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Neptune, an Ash Hotel

3.5 star property

Photo gallery for Neptune, an Ash Hotel

Property entrance
The Gang Room, Two Queen Beds
2 bars/lounges, karaoke bar, cocktail bar
Staircase
2 bars/lounges, karaoke bar, cocktail bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View map
122 Fountain Street, Providence, RI, 02903
  • Amica Mutual Pavilion
    ‪1 min walk‬
  • Rhode Island Convention Center
    ‪2 min walk‬
  • Brown University
    ‪19 min walk‬
  • Providence, RI (PVD-T.F. Green)
    ‪14 min drive‬

Room options

View all photos for The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

The Mates Room, One Queen Bed

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Patron Double Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, individually decorated

The Patron Double Room, 1 Double Bed

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

The Guardian Suite, One King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

Four Bunk Beds (The Classmates Room)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • Sleeps 4
  • 4 Twin Bunk Beds

View all photos for The King Room, One King Bed

The King Room, One King Bed

The King Room, One King Bed

9.6 out of 10
Exceptional
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

Two Bunk Beds (The Kin Room)

8.2 out of 10
Very good
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Bunk Beds

View all photos for The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

The Gang Room, Two Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Providence

With a stay at Neptune, an Ash Hotel, you'll be centrally located in Providence, steps from Rhode Island Convention Center and Amica Mutual Pavilion. .This hotel is 0.2 mi (0.4 km) from Providence Place Mall and 0.4 mi (0.7 km) from Johnson and Wales University.

What's nearby

  • Amica Mutual Pavilion - 1 min walk - 0.0 km
  • Rhode Island Convention Center - 2 min walk - 0.2 km
  • Johnson and Wales University - 3 min walk - 0.3 km
  • Providence Place Mall - 5 min walk - 0.4 km
  • Brown University - 19 min walk - 1.7 km

Getting around

  • Providence Station - 10 min walk
  • T.F. Green Airport (PVD) - 14 min drive

Restaurants

  • ‪Maruichi Japanese Food & Deli - ‬2 min walk
  • ‪Murphy's - ‬1 min walk
  • ‪Blake's Tavern - ‬2 min walk
  • ‪Bolt Coffee - ‬3 min walk
  • ‪The Stable - ‬2 min walk

About this property

Neptune, an Ash Hotel

Hotel with bars, steps from Rhode Island Convention Center
Neptune, an Ash Hotel offers 52 air-conditioned accommodations with minibars and designer toiletries. These individually decorated and furnished accommodations include desks. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 52 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and bike storage.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Local cuisine breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Limited parking is available onsite.
Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
The Dean Bar - Onsite cocktail bar.
The Boombox - Onsite karaoke bar. Open select days.
Bolt Coffee - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 38.75 per night)
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 6 to 20 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bolt Coffee
  • The Boombox
  • The Dean Bar

Things to do

  • Bicycle storage

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 6 to 20 per person
  • Nearby parking fee: USD 38.75 per night(2 ft away; open 24 hours)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Dean Hotel Providence
Dean Hotel
Dean Providence
The Dean Hotel
The Dean Hotel, An Ash
The Dean Hotel, an Ash Hotel Hotel
The Dean Hotel, an Ash Hotel Providence
The Dean Hotel, an Ash Hotel Hotel Providence

Neptune, an Ash Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1007 reviews
Rating 8 - Good. 269 out of 1007 reviews
Rating 6 - Okay. 139 out of 1007 reviews
Rating 4 - Poor. 82 out of 1007 reviews
Rating 2 - Terrible. 42 out of 1007 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
I loved this older hotel and appreciated how it had been kept in great shape. My room was very quiet and the staff was very helpful. Location downtown was very convenient for dining and the airport.
Stayed 3 nights in Jun 2025

2/10 Terrible

mr michael j ayres

Disliked: Cleanliness, property conditions & facilities, room comfort
Dreadful stay. In the room opposite they were smoking (non smoking hotel) and set the alarm off in the middle of the night. The room floor was dirty. Not an enjoyable stay
Stayed 1 night in Jun 2025

8/10 Good

Max Enrique, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Kyeungsub

Travelled with family
Liked: Staff & service
Disliked: Amenities
Too small, dust in the room, too small shower booth, Karaoke underground, bars next door. But I love the coffee.
Stayed 1 night in Jun 2025

10/10 Excellent

McKenzie

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall great experience!
Stayed 1 night in Jun 2025

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Wished Coffee was available in the morning though.
Stayed 1 night in Jun 2025

8/10 Good

Colleen

Travelled with family
It is a charming boutique hotel in downtown Providence. My firsy impression i was a bit worried. The lobby area didn't feel clean, the orginal tiled floors of the historic building looked like they needed to be mopped and the hip modern navey velvet sofas could have done with a vaccum, the black enamel community table needed a wiped down with a cleaner and cloth. General house keeping for the beautifully decorated space filled with exquisitely curated collectibles, modern touches and art monographes and magzines. Thankfully all of that need care in the public space was found in our guestroom, which made for a good rest night sleep. The room was spacious and beautifully decorated with a cool modern/vintage vibe. The shower was tiny and only had a rain shower head from directly above my head making it award as i didn't need to wash my hair. I'd book another stay at the Neptune and Ash i enjoyed its sophisicated modern loft aesethetic.
Stayed 1 night in Jun 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

YOUNGKI, Valley Village

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Dean Hotel is one of the few that will still offer to clean and straighten up you room daily. I did not necessarily need that, but I am thankful that it was offered. And, it was a pleasantly different place to stay.
Stayed 3 nights in Jun 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness
Great property. Wish the cafe was open, but it was still amazing. Super room. Nice bedding. Great furniture. Wonderfully attentive staff
Stayed 1 night in May 2025

2/10 Terrible

Rachel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2025

6/10 Okay

Jane

Liked: Staff & service
The room was spartan, no closet or bureau. Two hooks held 3 hangers each. No refrigerator. The only wastebasket was a little one in the bathroom. Until the maid changed the linens on the 3d morning of our stay, the was a smell of urine. The shower had a curtain that billowed into the stall, but there was a rain shower head, lots of pressure and hot water. Our first 2 nights, we had only bath towels. Hand towels came when we had maid service. The bed was very comfortable, as were the pillows. We have to apply to the City for a parking refund as there were no spots available in the lot next to the hotel after we paid. We had to pay for that lot and the nearby structure as a result.
Stayed 4 nights in May 2025

2/10 Terrible

Andrea

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My car got broken into in the parking lot where a bouncer stands outside of the hotel until 1am and they told me it’s not their lot wnd basically oh well
Stayed 1 night in May 2025

10/10 Excellent

Denise

Stayed 1 night in May 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hip Old School Boutique Hotel

I've stayed at this hotel at this hotel about a dozen times and always enjoy this quirky hotel.
Stayed 4 nights in May 2025

8/10 Good

Deirdre

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy transportation and cutw hotel but thats it, and the staff was nice and awesome experience but i wouldn’t stay again, room was very cramped and small
Stayed 3 nights in May 2025

6/10 Okay

Terri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really quaint hotel. Would have loved more amenities, like a closet and fridge
Stayed 1 night in May 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool boutique hotel. My only complaint was the Saturday night noise below my daughters room, coming from the downstairs bar, the Boombox.
Stayed 2 nights in May 2025

10/10 Excellent

Tyler

Stayed 1 night in May 2025

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025