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Imperial Hotel Osaka

5.0 star property

Photo gallery for Imperial Hotel Osaka

Exterior
Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access
Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access
View from room
Indoor pool

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1-8-50 Temmabashi, Kita-ku, Osaka, Osaka, 530-0042
  • Place, Kema Sakuranomiya Park
    ‪3 min walk‬
  • Place, Tenjimbashi-Suji Shopping Street
    ‪8 min walk‬
  • Place, Osaka Castle Park
    ‪16 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪61 min drive‬

Room options

View all photos for Imperial Floor Junior Suite Double(Non-smoking) With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Imperial Floor Junior Suite Double(Non-smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Imperial Floor Deluxe Double (Non-Smoking) With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Imperial Floor Deluxe Double (Non-Smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Standard Double Room, Smoking

Down duvets, minibar, in-room safe, desk

Standard Double Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Double Room, Non Smoking

9.6 out of 10
Exceptional
(24 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Double Room, Non Smoking, River View

9.8 out of 10
Exceptional
(22 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, Non Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Twin Room, Non Smoking, River View

10.0 out of 10
Exceptional
(11 reviews)
  • River view
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room, Non Smoking, Connecting Rooms (For 4 Adults)

Down duvets, minibar, in-room safe, desk

Twin Room, Non Smoking, Connecting Rooms (For 4 Adults)

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

View all photos for Superior Triple Room, Non Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Triple Room, Non Smoking, River View

9.6 out of 10
Exceptional
(17 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Triple Room, Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Triple Room, Smoking, River View

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Standard Twin Room, Non Smoking

Down duvets, minibar, in-room safe, desk

Standard Twin Room, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room, Smoking

Down duvets, minibar, in-room safe, desk

Standard Twin Room, Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Imperial Floor, Superior Double Room, Non Smoking, Lounge & Fitness Access

Imperial Floor, Superior Double Room, Non Smoking, Lounge & Fitness Access

Imperial Floor, Superior Double Room, Non Smoking, Lounge & Fitness Access

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Twin Room, Non Smoking , Lounge & Fitness Access

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Non Smoking, Connecting Rooms (For 5 Adults)

Down duvets, minibar, in-room safe, desk

Twin Room, Non Smoking, Connecting Rooms (For 5 Adults)

10.0 out of 10
Exceptional
(3 reviews)
  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Park Suite Double Room, Non Smoking , Lounge & Fitness Access

Park Suite Double Room, Non Smoking , Lounge & Fitness Access

Park Suite Double Room, Non Smoking , Lounge & Fitness Access

  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access

Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access

Park Suite Twin Room, Non Smoking ,Lounge & Fitness Access

  • River view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Triple Room, Non Smoking , Lounge & Fitness Access

10.0 out of 10
Exceptional
(2 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Regular Floor Park King Suite Non Smoking With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Regular Floor Park King Suite Non Smoking With Lounge & Fitness Access

  • Sleeps 2

View all photos for Regular Floor Park Twin Suite Non Smoking With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Regular Floor Park Twin Suite Non Smoking With Lounge & Fitness Access

  • Sleeps 2

View all photos for Imperial Floor Deluxe Twin Room Non Smoking With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Imperial Floor Deluxe Twin Room Non Smoking With Lounge & Fitness Access

  • Sleeps 2

View all photos for Regular Floor Connecting Room（for Five People）non Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Connecting Room（for Five People）non Smoking

  • Sleeps 5

View all photos for Regular Floor Superior Triple Room Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Superior Triple Room Smoking

  • Sleeps 3

View all photos for Imperial Floor, Deluxe Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Deluxe Double Room, Non Smoking , Lounge & Fitness Access

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Double Room, Non Smoking , Lounge & Fitness Access

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access

Imperial Floor, Junior Suite Twin Room, Non Smoking , Lounge & Fitness Access

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Non Smoking, River View

Superior Twin Room, Non Smoking, River View

Superior Twin Room, Non Smoking, River View

  • River view
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Imperial Floor Deluxe Triple Room Non Smoking With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Imperial Floor Deluxe Triple Room Non Smoking With Lounge & Fitness Access

  • Sleeps 3

View all photos for Regular Floor Superior Double Room Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Superior Double Room Smoking

  • Sleeps 2

View all photos for Regular Floor Standard Twin Room Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Standard Twin Room Smoking

  • Sleeps 2

View all photos for Regular Floor Standard Double Room Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Standard Double Room Smoking

  • Sleeps 2

View all photos for Regular Floor Superior Twin Room Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Superior Twin Room Smoking

  • Sleeps 2

View all photos for Regular floor standard double (Non Smoking)

