2/10 Terrible
Michelle
Travelled with family and small children
2 Feb 2026
Due to unforeseen winter storm and needing to cancel last minute due to both the entire state of north Carolina and the Gatlinburg/Pigeon Forge area being dumped on with snow the hotel was unwilling to assist and understanding of our need to cancel. After speaking with an employee on evening prior to check in to ask about our options and being told the management is normally very understanding and willing to provide the full refund due to weather and safety that was not what we were provided at all. We were told we could either come and basically be trapped in the hotel or take the late cancellation policy and pay the penalty or to randomly pick a day to come back with a no cancellation option. We had heard great things about this location and were so excited to come but unfortunately we will find other options for our next trip back.
Michelle
Stayed 2 nights in Jan 2026





















