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BG Hotel Caballero

4.0 star property

Photo gallery for BG Hotel Caballero

Indoor pool, outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas
Reception
1 bedroom, minibar, desk, blackout curtains
2 bars/lounges, poolside bar
Porch

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Parking available

Explore the area

View map
Carrer de Neopatria, 3, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610
  • Playa de Palma
    ‪3 min walk‬
  • Palma Aquarium
    ‪12 min walk‬
  • Platja de Can Pastilla
    ‪3 min drive‬
  • Palma de Mallorca (PMI)
    ‪4 min drive‬

Room options

View all photos for Standard Double or Twin Room, Partial Sea View

1 bedroom, minibar, desk, blackout curtains

Standard Double or Twin Room, Partial Sea View

7.8 out of 10
Good
(6 reviews)
  • 18 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom

1 bedroom, minibar, desk, blackout curtains

Junior Suite, 1 Bedroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, minibar, desk, blackout curtains

Junior Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Single Room

Shower, rainfall showerhead, free toiletries, hair dryer

Standard Single Room

9.6 out of 10
Exceptional
(4 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room

1 bedroom, minibar, desk, blackout curtains

Standard Double or Twin Room

8.4 out of 10
Very good
(20 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Triple Room

1 bedroom, minibar, desk, blackout curtains

Basic Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

Superior Double Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

1 bedroom, minibar, desk, blackout curtains

Junior Suite

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

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About the area

Palma de Mallorca

When you stay at BG Hotel Caballero in Palma de Mallorca, you'll be near the airport, a 2-minute drive from Playa de Palma and 10 minutes from Plaza Espana. .This family-friendly hotel is 9.1 mi (14.7 km) from Port of Palma de Mallorca and 4.3 mi (7 km) from El Arenal Beach.

What's nearby

  • Playa de Palma - 3 min walk - 0.3 km
  • Palma Aquarium - 12 min walk - 1.1 km
  • Platja de Can Pastilla - 3 min drive - 3.2 km
  • El Arenal Beach - 5 min drive - 5.3 km
  • Port of Palma de Mallorca - 16 min drive - 17.0 km

Getting around

  • Son Costa-Son Fortesa Station - 13 min drive
  • Marratxi Poligon Station - 16 min drive
  • Palma de Mallorca Airport (PMI) - 10 min drive

Restaurants

  • ‪La Venta - ‬4 min walk
  • ‪Alfaro Beach - ‬7 min walk
  • ‪Balneario B10 - ‬6 min walk
  • ‪Balneario B12 - ‬7 min walk
  • ‪Pao-Pao - ‬5 min walk

About this property

BG Hotel Caballero

Family-friendly hotel with a full-service spa and a nearby private beach
BG Hotel Caballero offers 308 accommodations with minibars and hair dryers. Rooms open to furnished balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 14 years old are not allowed in the fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 308 guestrooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Satisfy your appetite with Modern European cuisine at Bar, a restaurant where you can take in the garden view. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Palma de Mallorca? This hotel has 861 square feet (80 square meters) of space consisting of a conference center and a meeting room. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8 AM and 10:30 AM.
Bar - Overlooking the garden, this buffet restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Snack - This poolside bar specializes in local cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 metre
  • Street parking available
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Covered parking on site (EUR 10 per night)

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 11 for adults and EUR 6 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar
  • Snack

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (861 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Ballroom
  • Built in 1975
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 11 for adults and EUR 6 for children
  • Covered self parking fee: EUR 10 per night
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 4 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 14 years old are not allowed in the fitness facility or hot tub without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Caballero Hotel
Caballero Playa de Palma
Hotel Caballero
Hotel Caballero Playa de Palma
Caballero Hotel Playa De Palma, Majorca
Caballero Hotel Playa De Palma Majorca

BG Hotel Caballero Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 1006 reviews
Rating 8 - Good. 396 out of 1006 reviews
Rating 6 - Okay. 76 out of 1006 reviews
Rating 4 - Poor. 29 out of 1006 reviews
Rating 2 - Terrible. 12 out of 1006 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, clean and the staff are very helpful.
Stayed 4 nights in Jun 2025

8/10 Good

Pernille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ganske udmærket
Stayed 4 nights in Jun 2025

10/10 Excellent

Kerrin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Becky

Stayed 2 nights in Jun 2025

8/10 Good

Martha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful pool and grounds. Great proximity to beach. Parking was a nightmare.
Stayed 1 night in May 2025

10/10 Excellent

Kirstie Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were always very friendly and helpful. Room and breakfast were lovely although potentially could have done with breakfast starting earlier. Great spa and outdoor pool facility and only a short walking distance to the beach.
Stayed 4 nights in Apr 2025

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a fabulous property! The staff was so helpful and welcoming! Would definitely stay here again!
Stayed 1 night in May 2025

