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ROOM Hotel & Suites

3.0 star property

Photo gallery for ROOM Hotel & Suites

Hypo-allergenic bedding, down duvets, minibar, in-room safe
Executive Loft, 1 King Bed, Non Smoking, Terrace | Terrace/patio
Hallway
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View map
18 SUR 5546 COL. JARDINES DE SAN MANUEL, Puebla, PUE, 72570
  • Place, Autonomous University of Puebla
    ‪10 min walk‬
  • Place, Plaza Dorada
    ‪4 min drive‬
  • Place, BUAP Olympic Stadium Park
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Standard Room, 1 King Bed, Refrigerator & Microwave, Tower

7.6 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Smoking, Terrace

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed, Smoking, Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace

Executive Loft, 1 King Bed, Non Smoking, Terrace

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Puebla

Located in Puebla, ROOM Hotel & Suites is a 4-minute drive from Puebla Convention Center and 5 minutes from Puebla Cathedral. .This hotel is 2.9 mi (4.6 km) from Zócalo de Puebla and 3.5 mi (5.7 km) from Angelopolis Commercial Center.

What's nearby

  • Autonomous University of Puebla - 10 min walk - 0.9 km
  • Plaza Dorada - 4 min drive - 1.9 km
  • Parque Benito Juárez - 5 min drive - 2.3 km
  • BUAP Olympic Stadium Park - 6 min drive - 2.3 km
  • Parque Ecológico Revolución Mexicana - 6 min drive - 2.7 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 19 min drive
  • Benito Juarez International Airport (MEX) - 86 min drive

Restaurants

  • ‪El Pastorcito - ‬2 min walk
  • ‪Los Manteles - ‬7 min walk
  • ‪Cafe Tres Gallos - ‬1 min walk
  • ‪El Break - ‬3 min walk
  • ‪Casona de mis Sabores - ‬7 min walk

About this property

ROOM Hotel & Suites

ROOM Hotel & Suites offers 10 accommodations with minibars and safes. Accommodations offer separate sitting areas and include desks. Beds feature down comforters. 36-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 10 guestrooms featuring microwaves and minibars. 36-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 8:00 AM to noon for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and noon.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 180 per person

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Microwave
  • Minibar

More

  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 200
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours), private entrance

Pets

No pets or service animals allowed

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 180.00 per person
  • Early check-in fee: MXN 200 (subject to availability)
  • Late check-out fee: MXN 300 (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

ROOM Hotel Puebla
ROOM Puebla
Hotel ROOM Hotel & Suites Puebla
Puebla ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel
ROOM
Hotel ROOM Hotel & Suites
ROOM Hotel & Suites Hotel
ROOM Hotel & Suites Puebla
ROOM Hotel & Suites Hotel Puebla

ROOM Hotel & Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 49 out of 79 reviews
Rating 8 - Good. 19 out of 79 reviews
Rating 6 - Okay. 4 out of 79 reviews
Rating 4 - Poor. 5 out of 79 reviews
Rating 2 - Terrible. 2 out of 79 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel to stay at.
Stayed 8 nights in Nov 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y comodo, el personal es agradable.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay close to the university.

My partner stayed for two nights and the accommodations were, clean, comfortable, safe and very convenient to the University of Puebla. It would be nice to be able to pay in advance instead of the property and it would also be helpful to have a 24 hour front desk. The security is very good and was helpful to check in. Would recommend. This property is not in the tourist district.
Stayed 2 nights in Aug 2024

2/10 Terrible

Martha D

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience

Afters several years with Hotels.com this Hotel is my first bad experience. Check-in was very long and complicated, they messed up with the credit card terminal and they didn’t know how to fix the problem… check in it took over 40 mins and by the time they finished, the cafeteria was closed. The room was very smelly, so smelly they sprayed “Lysol” to the room even before I even asked but it didn’t work., the odors were terrible. The tv was not working… I requested a room change but they said it was not allowed because that was the room that was “assigned” to me… next morning I asked front desk to call a taxi for me and they said that it was not an acivity that they can perform…
Stayed 1 night in Jun 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

moran hermoso maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and nixw
Stayed 1 night in Aug 2023

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

4/10 Poor

JUAN

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very unsafe, mainly at night. No food around the hotel. Very agly location. No transportation near. Dark street. I will never come back.
Stayed 1 night in Dec 2022

10/10 Excellent

T, Puerto Vallarta, MX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely property above a fantastic coffee shop/ cafe. I loved it.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

luis julian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A difference between this and others, by far the best experience.
Stayed 1 night in Feb 2026

8/10 Good

Andrés

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Muy bien la habitación. Lo único que no me encantó es que hay un microondas y fregadero, pero no hay ni un plato, vaso, taza… nada.
Stayed 1 night in Jan 2026

10/10 Excellent

Azucena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo y limpio
Stayed 3 nights in Nov 2025

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2025

10/10 Excellent

ANGEL

Liked: Cleanliness, property conditions & facilities
todo muy bien ya es un lugar de nuestra eleccion
Stayed 1 night in Nov 2025

10/10 Excellent

Héctor Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Muy limpio todo.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplió
Stayed 5 nights in Oct 2025

4/10 Poor

Rogers

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Llevo varios días solicitando mi factura tanto del hotel como del restaurante y no me la emiten, ni si quiera me responden ni me atienden
Stayed 1 night in Aug 2025

10/10 Excellent

Jesús Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito
Stayed 1 night in Aug 2025

10/10 Excellent

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
Muy limpio
Stayed 2 nights in Jul 2025

10/10 Excellent

Joyce Alejandra

Travelled with family

Regresaremos

Buena atención, el check in y check out facilísimo. Muy limpio y cómodo. Regresaremos.
Stayed 1 night in Jun 2025

10/10 Excellent

J.Alejandro

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Buena atención
Stayed 2 nights in May 2025

10/10 Excellent

Ricardo

Stayed 1 night in Dec 2024

4/10 Poor

Sofía

Stayed 1 night in Apr 2025