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Arlo, BW Signature Collection

2.0 star property

Photo gallery for Arlo, BW Signature Collection

Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)
Exterior
Lobby
Fitness facility
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk

Explore the area

View map
88 Albert Street, Ottawa, ON, K1P 5E9
  • Place, Rideau Canal
    ‪2 min walk‬
  • Place, National Arts Centre
    ‪2 min walk‬
  • Place, Parliament Hill
    ‪7 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

1 bedroom, hypo-allergenic bedding, individually decorated

Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (Cozy Room, Full Kitchen)

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (Cozy Room, Full Kitchen)

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (Cozy Room, Full Kitchen)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (Full Kitchen)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen) | Private kitchenette

Standard Room, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

8.6 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

1 bedroom, hypo-allergenic bedding, individually decorated

Suite, 1 King Bed, Non Smoking, Kitchen (Separate Living Room;with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (Full Kitchen)

1 bedroom, hypo-allergenic bedding, individually decorated

Standard Room, 1 King Bed, Non Smoking, Balcony (Full Kitchen)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (Separate Living Room;with Sofabed)

1 bedroom, hypo-allergenic bedding, individually decorated

Suite, 1 King Bed, Non Smoking, Balcony (Separate Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

Ottawa

With a stay at Arlo, BW Signature Collection in Ottawa (Downtown Ottawa), you'll be a 3-minute walk from Rideau Canal and 5 minutes by foot from Parliament Hill. .This hotel is 0.4 mi (0.7 km) from Rogers Centre Ottawa and 0.5 mi (0.8 km) from University of Ottawa.

What's nearby

  • Elgin Street - 1 min walk - 0.1 km
  • Rideau Canal - 2 min walk - 0.2 km
  • National Arts Centre - 2 min walk - 0.2 km
  • Rogers Centre Ottawa - 7 min walk - 0.6 km
  • Parliament Hill - 7 min walk - 0.6 km

Getting around

  • Parliament Station - 4 min walk
  • Ottawa, ON (XDS-Ottawa Train Station) - 8 min drive
  • Ottawa International Airport (YOW) - 20 min drive

Restaurants

  • ‪Little Victories - ‬3 min walk
  • ‪Grill Forty One - G41 - ‬3 min walk
  • ‪Tim Hortons - ‬1 min walk
  • ‪Second Cup Café - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Arlo, BW Signature Collection

Arlo, BW Signature Collection offers 152 air-conditioned accommodations with designer toiletries and hair dryers. These individually decorated and furnished accommodations include dining tables. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers.

This Ottawa hotel provides complimentary wireless Internet access. 50-inch flat-screen televisions come with digital channels. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 152 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and electric kettles, and housekeeping is provided on request.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Grab a bite from the grocery/convenience store serving guests of Arlo, BW Signature Collection.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • 24-hour gym
  • Foosball table

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request

Accessibility

  • Lift (91 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 45.2 per accommodation, per day (maximum CAD 316.4 per stay), plus a CAD 170 deposit
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Pet deposit: CAD 170
  • Pet fee: CAD 45.2 per accommodation, per day (maximum CAD 316.4 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Arlo, BW Signature Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 853 out of 1323 reviews
Rating 8 - Good. 304 out of 1323 reviews
Rating 6 - Okay. 94 out of 1323 reviews
Rating 4 - Poor. 24 out of 1323 reviews
Rating 2 - Terrible. 48 out of 1323 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hosea

Stayed 1 night in Jan 2026

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Arlo had just reopened under Best Western when we stayed. We were in town for a funeral but we were also walking distance to Winterlude, the canal and any other amenity or activity we could want. We were upgraded to a beautiful suite at their suggestion, the gracious hotel manager even took our bags up to our room with us. Rooms are well appointed, stylish, clean. Huge games room in the basement that we didn’t use but checked out. Would definitely come back with our kids. Grab and go breakfast, staff always smiling, great music playing every time we came in and out. Cannot recommend enough. Just the upgrade the old Sonder needed. Thank you Arlo! We will be back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Katerie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean room and very welcoming staff
Stayed 1 night in Jan 2026

10/10 Excellent

Yanyu

Stayed 3 nights in Jan 2026

6/10 Okay

Ramesh

Stayed 1 night in Jan 2026

6/10 Okay

Colleen, Harbour Grace

Stayed 2 nights in Oct 2025

8/10 Good

Serge

Stayed 2 nights in Oct 2025

2/10 Terrible

Frederick

Disliked: Cleanliness, amenities, property conditions & facilities
They kicked me out of my room midstay
Stayed 12 nights in Nov 2025

2/10 Terrible

Steven, Plymouth

Sounder went Bankrupt and my reservation was cancelled
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2025

2/10 Terrible

Paul

Why am I even receiving this feedback request. My stay was canceled and no email was even sent out. The hotel was closed when I arrived. Support numbers said that I couldn't even leave a message. And now I have to go figure out how to get a refund.
Stayed 4 nights in Nov 2025

2/10 Terrible

Alistair, Toronto

Liked: Cleanliness, property conditions & facilities
Company went out of business while we were staying there. Had to vacate with a few hours notice. Very nice staff, they deserved better.
Stayed 6 nights in Nov 2025

2/10 Terrible

Trevor, Collingwood

Stayed 4 nights in Nov 2025

2/10 Terrible

Sean

Stayed 1 night in Nov 2025

10/10 Excellent

Elisabeth

Liked: Cleanliness, amenities, property conditions & facilities
Having extra amenities already prepared, furnished ustensil and also very clean the room
Stayed 2 nights in Nov 2025

8/10 Good

Wendy

Room was ok. One elevator was down while there causing some delays. I didnt realize there was no onsite parking
Stayed 2 nights in Oct 2025

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The ease of checkin / checkout made it simple and quick
Stayed 2 nights in Nov 2025

8/10 Good

Shelley

Liked: Cleanliness
Friendly staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Svetlana

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good
Stayed 3 nights in Oct 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was perfect for our family of four. It is centrally located and has everything we need to feel right at home. It is our new favourite place to stay in Ottawa!
Stayed 1 night in Oct 2025

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
We registered and the room we had reserved was not available so we ended up being given a second room as we required a second bed due to a medical condition They accommodated us while not ideal they dealt with the situation.
Stayed 4 nights in Oct 2025

8/10 Good

Florence

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, nice, and accessible. The only issue was that the pictures online did not match the room and was not clear in showing what the individual room distinctions are.
Stayed 3 nights in Oct 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room I stayed in was perfect for a short stay. The location was relatively central to everything we wanted to visit. I would stay here again in the future.
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great room. Easy set up to check in. Plenty of space in the kitchen.
Stayed 1 night in Aug 2025

4/10 Poor

Matthew

Business traveller
Disliked: Amenities, property conditions & facilities
the unit was overall clean, but the check in process with codes and apps and there is a front desk, is really stupid. just check people in, you have staff. the staff were embarrassed that we are bombarded with links and codes when they just end up helping anyway. the room was clean but the shower was low quality and low pressure. not what you'd expect with the marriot name attached
Stayed 2 nights in Oct 2025