6/10 Okay
Dustin
14 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Not 5*, facilities 4* at best, service about 3*
On arrival the check in was fine and as expected, then we were taken aside for a sales pitch of excursions and private tours. This felt like hard sale, made us feel uncomfortable.
Facilities: they do have a spa, and the massage I had was really great so cannot fault them there.
The room was spacious and clean, furniture and bathroom tired looking.
The breakfast was ok, just average continental, no menu for cooked options, which is very unusual for a 5* establishment.
Cleaning ladies are lovely, everything was clean.
The bar service was a huge disappointment, my husband tried their beer which he found substandard. I requested a Mojito, which was no more than watered down rum - never had a Mojito this bad. I just abandoned it after the first sip.
The most unpleasant part was our departure, when we requested a taxi at reception, but they refused to call one, as they had their own taxi service (as they called it). In reality it consisted of a van.
5* hotels often have limousine service, but never in my experience do they refuse to call you a taxi in order to try and force you into using it.
Well these people do.
All in all an OK stay. The hotel is 4* at best. The service is no more then 3.
Dustin
Stayed 5 nights in Sep 2025























