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We had a lovely stay at Lumia. The staff were very helpful, and the room was pristine and very comfortable. It’s in a brilliant location- in the centre of town but close (within 10 mins walk) to both the port and beach. Grazie!

The property is walking distance to ocean with great restaurants and bars nearby. Check in was quick though we were taken by surprise of added fees for linen per person. I did go back to read Expedia property details and this is stated as part of additional fees. I would not have reserved this room as it was already overpriced without added fees. After they showed us to our room we were told we would be given WIFI info. While a password was provided, it did not work. We asked 2 times and were given the same information each time and never gained access. The room itself was lacking in cleanliness and hygiene. We had to call for help and staff was very upset about this. We were in the dark because the lightbulb was not correctly installed. The shower handle had fallen off when it was turned on and scalded my hand when trying to shut it off ultimately flooding the bathroom. We asked to get this issue fixed too. The maintenance person yelled at us the entire time he was fixing stuff around the unit. We felt unsafe at this point but had no where else to go so we stayed the night. Upon checking out, we were verbally harassed and called imbecile because we left the key on the table in the room as they had instructed us to do. It has been the WORST hotel experience in all of my travel history. STAY AWAY from this place. I am concerned that EXPEDIA would allow this property be listed with as many safety hazards and nonexistent customer care.

Location and the pool very clean and enjoyble

We only stayed one night while traveling through Petacciato. They have a nice delicious restaurant on-site and a free continental breakfast in the morning.

It’s a stone building beautifully restored and decorated! The owners, a young couple, Antonio and Loredana are very nice and accommodating. Maria, the housekeeper is adorable and does a great job! The room is cleaned every day! We will definitely come back and have already recommended Residenzia Ortensia to family and friends.

Good new motel room.