2/10 Terrible
Nai
Travelled with family
15 Jun 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
The staff at check-in was friendly and helpful. That’s about the only positive thing I can say. We checked in and immediately went out to explore the town, so we didn’t notice how terrible the rooms were until we returned around 10pm. We booked two rooms, one villa and one standard room.
- The villa was ant and roach infested. It also smelled of chemicals. The hair dryer did not work.
- The standard room’s bathroom smelled awful. It reeked of a strong urine smell and we had to keep the door closed at all times.
When we called to the front desk, they basically said it was after hours and there was nothing they could do until the next day. They offered to pesticide spray the villa unit in the morning. That is probably the chemical smell we were smelling and it probably isn’t safe to inhale.
Around 12am, the units adjacent to the standard room decided they were going to hang out outside on the patio all night. They were loud, yelling and making noise, and we couldn’t get any sleep as they were right outside our door. They didn’t stop until about 5am. In the villa, my family also couldn’t sleep as the ants would bite and it hurt!
We booked and prepaid for 3 nights but only stayed one.
Nai
Stayed 3 nights in Jun 2025
