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Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

Aerial view
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪6 min drive‬
  • Puerto Morelos Beach
    ‪7 min drive‬
  • Puerto Morelos Town Square
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Water Park View Family Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite King

  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Water Park View Family Junior Suite Double

  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Junior Suite Pool View Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Pool View Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite King

  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Tropical View Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean Front Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite King

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

1 bedroom, premium bedding, minibar, in-room safe

Ocean View Junior Suite Double

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

1 bedroom, premium bedding, minibar, in-room safe

Club Ocean View Roof Top Master Suite

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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Aerial view

Moon Palace Cancun - All Inclusive

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  • Spa
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4.1 out of 5, Very good, (2744)
The price is NZ$1,006
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About the area

Puerto Morelos

When you stay at Hyatt Ziva Riviera Maya - All Inclusive in Puerto Morelos, you'll be on the beach and steps from Petempich Bay. .This all-inclusive property is 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach.

What's nearby

  • Petempich Bay - 6 min drive - 2.2 km
  • Puerto Morelos Beach - 7 min drive - 3.6 km
  • Crococun Zoo - 8 min drive - 4.9 km
  • Ojo de Agua Beach - 10 min drive - 6.4 km
  • Puerto Morelos Town Square - 10 min drive - 6.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

Luxury property on the beach, with 9 outdoor pools
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 438 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Planning an event in Puerto Morelos? This property has facilities measuring 51000 square feet (4738 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.
Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.
Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - September 2021

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hyatt Ziva Riviera Maya - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 545 out of 1244 reviews
Rating 8 - Good. 313 out of 1244 reviews
Rating 6 - Okay. 179 out of 1244 reviews
Rating 4 - Poor. 98 out of 1244 reviews
Rating 2 - Terrible. 109 out of 1244 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Emilie-Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Ronal

Travelled with family
Drinks and food NOT great
Stayed 3 nights in Mar 2025

8/10 Good

Inna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No beach! Super friendly staff, clean rooms, also very clean pools. So yummy food, but very limited options.
Stayed 7 nights in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so awesome and friendly. The food was fabulous and the resort was clean and easy to navigate.
Stayed 7 nights in Mar 2025

8/10 Good

Alexander Roby

Stayed 5 nights in Mar 2025

10/10 Excellent

myeongjin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wowow
Stayed 3 nights in Mar 2025

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 4 nights in Mar 2025

8/10 Good

Tsai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the room that has direct access to the pool area. Staff and bar tenders are very nice and friendly. We love our butler, Didier. He was awesome!! He sent us daily itinerary and activities. He was very helpful. Definitely recommend him! The most disappointed part of the hotel is their food. The steak, chicken, and the fish were dry and over cooked at the French restaurant. All of our pasta dishes were cold from the Italian restaurant. Overall...3.5 to 4 stars in our opinion.
Stayed 4 nights in Mar 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family, including kids loved it
Stayed 6 nights in Mar 2025

10/10 Excellent

MeLisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Damian

Stayed 1 night in Mar 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

anvar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was ok. The Mexican restaurant was terrible though, disappointing. Night life was decent, the karaoke night and DJ were the best.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jaskaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We as a family had a great time at Hyatt Ziva Riviera Cancun. The staff, food, service everything was beyond exceptional. The pool and the servers were amazing as well. The entertainers did exceptionally well keeping the crowd entertaining.
Stayed 7 nights in Feb 2025

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is very bad here. Not what I expected ie: turquoise waters and sandy clean beaches. A lot of seaweed and space is very small. Also the name should not be confused with Hyatt Ziva in Cancun. This hotel is 35 minutes south of it not in Cancun.
Stayed 4 nights in Feb 2025

8/10 Good

maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the service I got at the l concierge desk Josue was super helpful and the service from the Japanese restaurant with our waiter Pascual I made sure to go a 2nd night to get him again awesome service happy guy and he made sure we had a great time
Stayed 3 nights in Feb 2025

6/10 Okay

Stephany

Stayed 2 nights in Feb 2025

6/10 Okay

Edgar Alberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
While the hotel itself is well kept, the road to the entrance off the main road was not paved and in bad condition, which should have been my first sign of what was to come. Our botched pre-payed transport from the airport (which is a different story) took us to another nearby property that had an extremely long “driveway” that was newly paved with ambient lighting, so we know that it’s possible for the nicer resorts to have this done. The beds/pillows were uncomfortable (I ended up just not sleeping with a pillow). While there were over 6 restaurants, the food quality was very mediocre at best (but maybe that’s just the way it is at all-inclusives) We didn’t even bother with ordering many drinks, either, due to quality of ingredients. Their Mexican restaurant didn’t even have that great of food, plus they took forever to get the food to us and made sitting with another family almost impossible. The beach was there, but it was uncomfortably littered with tons of sea kelp/weed and chunks of coral in the shallows that made me wish I had water shoes to walk out in the water. I was expecting a higher quality white sandy beach and very blue water- I know it’s that way on different parts of the coastline, just not in front of this hotel. My least favorite part of the hotel was the nightly entertainment that lasted until 10:45pm in different spots around the property. It was SO LOUD that no matter where your room was, you could hear it. Not good with young kids, but no escaping it
Stayed 4 nights in Feb 2025

10/10 Excellent

AMIT KUMAR

Stayed 5 nights in Feb 2025

8/10 Good

Ashlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Michael Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience! Didier was a great host!
Stayed 6 nights in Feb 2025

10/10 Excellent

Tyler

Stayed 6 nights in Feb 2025