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Get an overview of this hotel
Upscale hotel with 2 restaurants and health club

Popular property highlights

Free self parking
Free WiFi
Laundry facilities
Smoke-free property
24-hour front desk

When you stay at Gran Hotel de Puebla by HNF in Puebla, you'll be near the airport, within a 10-minute drive of Cuauhtemoc Stadium and Puebla Convention Center. This upscale hotel is 9.4 mi (15.2 km) from Val´Quirico and 15.7 mi (25.3 km) from Africam Safari.

Make yourself at home in one of the 154 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Enjoy recreation amenities such as a health club or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.

Grab a bite at Tierra Azteca, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to noon and on weekends from 6:00 AM to 1:00 PM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puebla? This hotel has 6458 square feet (600 square meters) of space consisting of a conference center and 4 meeting rooms. Free self parking is available onsite.

Languages spoken

  • English

Show all languages

Renovations & Closures

The following facilities are closed seasonally each year. They will be closed from January 27 to February 4:

  • Swimming pool

Hotel Amenities

Hotel Amenities

  • Lift
  • Fitness facilities
  • Hair salon
  • Concierge services
  • Total number of rooms - 154
  • Number of floors - 6
  • Conference space
  • Breakfast available (surcharge)
  • Laundry facilities
  • Health club
  • Safe-deposit box at front desk
  • 24-hour front desk
  • Business centre
  • Dry cleaning/laundry service
  • Smoke-free property
  • Wedding services
  • Tours/ticket assistance
  • Free WiFi
  • Number of restaurants - 2
  • Conference space size (feet) - 6458
  • Conference space size (meters) - 600
  • Number of meeting rooms - 4
  • Conference centre
  • Snack bar/deli
  • Parking (limited spaces)
  • Free self parking
  • Number of bars/lounges - 1
  • Luggage storage
  • Terrace
  • Proposal/romance packages available
  • Reception hall
  • Covered parking
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Gran Hotel de Puebla by HNF offers 154 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. This Puebla hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Wheelchair accessible
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Desk
  • Premium bedding
  • Soundproofed rooms
  • Premium TV channels
  • Wireless internet access
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Free wired Internet
  • Down comforter
  • TV size 55
  • Free cots/infant beds
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Laptop-friendly workspace
  • Braille signage
  • Raised toilet seat
  • Grab bar – Near toilet
  • Emergency pull cord in bathroom
  • Wardrobe
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Mobile key entry
  • Desk chair
  • WiFi speed - 25+ Mbps

Where to Eat

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and noon and on weekends between 6:00 AM and 1:00 PM.

Tierra Azteca - This buffet restaurant serves breakfast only.

La Prieta - This fine-dining restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.

Lobby Bar - Onsite bar. Open 24 hours. Open daily.

Room service (during limited hours) is available.

Nearby Things to do

Recreational amenities at the hotel include a health club.

Accessibility

  • Wheelchair-accessible parking
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at midnight

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free, per registered adult, when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Children stay free

Parking height restrictions apply

Service animals are allowed

Service animals are exempt from fees/restrictions

Number of children who can stay for free – 2

Debit cards not accepted

Staffed front desk

Smoke detector

Long-term renters welcome

Security system

LGBTQIA friendly

Children stay free - maximum age 11

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)

Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

No gap period between guests' stays

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitisation practices of any association

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities on site

Food service has been amended for enhanced safety

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Fees

Optional extras

  • Fee for buffet breakfast: approximately USD 19 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Crowne Plaza Puebla Hotel

We should mention

Pool access available from 8:00 AM to 8:00 PM.

Up to 2 children 11 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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