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Grand Smokies Resort Lodge

3.0 star property

Photo gallery for Grand Smokies Resort Lodge

Indoor pool
Queen Kitchen Fireplace
Lobby sitting area
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet-friendly
  • Gym

Explore the area

Map
2385 Parkway, Pigeon Forge, TN, 37863
  • Titanic Museum
    ‪11 min walk‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • LeConte Center at Pigeon Forge
    ‪4 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪51 min drive‬

Room options

View all photos for Standard Double Room, 2 Queen Beds, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Queen Beds, Pets allowed

  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Queen Suite

Iron/ironing board, free WiFi, bed sheets

Double Queen Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Queen Kitchen Fireplace

Queen Kitchen Fireplace

Queen Kitchen Fireplace

  • Sleeps 3
  • 1 Queen Bed

View all photos for King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite

King, Jetted Spa Tub, Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Bedroom, Pets allowed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Bedroom, Pets allowed

  • Sleeps 3
  • 1 King Bed

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About the area

Pigeon Forge

When you stay at Grand Smokies Resort Lodge in Pigeon Forge, you'll be connected to the convention center, within a 15-minute walk of Titanic Museum and Hatfield and McCoy Dinner Show. .This hotel is 1.4 mi (2.2 km) from Island at Pigeon Forge and 5.9 mi (9.4 km) from Dollywood.

What's nearby

  • Hollywood Wax Museum - 3 min walk - 0.3 km
  • Titanic Museum - 11 min walk - 1.0 km
  • Hatfield and McCoy Dinner Show - 15 min walk - 1.3 km
  • Island at Pigeon Forge - 3 min drive - 2.3 km
  • LeConte Center at Pigeon Forge - 4 min drive - 2.7 km

Getting around

  • McGhee Tyson Airport (TYS) - 51 min drive

Restaurants

  • ‪Mellow Mushroom - ‬19 min walk
  • ‪Downtown Flavortown - ‬17 min walk
  • ‪Sunliner Diner - Pigeon Forge - ‬3 min walk
  • ‪Timberwood Grill - ‬3 min drive
  • ‪Local Goat - ‬9 min walk

About this property

Grand Smokies Resort Lodge

Pet-friendly hotel with free breakfast connected to the convention center in Pigeon Forge
Grand Smokies Resort Lodge offers 160 air-conditioned accommodations with hair dryers and irons/ironing boards. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is offered daily and change of towels can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
Make yourself at home in one of the 160 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones and irons/ironing boards, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including an indoor pool, a waterslide, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.
Enjoy a satisfying meal at Wood Grill Buffet serving guests of Grand Smokies Resort Lodge. A complimentary buffet breakfast is served daily from 8:00 AM to 9:30 AM.
Featured amenities include a 24-hour front desk, ATM/banking services, and an elevator. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 9:30 AM.
Wood Grill Buffet - Onsite buffet restaurant.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Wood Grill Buffet

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • In a national park
  • In the mountains
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per day, plus a deposit of USD 200.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to midnight

Property is also known as

Grand Smokies Pigeon Forge
Grand Smokies Resort Lodge Hotel
Grand Smokies Resort Lodge Pigeon Forge
Grand Smokies Resort Lodge Hotel Pigeon Forge

Grand Smokies Resort Lodge Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 306 out of 625 reviews
Rating 8 - Good. 146 out of 625 reviews
Rating 6 - Okay. 96 out of 625 reviews
Rating 4 - Poor. 47 out of 625 reviews
Rating 2 - Terrible. 30 out of 625 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin nice clean property and warm pool area
Stayed 1 night in Feb 2025

6/10 Okay

Shellie

Travelled with partner
Good location. Needs to be updated.
Stayed 1 night in Jan 2025

10/10 Excellent

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Balcony was nice. Pool water was warm and kids loved the slide. The pool room itself could have been warmer. All the staff were super nice. Rooms were large.
Stayed 1 night in Jan 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For The Weekend

We had lots of fun with our two grandchildren. The pool and waterslide was warm and the kids loved it. Breakfast was next door but a great value. The room was spacious and had a nice view of King Kong. Great location and a good value. All the employees were friendly and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. The kids loved the pool and the employees was wonderful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Miranda

Stayed 1 night in Jan 2025

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

telbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and service was great everyone was nice
Stayed 3 nights in Jan 2025

8/10 Good

Naomi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from a distinct smell when walking in (not pleasant but you get over it) I actually really liked this place. It was close to everything, staff was nice, and the room was clean (which is most important). I would stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a little get away, only thing was the jacuzzi tub was not working
Stayed 2 nights in Dec 2024

10/10 Excellent

Shana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Misty

Stayed 2 nights in Oct 2024

10/10 Excellent

Sonya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience at this resort. We will definitely stay here again!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Johnny

Yes
Stayed 2 nights in Jan 2025

10/10 Excellent

Kita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were no USB outlets, I found two different strands of hair and the lamp was extremely dusty! Other than that I enjoyed my stay! The jetted tub was amazing!
Stayed 2 nights in Jan 2025

4/10 Poor

athena

Travelled with partner
Disliked: Cleanliness, amenities
My room was very dirty as far as the floors and dust . The lamp on the end table was covered in dust. We pulled out the end tables the tv stand and the desk and there were 2 inches of filth on the floor. There were dying ants that kept showing up in the bathroom and the jetted tub. There was a pill under the headboard. I brought it all to the front desks attention and nothing changed. They also said they had no notes about by my issues in their system when I checked out and complained. They said I can do the survey Expedia sends me to voice my complaints. Also the free breakfast in the buffet across the street was understaffed also dirty and ran down and the food was not good. I would rather eat a breakfast at days inn then the food they served. The room was also very dated. Elevator had the same trash in it all day. Pool area not as pictured on website. Was over chlorinated and had no exhaust in the pool area and was all fogged in and I could not breathe in the foggy chlorinated air. The hotel and the restaurant both look like they are two months away from shutting down and the employees do not care about their jobs or the customers on the property. Whomever runs the housekeeping team is very ineffective. Most of the staff doesn't speak English so you cannot talk to them. The continual slamming of doors in the early morning was very annoying as well.
Stayed 5 nights in Dec 2024

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. The gentleman working the night shift on the desk was a gem!!! Arcade area, decent pool and slides. Room was clean. Close to alot of different activities and restaurants.
Stayed 2 nights in Jan 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and everything about it
Stayed 2 nights in Jan 2025

8/10 Good

Mary

Stayed 3 nights in Dec 2024

6/10 Okay

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024