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Dreams Puerto Morelos Resort & Spa - All Inclusive

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Dates

April 2026

May 2026

Premium bedding, minibar, in-room safe, desk

9 outdoor pools, pool cabanas (surcharge), pool umbrellas

5 bars/lounges, 3 poolside bars, swim-up bar

Overview
Rooms
Location
Policies

Good

Popular amenities

Spa pool
Breakfast included
All-inclusive
Pet-friendly

Explore the area

Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

Place, Arrecife de Puerto Morelos National Park
‪1 min drive‬
Place, Petempich Bay
‪6 min drive‬
Place, Puerto Morelos Beach
‪7 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪25 min drive‬

Room options

Suite Junior with Garden View

62 sq m
Sleeps 4

Suite Junior with Garden View

62 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Pool View

64 sq m
Sleeps 4

Suite Junior with Pool View

64 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Ocean View

62 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Junior with Ocean View

64 sq m
Sleeps 4

Suite Master with Ocean View

102 sq m
Sleeps 2

Suite Master with Ocean View

128 sq m
Sleeps 4

Junior Suite Tropical View Double

Excellent

Garden view
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Tropical View King

Good

Garden view
1 bedroom
Sleeps 4
1 King Bed

Preferred Club Junior Suite Ocean View Double

Sea view
1 bedroom
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean View King

Very good

Sea view
1 bedroom
Sleeps 4
1 King Bed

Preferred Club Master Suite Ocean Front King

Ocean view
1 bedroom
Sleeps 4
1 King Bed

Junior Suite Pool View Double

Good

1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Pool View King

1 bedroom
Sleeps 4
1 King Bed

Preferred Club Junior Suite Ocean Front Double

Sea view
1 bedroom
Sleeps 4
2 Double Beds

Preferred Club Junior Suite Ocean Front King

Sea view
1 bedroom
Sleeps 4
1 King Bed

Junior Suite Water Park View Double

Park view
1 bedroom
Sleeps 5
2 Double Beds

Junior Suite Water Park View King

Good

Park view
1 bedroom
Sleeps 5
1 King Bed

Suite Master

128 sq m
Sleeps 4

Suite Junior

Sleeps 3

Suite Junior

Sleeps 4

Similar properties

4 outdoor pools, free pool cabanas, pool loungers

On private beach
Pool
Spa pool
All-inclusive

includes taxes & fees

12 Apr - 13 Apr

Pool
Spa pool
Breakfast included
All-inclusive

includes taxes & fees

12 Apr - 13 Apr

About the area

Puerto Morelos

When you stay at Dreams Puerto Morelos Resort & Spa - All Inclusive in Puerto Morelos, you'll be near the beach and steps from Petempich Bay. .This all-inclusive property is 8.4 mi (13.6 km) from Moon Palace Golf Club and 15.1 mi (24.3 km) from Maroma Beach.

What's nearby

Arrecife de Puerto Morelos National Park - 1 min drive - 0.4 km
Petempich Bay - 6 min drive - 2.2 km
Puerto Morelos Beach - 7 min drive - 3.2 km
Ojo de Agua Beach - 10 min drive - 5.7 km
Puerto Morelos Town Square - 10 min drive - 6.1 km

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪Bistro El Beso - ‬17 min drive
‪Blue Moon - ‬16 min drive
‪Le Chique - ‬4 min walk
‪Swim Up Bar - ‬16 min drive
‪Preferred Club Bar - ‬7 min drive

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

Dreams Puerto Morelos Resort & Spa - All Inclusive offers 437 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Make yourself at home in one of the 437 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 9 outdoor pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy Asian cuisine at Miyako, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and ATM/banking services. Planning an event in Puerto Morelos? This property has facilities measuring 51000 square feet (4738 square meters), including conference space. Free self parking is available onsite.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.

Miyako - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Rue de Rivoli - This restaurant specializes in French cuisine. Guests can enjoy drinks at the bar. Open daily.

Vivace - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Ki - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar. Open daily.

Afthonia - This buffet restaurant specializes in local and international cuisine. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
10 restaurants
3 poolside bars
5 bars/lounges
A coffee shop/cafe
A swim-up bar
Couples/private dining
Snack bar/deli

Restaurants on site

Afthonia
Ki
Miyako
Rue de Rivoli
Vivace

Things to do

24-hour gym
9 outdoor pools
Arcade/game room
Children's pool
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Hot tub
Kayaking
Paddleboard
Pilates classes
Playground
Sauna
Steam room
Water sports equipment
Waterslide
Wine tasting room
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Dining table
Free children's club
Free water park access
Lifeguards on site
Playground
Snack bar/deli
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

51,000 square feet of conference space

Outdoors

Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in shower
Handrails in stairways
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs on site

Banquet hall
Designated smoking areas
Lifeguards

Room amenities

Bedroom

Premium bedding

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch smart TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1300 per pet, per day

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 22 lbs per pet)

Food and water bowls are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

Pet fee: MXN 1300 per pet, per day
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Dreams Puerto Morelos Resort & Spa - All Inclusive Reviews

7.6

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

10/10 Excellent

Stacy Marie

21 Dec 2025

Stayed 6 nights in Dec 2025

8/10 Good

Steve

Travelled with partner

13 Dec 2025

Liked: Cleanliness, amenities

Clean rooms. Just needs general maintenance which I imagine can be difficult in a humid climate. Dont be afraid to ask for another room if you want a better view, they are acommodating. Service was prompt and outstanding. Would recommend this resort on a budget.

