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Hôtel Mercure Paris Gennevilliers

4.0 star property

Photo gallery for Hôtel Mercure Paris Gennevilliers

Lunch and dinner served
Reception
Standard Room, 2 Single Beds
Bar (on property)
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
3 Avenue Des Louvresses, Gennevilliers, Hauts-de-Seine, 92230
  • Place, Port de Gennevilliers
    ‪1 min walk‬
  • Place, Chanteraines Park
    ‪6 min walk‬
  • Place, Seine
    ‪10 min walk‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪22 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed and 1 Double Sofa Bed

Family Room, 1 Double Bed and 1 Double Sofa Bed

Family Room, 1 Double Bed and 1 Double Sofa Bed

8.6 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 1 Double Bed and 1 Single Sofa Bed

Family Room, 1 Double Bed and 1 Single Sofa Bed

Family Room, 1 Double Bed and 1 Single Sofa Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Privilege, Junior Suite, 1 Double Bed with Sofa bed

Privilege, Junior Suite, 1 Double Bed with Sofa bed

Privilege, Junior Suite, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Gennevilliers

When you stay at Hôtel Mercure Paris Gennevilliers in Gennevilliers, you'll be in the business district, within a 15-minute drive of Stade de France and La Défense. .This hotel is 6.5 mi (10.4 km) from Palais Garnier and 6.7 mi (10.7 km) from Arc de Triomphe.

What's nearby

  • Port de Gennevilliers - 1 min walk - 0.2 km
  • Chanteraines Park - 6 min walk - 0.6 km
  • Seine - 10 min walk - 0.9 km
  • Sévines Park - 14 min walk - 1.2 km
  • Eiffel Tower - 26 min drive - 14.3 km

Getting around

  • Epinay-sur-seine Station - 4 min drive
  • Gennevilliers RER Station - 15 min walk
  • Paris Charles de Gaulle Airport (CDG) - 34 min drive

Restaurants

  • ‪TOTAL ACCESS - ‬4 min drive
  • ‪La Criée - ‬4 min drive
  • ‪Hippopotamus - ‬4 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Burger King - ‬5 min drive

About this property

Hôtel Mercure Paris Gennevilliers

Art Deco hotel with a restaurant and a bar
Hôtel Mercure Paris Gennevilliers offers 144 air-conditioned accommodations with safes and complimentary newspapers. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 144 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this Art Deco hotel include complimentary wireless internet access, a banquet hall, and bike parking.
Grab a bite to eat at Le Charbon, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
A complimentary manager's reception is offered each day.
Le Charbon - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (EUR 9 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 20 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Le Charbon

Things to do

  • Gym

Family friendly

  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Business centre
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar in shower (83 centimetre high)
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (73 centimetre high)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (94 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 44-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 50
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 1 to August 24:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Wednesday and Thursday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day, plus a one-time cleaning fee of EUR 15
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 20 for adults and EUR 10 for children
  • Covered self parking fee: EUR 9 per day
  • Pet fee: EUR 15 per pet, per day plus EUR 15 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: EUR 50 (subject to availability)
  • Late check-out fee: EUR 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Paris Gennevilliers
Mercure Paris Gennevilliers
Hôtel Mercure Paris Gennevilliers Hotel
Hôtel Mercure Paris Gennevilliers Gennevilliers
Hôtel Mercure Paris Gennevilliers Hotel Gennevilliers

Hôtel Mercure Paris Gennevilliers Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 117 out of 312 reviews
Rating 8 - Good. 102 out of 312 reviews
Rating 6 - Okay. 47 out of 312 reviews
Rating 4 - Poor. 24 out of 312 reviews
Rating 2 - Terrible. 22 out of 312 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff well trained to accommodate guests.
Stayed 3 nights in Aug 2025

10/10 Excellent

Greg

Stayed 2 nights in Oct 2025

4/10 Poor

Malcolm

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2025

2/10 Terrible

Satbir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

This place was a nightmare to stay, there was no working ac in our room, we were able to get a room with working ac by after 11pm at night and we checked in by 6pm. I would never stay at this property or this chain again.
Stayed 2 nights in Jun 2025

6/10 Okay

Davinder

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not for family stay. Staff were friendly and helpful.
Stayed 2 nights in Aug 2025

8/10 Good

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay good staff and hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Kwadwo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly service

