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Surestay Plus By Best Western Pigeon Forge

2.5 star property

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Exterior
Reception
Microwave, coffee/tea maker
Free daily full breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

View map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Pet Friendly)

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

8.2 out of 10
Very good
(10 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

8.8 out of 10
Excellent
(71 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower;Pet Friendly)

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.8 out of 10
Excellent
(47 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.6 out of 10
Excellent
(41 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.2 out of 10
Good
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Pigeon Forge

With a stay at Surestay Plus By Best Western Pigeon Forge in Pigeon Forge (Downtown Pigeon Forge), you'll be within a 5-minute drive of Titanic Museum and LeConte Center at Pigeon Forge. .This hotel is 4.3 mi (6.9 km) from Dollywood and 7.7 mi (12.4 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Old Mill - 11 min walk - 0.9 km
  • LeConte Center at Pigeon Forge - 11 min walk - 1.0 km
  • Dolly Parton's Stampede Dinner Attraction - 2 min drive - 1.8 km
  • Island at Pigeon Forge - 3 min drive - 2.4 km
  • Titanic Museum - 5 min drive - 4.2 km

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪JT Hannah's Kitchen - ‬3 min walk
  • ‪Golden Corral - ‬17 min walk
  • ‪Reagan's House of Pancakes - ‬16 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free breakfast, near Island at Pigeon Forge
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Make yourself at home in one of the 65 air-conditioned rooms featuring microwaves and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and a vending machine. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower (80 centimetre high)
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1984
  • Renovated entire property - July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet fee: USD 25 per pet (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 513 out of 978 reviews
Rating 8 - Good. 247 out of 978 reviews
Rating 6 - Okay. 115 out of 978 reviews
Rating 4 - Poor. 48 out of 978 reviews
Rating 2 - Terrible. 55 out of 978 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Jennifer

Stayed 2 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Newly remodeled and clean

The room is clean and newly renovated. It was quiet and there was plenty of parking. However, there was no room cleaning during our stay. We also had to keep going to the office for clean towels. Other than this and the occasional smell of weed, everything else was okay. Again, the room and hotel was clean and remodeled, just a few minor adjustments to be a great hotel. If they fixed these issues, I would stay again.
Stayed 3 nights in Jun 2025

2/10 Terrible

Roger

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest hotel we ever stayed in. The floors stained our socks and feet with dirt. It was entirely TOO noisy. There were kids running and jumping in the room above us till late at night and early in the morning. It’s very over priced.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff. No swimming pool.
Stayed 3 nights in Jun 2025

8/10 Good

Tassia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worthy

Easy, clean and practical enough for the price
Stayed 1 night in Jun 2025

10/10 Excellent

Mimi

Stayed 2 nights in Jun 2025

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, clean, and comfortable. The motel was so close to everything we wanted to do. The staff was friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean beds were comfortable I have no complaints. Breakfast bar was great very well stocked n clean
Stayed 1 night in Jun 2025

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here last year for a conference and were very happy with it so we didn’t even really look anywhere else for this trip. Nice room for the price for sure!
Stayed 1 night in Jun 2025

10/10 Excellent

Cherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Thanks.
Stayed 1 night in Jun 2025

8/10 Good

Shannon, Cameron Park

Stayed 3 nights in Jun 2025

8/10 Good

Kiran Kumar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

6/10 Okay

Greg

Travelled with family
Stayed 1 night in Jun 2025

10/10 Excellent

Debbie

Travelled with partner
Liked: Amenities
Nice area. A lot to do.
Stayed 1 night in Jun 2025

8/10 Good

Currie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside looked very sketchy. We were very happy with the cleanliness of the room. We loved the walk in shower! Bathroom vanity was alittle small.
Stayed 1 night in May 2025

10/10 Excellent

Karen

Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I usually stay here when I’m in the area. I booked wrong room my fault. I will be staying again and paying more attention to booking. Always clean and friendly and affordable. Thanks 😊
Stayed 2 nights in Jun 2025

6/10 Okay

james

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Floors were dirty
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great breakfast! Very affordable! We will most definitely stay here again and again!
Stayed 1 night in Jun 2025

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Affordable but not the cleanest
Stayed 1 night in Jun 2025

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice surprise hotel. Driving up to it you will not think it's going to end up being as nice and quiet as it is. My kids and I stayed for two nights. The air conditioner was fantastic and we did not hear a thing from anybody else minus people pulling into the driveway. Staff at the front desk were funny and very helpful. Don't sleep on this property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good value the hotel is in good condition in a good area
Stayed 1 night in Jun 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was absolutely awesome. The room was clean and the beds and pillows where very comfortable. Would definitely stay here again. We didn't stay for the free hot breakfast due to travel plans, but they have the standard hot breakfast we have enjoyed at other Bestwestern. This is a no pool motel but the price was great.
Stayed 2 nights in Jun 2025