4/10 Poor
Emelia
Travelled with partner
15 Jun 2025
Disliked: Cleanliness
Upon arrival to this hotel, we had realised it was in the ‘slum of Japan’ which is not a great start. The area surrounding the hotel feels dodgy and there are lots of undesirable people around. Inside the hotel, it is basic as the pictures would suggest. We found our bed was dirty but the room was spacious with a fridge and a large TV. The shared bathrooms were basic but clean,equipped with washing and drying machines and hair dryers aswell as toiletries. We left this hotel early as 2 men in casual clothes came and knocked on our door asking for the code to enter. They said it was broken and needed to be reset, but we found it was perfectly fine. We asked for proof they worked at the hotel which they couldn’t provide and only showed us a laptop. This made us feel unsafe, on top of the hotel being in a bad location and dirty so we decided to book somewhere else. I also received an email from an address that was not listed on Bestie’s website or social media sites. Upon leaving the hotel, we spoke to a girl at the reception desk through Google Translate who assured us that they did work for the hotel and had been into our room earlier in the day when we were out to try and fix the issue??? Which we weren’t told about! She said we could return to our room but we declined. This was very unprofessional, even with a language barrier, the need to enter our room when we were out or explanation of why they needed the room PIN could have been explained through Google Translate.
Emelia
Stayed 5 nights in Jun 2025