Staff was courteous, but the key card system did not work for the first day of our stay, so staff had to let us into our rooms. Room was lovely, but cordless hair dryer was not charged. After waiting with wet hair for it to charge, it was very weak and took forever to dry (and I don't have a lot of hair!) Hot water was insufficient to fill jacuzzi tub enough to use jets and you could not use jets without also using the fountain setting, which made it impossible to relax or read a book without getting your face set. Overall, lovely decor and attentive staff, but more aesthetic than functional.