4/10 Poor
Catherine
11 Feb 2026
Disliked: Staff & service
Overall, I was highly disappointed with this hotel. On a positive note everyone was very nice and sweet who worked there, and the rooms were fine. But that’s where the positives end.
The food across the whole restaurant was absolutely disgusting. We spilt club sandwich every day bc it was the only safe thing to eat. The service was sooo slow and we had to wait for 3 hours to even have them clear our food by the pool. This was also after asking numerous times for them to clear and bring our check. Also the location of the hotel is very remote leaving you basically stranded to o to eat there or take a $50 taxi across the island fo go to a restaurant. We could see that the hotel was trying to make this more of a resort feeling but the activities were very limited and did not enhance the experience. Finally the whole property had a very stark corporate feel which does not match the tropical island destination and does not add any ambiance or making it feel inviting to relax stay and have a drink in the lobby bar.
Also while they tried to have a fun Super Bowl event, they failed pretty terribly: The television kept crashing, the food took over two hours to arrive, and then was burnt and our nachos basically were cheese on pita chips. So while they are nice and try hard this property is definitely now worth the money for the experience you get!
Catherine
Stayed 5 nights in Feb 2026
