Comfort Inn Airport East - Ancienne Lorette Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The property is clean and beautiful but I had a terrible experience, they never told me abt renovations going on wen I booked my stay and I checked in really late was looking forward to a beautiful sleep only to be woken up early morning with banging and machine grilling just on my window, it felt like everything was in my head it spoiled all my plans as I had to check out by 8;45am so I cld look for another place to rest. Very disappointed I can’t believe I paid for that unpleasant experience.
An older property, but very clean.
Front desk staff are so informative and bilingual.
Only about 30 minutes from the Old City....very much worth it
Anne
Stayed 1 night in Aug 2025
6/10 Okay
Ginette
Travelled with partner
18 Aug 2025
Food option very basic and bed confortable. Could be noise.
Ginette
Stayed 1 night in Aug 2025
6/10 Okay
Thomas
18 Aug 2025
Air conditioning does not work well plus very noisy
Thomas
Stayed 1 night in Aug 2025
10/10 Excellent
Jack
18 Aug 2025
Jack
Stayed 1 night in Aug 2025
6/10 Okay
Belinda
Travelled with family
16 Aug 2025
Liked: Cleanliness, staff & service
Just average. Close to airport. No elevator. Several restaurants within walking distance. Breakfast dining area was small & crowded. Not easy to move around to get food to and from table.
Belinda
Stayed 1 night in Aug 2025
6/10 Okay
Janet
16 Aug 2025
Liked: Cleanliness, staff & service
The toilet didn’t flush (my husband spent 20 minutes fixing it) and the bathtub didn’t hold water.
Très mauvaise expérience au déjeuner . La salle est vraiment trop petite et il manquait de nourriture . La chambre sentait le moisi, l’évier de salle de bain ne se vidait pas et nous n’avions ni savon ni shampooing.
I complained about this property and the way it is being managed. Staff has got no training. Stay away from this property. Extremely under staffed. No lift. They do not clean the rooms ,even after informing. Refrigerator not working. AC not working. Absolutely awful .
I was disappointed with my recent stay. Housekeeping never came to clean my room during my visit. When I mentioned it at checkout, I was simply told I could have asked for the service—which was surprising, as I expected regular cleaning without needing to request it each day.
More concerningly, someone attempted to enter my room in the early hours of the morning. When I reported this, there was no real follow-up or reassurance from staff, leaving me feeling uneasy for the rest of my stay.
While the location was convenient and staff were polite at checkout, the lack of responsiveness to basic expectations and safety concerns makes me hesitant to stay again or recommend this property.
The staff was amazing helping us plan for our daughter who was traveling alone, made everything easy so we had peace of mind, even gave us a call when she arrived and was checking in. Fantastic!