8/10 Good
Alice
Travelled with family
22 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with room to improve. The rooms are small but efficient, comfortable beds and those on the river side offer great city views. A second pillow would be beneficial especially since the one provided is small and flattens. A privacy screen in the shower that looks into the room is greatly needed. It would be better to provide individual slippers as opposed to communal slippers that have been worn by previous guests.
The onsen bath is lovely. Better and well placed signage on the rules and expectations would help compliance. I saw guests enter the bath, sauna and steam room directly from the change room without having taken any shower let alone a thorough head to toe scrub and wash down.
Breakfast buffet logistics need thought/planning from someone experienced and competent in hotel/resort buffets. The area where the food and beverages are laid out is overall way too small for the size of hotel. There is no natural direction or order so guests end up forming 2 lines in opposite directions for the same station. The space between the aisles is too narrow for the number of guests especially if they are carrying the large trays provided. The tongs and spoons provided at the salad bar and yogurt topping station slow down the process greatly as they are ineffective choices for the task.
The guest facing staff are largely international and they are well meaning and try hard. But language and communication skills are lacking, not just with guests but also with each other.
Alice
Stayed 4 nights in Mar 2025