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Hotel Diana

3.5 star property

Photo gallery for Hotel Diana

Terrace/patio
Standard Room, 1 Queen Bed | Bathroom
Exterior
Double Room, 2 Queen Beds
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Parking included
  • Room service
  • Laundry

Explore the area

View map
Av 5 Pte #329, Puebla, PUE, 72000
  • Place, Puebla Cathedral
    ‪7 min walk‬
  • Place, Zócalo de Puebla
    ‪7 min walk‬
  • Place, Puebla Convention Center
    ‪15 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King

Master Suite King

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

9.4 out of 10
Exceptional
(15 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(23 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About the area

Puebla

Hotel Diana is in the heart of Puebla, within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. .This spa hotel is 0.3 mi (0.4 km) from Puebla Cathedral and 0.9 mi (1.5 km) from Puebla Convention Center.

What's nearby

  • Puebla Cathedral - 7 min walk - 0.6 km
  • Zócalo de Puebla - 7 min walk - 0.6 km
  • Puebla Convention Center - 15 min walk - 1.3 km
  • Fort Loreto - 4 min drive - 2.3 km
  • Centro Expositor - 7 min drive - 4.5 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪Profética - Casa de la Lectura - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪Fonda Margarita VIP - ‬1 min walk
  • ‪Fonda de Santa Clara - ‬3 min walk
  • ‪Tacos Tony - ‬3 min walk

About this property

Hotel Diana

Hotel with a full-service spa, a quick walk to Zócalo de Puebla
Hotel Diana offers 27 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.
Make yourself at home in one of the 27 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Hotel Diana has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 402 out of 614 reviews
Rating 8 - Good. 144 out of 614 reviews
Rating 6 - Okay. 31 out of 614 reviews
Rating 4 - Poor. 21 out of 614 reviews
Rating 2 - Terrible. 16 out of 614 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Marly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely come back.
Stayed 16 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to central Puebla. Very walkable. Seemed safe at all hours. Relatively quiet. There was what I think was a kitchen exhaust fan that can be heard throughout the building. Bothersome if resting during the day but it is turned off around 10-10:30pm; starts up around 7:30am. Also in early morning there are loud banging noises…thuds…like someone moving boxes or supplies. I get up early…not a problem but thought it odd every morning. Bed was super comfortable. Adequate plugs for charging phone and other devices. Everything worked in room except one bedside lamp…burned out bulb? Wifi good but TV was spotty. Kept freezing up and I never could get my YouTube channels in English. Translated them to Spanish; I think thatʻs a fault of the system they use - TotalPlay. I gave up and watched everything on my phone. I did eat breakfast at the hotel three mornings. Food and service were generally good. Yet somehow with different Sunday crew rules changed a bit with the special and what was or wasnʻt included. Sunday service was slower...less attentive waiter. Would stay again given price and location.
Stayed 5 nights in Jun 2025

2/10 Terrible

Elvia

Stayed 2 nights in Jun 2025

10/10 Excellent

JESUS ARMANDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buena ubicación y excelente servicio
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Stayed 1 night in Jun 2025

10/10 Excellent

Erik

Stayed 2 nights in Jun 2025

6/10 Okay

Cynthia

Stayed 1 night in Jun 2025

8/10 Good

Andrés

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 1 night in May 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Erik paul, San antonio

Liked: Cleanliness, property conditions & facilities
Clean. Attentive staff. Good location. Relatively quiet. Nice rooftop bar. Good breakfast. Comfy beds. Modern design furnishings.
Stayed 4 nights in May 2025

10/10 Excellent

Maclovio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

CLAUDIA, smyrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo hotel. Económico, limpio .. moderno buena ubicación y muy amables
Stayed 1 night in May 2025

8/10 Good

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great for its price and location, staff could be a little nicer. Room doors are not too sound proof, at least on ground floor, there was noise from outside. Overall, however, it was a good stay.
Stayed 1 night in Apr 2025

6/10 Okay

J Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok, just no much furniture, neither a fridge. Feels the room empty
Stayed 3 nights in Apr 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and clean, the location was very convenient and walkable. Staff was very attentive and courteous. The bathroom is a little small but not a deal breaker. Had AC problems in one of the rooms, was provided with a small fan to help some, disappointed that were not offered some kind of credit or at least a free breakfast to make up for the inconvenience.
Stayed 1 night in Apr 2025

8/10 Good

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s second or third time’s me I stay here, all staff really friendly
Stayed 4 nights in Mar 2025

10/10 Excellent

Emily R, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a great location in the center of Puebla
Stayed 1 night in Mar 2025

10/10 Excellent

Cesar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Bounsong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, blocks from downtown., good bed, great staff, valet parking excellent.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service
Great staff premises are clean and cozy.
Stayed 1 night in Nov 2024

10/10 Excellent

Rafael, Hewitt

Clean room
Stayed 1 night in Sep 2024

10/10 Excellent

Veysel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff, worth it!
Stayed 1 night in Oct 2024

10/10 Excellent

Fermin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024