2/10 Terrible
Dallas
4 May 2025
Disliked: Property conditions & facilities
Very disappointed. This property states that the seasonal pool is open from April through September. I booked this hotel specifically for the pool, hot tub, spa amenity. I showed up the first weekend in May and the pool and hot tub were definitely shut down and looked really gross. Not even close to being open. Not happy with this as it states they would be open but at least there was the sauna. But their sauna isn’t actually hot. You have to turn it on yourself and the staff said it takes 10 min to warm up. When I waited 10 min for it to warm up, turns out there was a breaker issue. So we tried again. Waited another 10 minutes and went in and it was not warm. Took almost a full hour to warm up and wasn’t even hot at that hour but it only stays on for an hr. I mean, it was better than nothing but not what you would expect out of a working sauna. The rooms are okay at best. The front desk staff was really nice and you could tell he felt bad, but you could also tell he deals with this every day and has to pretend like he’s clueless that the website states the pool should be open but I can tell he actually knew. Very frustrating. There was no offer to make up for the shortcomings except an apology and kindness. Which is better than being rude I suppose, but I wish they did more to make up for it like offer a stay another time for free (or discount) or upgrade your room. Or something. I don’t think there are room upgrades here though. The website pics are deceiving. its a no 4me.
Dallas
Stayed 1 night in May 2025
