6/10 Okay
Michelle
Travelled with family
5 Feb 2025
Disliked: Staff & service, amenities, property conditions & facilities
I contacted the property before our stay to ensure that there would be parking available as my husband is disabled and was told that they had plenty of parking. When we arrived at the front of the hotel we asked where the parking was and was given a map which takes you 1 1/2 miles round a one way system to access the rear of the property, when we did this there was no parking available. We had to walk 20 minutes for the nearest available parking at a cost of £16 completely contradictory to what is on the hotels website as the footbridge linking the hotel to the centre is under repair and closed. When I asked the receptionist why they provided us with the map when they knew the car park was full the receptionist was incredibly patronising. I did complain to the manager who in fairness did try and resolve matters but as he said the damage was already done. The restaurant food was the biggest positive of our stay.
Michelle
Stayed 1 night in Jan 2025