8/10 Good

Per Leslie

Travelled with family
Liked: Cleanliness, staff & service
Beds very hard !!!!!! Would appreciate if tables were advised by the stuff in the restaurant. Food was good. Pool was clean. Room was good but not huge, but great pool view.
Stayed 6 nights in May 2025

8/10 Good

Robyn, Rainham, Gillingham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cabellero was a lovely, clean hotel. Staff are really friendly and helpful. The main reception, toilets and bar areas are lovely, clean and plenty of space/seats. Only issue I found was that the kids pool was too deep for my son. However, pool area is lovely & clean. Food & drinks are reasonably priced and taste good. Unfortunately we were unable to check out late due to the hotel being so busy, however, they do have a room downstairs, where you can leave your luggage, shower & change - with a hair dryer too, which is free of charge.There are lockers to store hand luggage that costs €2. Our room was located in the new building, and was beautiful. Great size and very clean. The shower was big and had good water pressure. They provide lovely packages of shower gel, body cream and other extras. There was a safe but I didn’t use this, and a small fridge. The fridge worked but wasn’t cold enough for my preference. That me just being picky. TV in the room worked, however, it doesn’t link to the internet so was unable to use my Netflix etc. WiFi is available throughout the hotel, and for the size of the hotel, it works really fast. The only let down was the restaurant. We were half board. Breakfast was good - large variety. However, dinner was bit disappointing. There was a good variety of food, just some plates were bit bland. But that is the only negative part to the hotel. However, there are plenty of restaurants around the area. Would highly recommend the hotel to anyone.
Stayed 2 nights in May 2025

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay to explore Mallorca

Great location and modern hotel. Close to shops and restaurants. We had a suite and the room was amazing with view to the garden and pool. Staff was very friendly. Food was delicious but can be very crowded at the restaurant. We would like to stay again at this hotel.
Stayed 6 nights in Apr 2025

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brilliant hotel

Hotel was easy to find, staff were very friendly and helpful when checking in. Service staff are also friendly & helpful. Rooms are very clean, everything you need. Food has been great. Would definitely return
Stayed 1 night in Apr 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well presented hotel with excellent staff.
Stayed 7 nights in Apr 2025

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful & friendly
Stayed 4 nights in Apr 2025

4/10 Poor

Vicky

Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort

Disappointing

Disappointing sums up my stay. Staff at check in ignored me when I arrived and when they did decide to check me in they were unfriendly and didn't provide any information about the property/amenities or where to go for the included meals etc. The aircon didn't work. The worst thing was the bed was the hardest bed I have ever slept on. I asked at reception for an extra duvet to make it more comfortable but when I went to ask at reception they were rude and said they were too busy so would send one to my room and it took over an hour to arrive. Some of the staff were nice but they did not make up for the staff who were rude. Overall I would describe the hotel as average so if you like a hard bed and don't expect helpful staff and get a cheap deal it would probably be ok but I won't be staying there again as it definitely doesn't deserve its 4 star status.
Stayed 5 nights in Apr 2025

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service
At reception the staff was extremely nice and made us feel very welcome The property is nice in appearance and clean; however some maintenance on details and also cleanings of areas surrounding the pool is required The members of staff are really polite and keen to help in any way. The cocktails are nice. The food is the worst we ever had! Never tasted anything of this kind before and the wine is overpriced but not good at all! The cutleries, dishes are not properly cleaned; some of them were still dirty and also with water left, simply disgusting The standard of the restaurant not adequate for a 4 star hotel. We were upgraded to a nice room towards the pool; however the usb on the right of the bed didn’t work and we couldn’t recharge one of our mobile. All sockets are shucko and we couldn’t plug our adapter for my hair dryer since the air dryer within the ensuite is really ridiculous! Again not for a 4 star hotel. We contacted the receptionist to request an adapter and we were told they didn’t had one and when we checked out I was explaining to the receptionist who in all answer told me addios! Yes addios! And good luck to whom enters those doors if you are use to the standards of proper 4-5 star hotel A real pity for those hard working members of the staff
Stayed 1 night in Apr 2025

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect short vacation!

We've been visiting the Caballero for years and have never been disappointed. The food, rooms, and pool are all excellent and attentively run!
Stayed 7 nights in Apr 2025

10/10 Excellent

liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to beach and public transport and taxi rank. Staff changed our coffe machine when it didnt work. Nice products in room evey day. Staff helped us as much as possible when we needed it. Very nice large selection on breakfast
Stayed 5 nights in Apr 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, turn down service daily is a nice touch. My only con is the walls are so thin at least on the first floor. FYI you will need 10 euros for towels (refundable). Walking distance to the beach however getting to town you can take the 25 bus but it was full every time we tried to wait for it and taxis to town are between 18-30 euros.
Stayed 3 nights in Apr 2025

10/10 Excellent

Clare

Travelled with family
Liked: Amenities
Clean friendly and lovely food an excellection location near beach bars and restaurants
Stayed 5 nights in Apr 2025

8/10 Good

Mrs Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room spotless
Stayed 1 night in Mar 2025