Brilliant stay and friendly staff.
Stayed 3 nights in Aug 2025

2/10 Terrible

Mohammadali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a clean hotel.
Stayed 5 nights in Aug 2025

8/10 Good

Jestina

Stayed 3 nights in Jul 2025

6/10 Okay

Albin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Bar staff terrible, lack of customer service

What did ruin this for me was the deposit 150 eur when we got there. The bar staff was absolutely shocking. We were a bit scared to ask for beer as the bar staff was terrible. They need to change their attitude. Will never book there again
Stayed 2 nights in Jul 2025

4/10 Poor

Arup

Travelled with family
Disliked: Cleanliness, staff & service, amenities
1. The reception staff lacked the experience to handle international clients and were frequently absent from reception desk throughout the day. 2. The property manager was only available for a few hours on certain days, making them largely inaccessible. 3. Instead of providing 2 double beds as per reservation, the hotel provided only 1 double bed and 1 uncomfortable sofa bed.
Stayed 4 nights in Jul 2025

4/10 Poor

Jeremy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I trusted Expedia's recommendation and saw what I thought was a good deal. I knew we were going to spend a lot of money in Paris, with very limited time at the hotel, so we selected this hotel, and later regretted it. First of all, we arrived at 4pm, with reversations a week in advance, and we still had to wait almost 30 min for our room. They even switched our room as the original still wasn't clean. When we got the the room, it was fine at first...definitely nothing extravagant, but then we noticed black mold (see photo) all over the shower ceiling. I let the front desk clerk, but he stated it was the only room left. Also, it appeared they hadnt cleaned under the shower glass divider in who knows how long - nasty grime and mold there also. It was ashame as the staff appeared friendly from the little contact we had, but they did not reslove our concern.
Stayed 3 nights in Jul 2025

10/10 Excellent

gabriel

Stayed 1 night in Jun 2025

2/10 Terrible

Anastasia

Travelled with family
Disliked: Staff & service
When we arrived they had no room for us we had to wait for one to be cleaned it was 2 hours after check in the bar and room service was closed on weekends we had to leave a £350 security deposit which was more than the stay cost us when checking out I was advised it would go straight back on to my card as we didnt even eat there theybhave taken £42 from my card with no notification what it is for I am waiting for a response from the hotel
Stayed 3 nights in May 2025

2/10 Terrible

Yu cheung

Travelled with group
Stayed 3 nights in May 2025

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property worked well for us, there wasn't much around the hotel though and had to travel for any tourist sightseeing.
Stayed 2 nights in May 2025

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a very out of the way location. Perfect for transiting and very good for the price.
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor service will not be staying again.

The girl at reception was rude and not helpful at all. After checking in, we noticed we didn’t have enough towels and needed 2 extra pillows. I went to the reception to request what we needed but she simply refused to provide 2 extra pillows for the sofa beds. There was no reason given, she just said she is not going to provide the additional pillows with a straight face. Towels were provided 2 hours later after three trips to the reception, it was bizarre. The worst part was the same girl from reception later knocked our door with pillows in her hand in the evening and I was obviously surprised but happy to see her with the pillows. She then responded saying oh, these pillows are for another room. It didn’t feel like we were staying in a 4 star hotel, we wouldn’t stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Diobani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Amina

Stayed 2 nights in Apr 2025

10/10 Excellent

Raima

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Apr 2025

2/10 Terrible

Ramona R

Travelled with family
Disliked: Amenities
Clean your rooms and provide a Clean and hygienic room. Train your housekeepers proper hygiene and how to clean rooms daily and change sheets. Upkeep needs so much help!
Stayed 1 night in Apr 2025

10/10 Excellent

christian

Stayed 1 night in Apr 2025

2/10 Terrible

Abdurrahman

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DEPOSIT FOR STAYING OVER :)

Terrible approach how we have to pay a deposit to stay in a hotel in 2024 asked for extra € but then to be refunded 2-7 days… first time ever seen this rule. 8 euros per person tax € euro car park fee … i should warn people to read every little print with this company to avoid further chargers…!
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Business traveller

Bad experience, not staff fault

Door contact/key card was not working due to dead batteries which could not be change till 9am in the morning. Additional tax were not explained prior check in, only found out after check out. Otherwise, Staff were helpful and breakfast was decent.
Stayed 3 nights in Oct 2024