Down duvets, minibar, in-room safe, desk

Regular floor standard double (Non Smoking)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Regular Floor Standard Twin Room Non smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Standard Twin Room Non smoking

  • Sleeps 2

View all photos for Regular Floor Superior Double Room Non Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Superior Double Room Non Smoking

  • Sleeps 2

View all photos for Regular floor superior twin (non-smoking)

Down duvets, minibar, in-room safe, desk

Regular floor superior twin (non-smoking)

  • Sleeps 2

View all photos for Regular Floor Superior Triple Room Non smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Superior Triple Room Non smoking

  • Sleeps 3

View all photos for Imperial Floor Superior Double (Non-smoking) With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Imperial Floor Superior Double (Non-smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Superior Twin Room, Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Twin Room, Smoking, River View

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Double Room, Smoking, River View

Down duvets, minibar, in-room safe, desk

Superior Double Room, Smoking, River View

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Imperial Floor Junior Suite Twin (Non Smoking) With Lounge & Fitness Access

Down duvets, minibar, in-room safe, desk

Imperial Floor Junior Suite Twin (Non Smoking) With Lounge & Fitness Access

  • Sleeps 2

View all photos for Regular Floor Connecting Room（for four people）Non Smoking

Down duvets, minibar, in-room safe, desk

Regular Floor Connecting Room（for four people）Non Smoking

  • Sleeps 4

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Exterior
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  • Restaurant
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About the area

Osaka

With a stay at Imperial Hotel Osaka, you'll be centrally located in Osaka, within a 5-minute drive of Osaka Castle and Osaka-jō Hall. .This luxury hotel is 2.8 mi (4.5 km) from Dotonbori and 4.5 mi (7.2 km) from Kyocera Dome Osaka.

What's nearby

  • Kema Sakuranomiya Park - 3 min walk - 0.3 km
  • Tenjimbashi-Suji Shopping Street - 8 min walk - 0.7 km
  • Osaka Castle Park - 16 min walk - 1.4 km
  • Osaka-jō Hall - 4 min drive - 2.0 km
  • Osaka Castle - 7 min drive - 1.7 km

Getting around

  • Sakuranomiya Station - 9 min walk
  • Tenmabashi Station - 17 min walk
  • Kansai Intl. Airport (KIX) - 60 min drive

Restaurants

  • ‪マクドナルド - ‬2 min walk
  • ‪ブフェ&ラウンジ ザ パーク - ‬1 min walk
  • ‪カフェ クベール - ‬4 min walk
  • ‪PATISSERIE LAFCA - ‬3 min walk
  • ‪銀座 久兵衛 - ‬1 min walk

About this property

Imperial Hotel Osaka

Luxury hotel with 6 restaurants, near Osaka Castle
Imperial Hotel Osaka offers 378 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 32-inch flat-screen televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 378 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy French cuisine at Les Saisons, one of the hotel's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee. Children aged 3 and younger eat free breakfast.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge, and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Children aged 3 and younger eat free breakfast.
Les Saisons - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner.
Kamon - This fine-dining restaurant serves lunch and dinner. Reservations are required. Open daily.
Jasmine Garden - This fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Cafe Couvert - This coffee shop serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Kyubey - This fine-dining restaurant specializes in sushi and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free train station pick-up and drop-off shuttle
  • Secured, covered parking on site (JPY 2,000 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: JPY 4,600 to 5,000 for adults and JPY 2,500 to 5,000 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Couvert
  • Jasmine Garden
  • Kamon
  • Kyubey
  • Les Saisons

Things to do

  • Full-service spa
  • Health club
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On a river
  • On the boardwalk/promenade

Full-service spa

  • Hot tub
  • In-room massages
  • Sauna
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 24 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included for children ages 4 and older sharing existing bedding with an adult (breakfast available for a surcharge). There is no charge for breakfast for children age 3 and younger.
Guests must be at least 18 years old to access the fitness facility, pool, sauna, and bath area. Fees are charged per entry. The pool and fitness facility are closed on the third Tuesday of every month.
This property offers shuttle pickup and drop off service from JR Osaka station only.
The name on the photo identification presented at check-in must match the name on the reservation.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are available for JPY 8955.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4600 to 5000 for adults, and JPY 2500 to 5000 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)
  • Rollaway bed fee: JPY 8955.0 per day
  • A facilities fee includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed in this property's executive lounge.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Imperial Osaka
Imperial Hotel Osaka
Imperial Osaka
Imperial Osaka Hotel
Osaka Imperial
Osaka Imperial Hotel
Imperial Hotel
Imperial Hotel Osaka Hotel
Imperial Hotel Osaka Osaka
Imperial Hotel Osaka Hotel Osaka

