2/10 Terrible
John, Albany
Travelled with partner
30 Jun 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
John
Stayed 2 nights in Jun 2025
The Raclay Mandala Residence - Mui Ne
4.5 star property
Photo gallery for The Raclay Mandala Residence - Mui Ne
Reviews
2.02.0 out of 10
Popular amenities
- Bar
- Kitchen
- Pool
- Gym
- Spa
- Laundry
Explore the area
Mui Né, 800000, Phan Thiet, Lam Dong, 800000
- Hon Rom Viewpoint
- Mui Ne Beach8 min drive
- Mui Ne Sand Dunes12 min drive
Room options
View all photos for Family Studio, Pool View
Family Studio, Pool View
- 32 sq m
- Sleeps 4
- 2 Queen Beds
View all photos for Family Studio, Ocean View
Family Studio, Ocean View
- 32 sq m
- Ocean view
- Sleeps 4
- 2 Queen Beds
View all photos for Family Room, 2 Queen Beds, Ocean View
Family Room, 2 Queen Beds, Ocean View
- Sleeps 4
- 2 Queen Beds
View all photos for Luxury Apartment, 2 Bedrooms, Ocean View
Luxury Apartment, 2 Bedrooms, Ocean View
- 50 sq m
- 2 bedrooms
- Ocean view
- Sleeps 4
- 2 Queen Beds and 1 Large Twin Sofa Bed
View all photos for Deluxe Studio, Sea View
Deluxe Studio, Sea View
- 30 sq m
- Sea view
- Sleeps 2
- 1 King Bed OR 2 Large Twin Beds
View all photos for Deluxe Studio, Pool View
Deluxe Studio, Pool View
- 30 sq m
- Sleeps 2
- 1 King Bed OR 2 Large Twin Beds
View all photos for Room, 1 King Bed, Sea View
Room, 1 King Bed, Sea View
- Sleeps 2
- 1 King Bed
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About the area
Phan Thiet
With a stay at The Raclay Mandala Residence - Mui Ne in Phan Thiet (Mui Ne), you'll be within a 10-minute drive of Mui Ne Beach and Mui Ne Sand Dunes. .This beach hotel is 19.2 mi (30.8 km) from Phan Thiet Beach and 5.9 mi (9.5 km) from Red Sand Dunes.
What's nearby
- Mui Ne Beach - 8 min drive - 8.2 km
- Mui Ne Sand Dunes - 12 min drive - 11.5 km
- Red Sand Dunes - 12 min drive - 12.6 km
- Mui Ne Market - 15 min drive - 15.2 km
- Muine Fishing Village - 16 min drive - 16.0 km
Getting around
- Ga Phan Thiet Station - 33 min drive
Restaurants
- Cafe Tin Tin - 9 min drive
- quán ăn 8 lộc - 6 min drive
- thịnh phát - 11 min drive
- Song Bien Xanh - 6 min drive
- Cây Nhãn Quán - 11 min drive
About this property
The Raclay Mandala Residence - Mui Ne
Luxury hotel on the beach, with 6 outdoor pools
The Raclay Mandala Residence - Mui Ne offers 60 air-conditioned accommodations with minibars and complimentary bottled water. These individually furnished accommodations include desks. Beds feature memory foam mattresses. Accommodations at this 4.5-star hotel have kitchenettes with stovetops and microwaves. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.
This Phan Thiet hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). 25-inch LCD televisions come with premium cable channels. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a water park (surcharge), a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Thai massages, facials, and body scrubs. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily.
Make yourself at home in one of the 60 individually furnished guestrooms, featuring kitchenettes with stovetops and microwaves. Your room comes with a memory foam bed. 25-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and minibars, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, a water park (surcharge), and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and lifeguards on site. Getting to the surf and sand is a breeze with the complimentary beach shuttle.
Enjoy a meal at Mui Ne Oi or snacks in the hotel's coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Planning an event in Phan Thiet? This hotel has 538 square feet (50 square meters) of space consisting of a conference center and meeting rooms. Guests may use a bus station shuttle for a surcharge, and free valet parking is available onsite.
Mui Ne Oi - Onsite family restaurant.
Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
- Available in some public areas: Free WiFi
Parking and transport
- Area shuttle (surcharge) up to 300 kilometres
- Free beach shuttle
- Bus station shuttle (surcharge)
- Free secured, uncovered self parking on site
- Free valet parking on site
- Free secured, uncovered extended parking on site
- Wheelchair-accessible parking available
Food and drink
- 2 poolside bars
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- A swim-up bar
- Couples/private dining
Restaurants on site
- Mui Ne Oi
Things to do
- 24-hour pool access
- 6 outdoor pools
- Bicycle storage
- Children's club
- Children's pool
- Farming classes
- Full-service spa
- Gym
- Sauna
- Shopping centre
- Water park
- Waterslide
Family friendly
- 6 outdoor pools
- Children's club (surcharge)
- Children's pool
- Fenced pool
- In-room babysitting
- In-room kitchenette
- In-room microwave
- Lifeguards on site
- Mini-fridge
- Pool gate
- Soundproofed rooms
- Water park (surcharge)
- Waterslide
Conveniences
- Limited-hour front desk
- Luggage storage
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Proposal/romance packages
- Tour and ticket assistance
Business services
- Business centre
- Conference centre (538 square foot of space)
- Meeting room
Outdoors
- In a nature reserve
- On the beach
- Outdoor entertainment area
- Outdoor furniture
- Pool loungers
- Pool umbrellas
Full-service spa
- Body scrubs
- Facials
- Hot stone massages
- Hot tub
- Manicures/pedicures
- Mud bath
- Sauna
- Spa open daily
- Thai massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- 1 accessible parking space
- Accessible bus station shuttle
- Front entrance ramp
- Handrails in hallways
- Handrails in stairways
- Hardwood flooring in room
- Lift (254 centimetre wide door)
- Visual alarms in hallways
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible path to lift
- Wheelchair-accessible pool
- Wheelchair-accessible spa
More
- 100% renewable energy
- Annual offsets purchased for at least 10% of carbon footprint
- At least 10% of profits reinvested in community and sustainability
- At least 80% lighting from LEDs
- At least 80% of food locally-sourced
- At least 80% organic food
- Biodegradable coffee stirrers available
- Biodegradable drinking straws available
- Comprehensive food waste policy
- Comprehensive recycling policy
- Designated smoking areas
- Double-glazed windows
- Eco-friendly cleaning products used
- Humane treatment of captive wild animals
- Lifeguards
- Local artist showcase
- Local culture and ecosystem education
- Locally-owned and organised tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable cups
- Reusable tableware
- Vegan dining options
Room amenities
Bedroom
- Bedsheets provided
- Hypo-allergenic bedding
- Memory foam mattress
Bathroom
- Bidet
- Dressing gowns
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower
- Slippers
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- 25-inch LCD TV with premium cable channels
Food and drink
- Champagne service
- Electric kettle
- Free bottled water
- Hob
- Kitchenette
- Microwave
- Mini-fridge
- Minibar
- Tea bags/instant coffee
- Wet bar
More
- Air conditioning
- Bulk dispensers for toiletries
- Cleaning products are eco-friendly
- Composting
- Desk
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Individual furnishings
- LED lighting
- Recycling
- Reusable coffee/tea filters
- Soundproofed rooms
- Water-efficient showers
- Water-efficient toilets
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:30 PM
Front desk staffed during limited hours
Access methods
Front desk (limited hours)
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses wind, solar, and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Property is also known as
The Raclay Mandala Mui Ne
The Raclay Mandala Residence - Mui Ne Hotel
The Raclay Mandala Residence - Mui Ne Phan Thiet
The Raclay Mandala Residence - Mui Ne Hotel Phan Thiet
The Raclay Mandala Residence - Mui Ne Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
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Rating 8 - Good. 0 out of 1 reviews
8 - Good
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Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
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Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
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Rating 2 - Terrible. 1 out of 1 reviews
2 - Terrible
1
2.0/10
Cleanliness
2.0/10
Staff & service
2.0/10
Amenities
2.0/10
Property conditions & facilities
2.0/10
Eco-friendliness