Filthy. Infested with flies, cockroaches and vermin (see images attached). Due to disgusting condition, guests refused to stay. No refund honoured, contrary to their booking rules. Hotels.com, are not not willing to pursue (uninterested), despite booking directly with them? now £2,500 out of pocket, Despite numerous calls, live chat and emails, Hotels.com still refuse to pursue? This is false advertising. I was MIS-SOLD. It is actually housing asylum seekers - this is NOT a hotel.