Book Polanco hotels

Place peace-full rocio 10/10 but food ok the only thing missing the rest good spaces in rooms clean need updated but good overall all the worker in the mantenience 10/10 the have the place pefec clean

Booked a large room and canceled it before the cut off date and rebooked a smaller room that became available. Was waiting a number of weeks for a refund and never happened. Hotels.com investigated it and the Hotel refused to pay the back the money. So I ended up paying twice for the same booking. So be very careful and probably don’t book here. Hotel room was fine but no table for working - so that was weird. They don’t have basic items available. They have 1 iron for clothes but no ironing board despite being a hotel beside wedding locations. So you iron onto a towel on a bed. Breakfast is good but they are not able to handle a crowd so they don’t have enough stuff. They have 1 coffee maker - individual cups etc so that causes delays. It probably needs a management team to do a “voice of the customer” review to make it better. But charging extra for cancellation booking and then refusing to pay makes it dodgy.

Clean room. Attentive staff. Town of Carmelo was disappointment. Hotel’s surrounding were rundown and dirty.

Very friendly staff