Imperial Hotel Osaka Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 816 out of 1000 reviews
Rating 8 - Good. 125 out of 1000 reviews
Rating 6 - Okay. 35 out of 1000 reviews
Rating 4 - Poor. 8 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Brian Wai Yan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room is clean, staff are friendly! The shuttle bus to Osaka station is convenient, but if you take airport bus and try to transit onto hotel bus, it is not easy to find it! The breakfast price is little over price!
Stayed 3 nights in Nov 2025

8/10 Good

Matt

Stayed 2 nights in Nov 2025

10/10 Excellent

Robert

Stayed 3 nights in Nov 2025

10/10 Excellent

Melinda, Beaverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many options for dining within the hotel. Breakfast buffet had a variety of menu items. The room was spacious and clean. We had a beautiful view of the river from our room.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely staff. great environment and location
Stayed 2 nights in Nov 2025

8/10 Good

philip

Liked: Cleanliness, amenities
Location next to river, attentive staff
Stayed 1 night in Oct 2025

10/10 Excellent

Tin Hang

Stayed 10 nights in Oct 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was over the top! Super polite staff everywhere.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Imperial it is!

We were upgraded to a fabulous Suite. Really extra special with all the trappings. Keep in mind this hotel IS NOT, in the CBD, but in an area that is quiet and has few conveniences right around the close proximity But the Hotel is Grand and the Staff is Top Rated.
Stayed 2 nights in Oct 2025

10/10 Excellent

Reena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean Staff is very attentive
Stayed 2 nights in Oct 2025

10/10 Excellent

Eamonn

Travelled with partner
Highly attendent staff Spacious rooms Beautiful decor Very good value
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen, Boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in a room on the imperial floor. The room was large and fully stocked with amenities. It had a nice view overlooking the river. The hotel has a number of excellent restaurants. The staff are very polite and attentive to details. I would definitely stay here again on a future trip to Osaka.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anastasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing two days in Osaka. Nice dinner out in the hotel grill restaurant, steak that was meticulously cooked in front of us can’t get any better, we had here one of the best evenings in our lives. Will certainly consider this place for coming back.
Stayed 2 nights in Oct 2025

6/10 Okay

Georgina, El Paso

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room are not the same as they offer, they are old and the carpet dirty I don’t recommend this hotel .
Stayed 7 nights in Oct 2025

10/10 Excellent

David, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, specially spa.
Stayed 2 nights in Oct 2025

10/10 Excellent

Doha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

AMADA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Gorgeous hotel. The views from the hotel were awesome
Stayed 3 nights in Sep 2025

6/10 Okay

joel

Stayed 3 nights in Sep 2025

6/10 Okay

Aisha

Business traveller
Disliked: Staff & service, property conditions & facilities
Check was good, but the reception personnel English is very very poor. The majority of guests that I saw at checkin were all English speakers, so how does they deal with these guests? It’s very bad for us if we cannot understand what they are saying, specially at a hotel like this. Room service had better English and the service was prompt. Concierge at check out was awful. The manager and staff were just standing and chatting while the guests are waiting to be helped. When I called for luggage to be collected no one came, so I went down myself to get them to collect my luggage. Then I had to ask many times for help to get a taxi to the airport. This is very poor service. On arrival I was also very disappointed that no one was at the door and I had to go inside to get someone to help the help the taxi driver and take the luggage.
Stayed 1 night in Sep 2025

10/10 Excellent

GUY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredibly polite and courtious. Very spacious. Exceptional views. Location A+ on the river with walking and bike trails steps away. Shuttle service to airport and train station efficient and effective.
Stayed 4 nights in Sep 2025

10/10 Excellent

Allanah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, exceptional service, great room size and extremely clean hotel. Would 100% stay here again!
Stayed 2 nights in Sep 2025

4/10 Poor

Naoki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
館内全体と客室備品はメンテナンスが行き届いていて感銘を受けました。 対してスタッフのサービスは期待はずれ。マニュアル通りの事務的な接客で、その域をはみ出さないようにしている印象を受けました。特にレストランの黒いスーツを着た男性は小慣れた感じの接客でプロ意識を感じませんでした。 ルームサービスもメニューに記載通りにペスカトーレと注文したのにシーフードパスタですね、と言い直されました。 値段に見合わないサービスです。
Stayed 1 night in Sep 2025

10/10 Excellent

Gul

Stayed 2 nights in Sep 2025