Stayed 5 nights in Dec 2025

4/10 Poor

Carolina, Calgary

Travelled with family and small children, Travelled with group

12 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Cons - Beach is not swimmable and does not look nice. Major negative aspect which is the reason why I would not go back to this hotel. The pool area is full of “bed” that tou have to pay extra. When the buffet is outside for a night show, the front tables are only for people who is wiling to pay extra money for wine bottles. A lot of extra money for an all inclusive hotel. Pros - People are friendly and the coffee place was nice. Japanese restaurant was also good.

Stayed 6 nights in Dec 2025

2/10 Terrible

Hyun

11 Dec 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Orbitz mislead customer about the property. Its not owned by Hyatt. Hyatt sold the property and its own by different ownership. It

Stayed 2 nights in Nov 2025

10/10 Excellent

Ernesto Adolfo, Coquitlam

Travelled with family and small children

8 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service from Jesus at the bar, Luis in the buffet, Jaquelina from animation, and Kenya at concierge.

Stayed 6 nights in Nov 2025

8/10 Good

Wesley

7 Dec 2025

Stayed 3 nights in Nov 2025

8/10 Good

Aribell

Travelled with family

7 Dec 2025

Liked: Cleanliness, staff & service, amenities

Professional staff. Entertainment daily. Descent food. Comfortable accomodations. No beach.

Stayed 10 nights in Nov 2025

10/10 Excellent

Darcy, Ellensburg

Travelled with family

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Resort was amazing! So many options for pools that it never felt crowded. The food at the restaurants were outstanding and the service was always amazing by all the staff. We will definitely be back and recommend to friend's and family!

Stayed 6 nights in Nov 2025

2/10 Terrible

Boris

3 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Frank M

Travelled with family

3 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was very friendly and respectful.

Stayed 5 nights in Nov 2025

2/10 Terrible

Hertzel

1 Dec 2025

There was it beach

Stayed 4 nights in Nov 2025

4/10 Poor

Adriana

Travelled with family

27 Nov 2025

Liked: Cleanliness, amenities

Disliked: Staff & service

The staff needs better training. They neglected us for 45 minutes during the check in process paying attention to other guests who arrived after us displaying discriminatory practices since they thought we were Mexican and favored “American” costumers. They could not manage the situation. When we brought this up they tried to fix it and the manager gave us some amenities for free. We still experienced the same treatment by people at restaurants and bars continuously, being disregarded, having longer waiting periods than other guests arriving after us and some being dismissive. During the check in we were charged an incorrect amount and were asked to approach the reception desk to correct it and pay the difference. They wanted to charge us more because the exchange rate was different that day and unfavorable to us. I expressed my disagreement since the error was theirs and the amount should have been the one determined at the moment of the check in. The food was excellent. Compliments to the chefs we enjoyed all restaurants and buffets. Rooms were clean and serviced several times a day. Unfortunately, due to the issues with some staff I was sometimes defensive and it was difficult to fully relax.

Stayed 5 nights in Nov 2025

4/10 Poor

Catiuska

Travelled with family and small children

26 Nov 2025

The food overall was not good. The Italian restaurant and the buffet were the only decent options. The parrilla restaurant wasn’t good, and the mariscos place was horrible. It was very difficult to find towels. Some of the staff were rude, you would ask for something and they would just say, “We don’t have more.” You basically had to keep asking until someone nicer finally helped you. However, the staff by the pool were very nice and helpful, which made that area more enjoyable. There is no real beach. You can see it, but you cannot access it. The alcoholic drinks were terrible. The quality of the liquor was bad; the piña colada tasted like sunscreen, and the strawberry drinks tasted like car perfume. The hot dogs were strange, and they did not have chicken nuggets for kids. The kids club was also disappointing. They open at 11 and close at 3, and it’s so boring that kids prefer not to stay. The night shows were very good, and the beds were okay. The internet was terrible. Expedia originally listed this hotel as the Hyatt Ziva. The pictures, rooms, and description were completely different. I was sure I booked the one in Cancun. Three days later, when I checked my reservation again, the name and pictures had changed, and we ended up at Dreams, which is part of Hyatt but clearly a cheaper hotel. I don’t think I will use Expedia again, this is the second time something similar has happened to me.

Stayed 5 nights in Nov 2025

10/10 Excellent

Rudy

Travelled with family, Travelled with family and small children, Travelled with partner

24 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I had a great expirience during our stay. The staff in the coffee shop area, the cabana boys and waiters were amazing. They have a great mixture of shows and activities for couples traveling alone or with little ones like myself. I highly recomend booking this resort if you are wanting to truely relax and or spend time with your family.

Stayed 8 nights in Nov 2025

10/10 Excellent

Katie Ann Paula

Travelled with family

23 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food is BOMB AMAZING. Entertainment BOMB AMAZING

View from our room: stay up by the beach!

Stayed 7 nights in Jul 2025

8/10 Good

Hamid Reza

Travelled with group

22 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was perfect, other than the check-in time which was very long.

Stayed 6 nights in Nov 2025

2/10 Terrible

Dorota Agata

20 Nov 2025

Stayed 7 nights in Nov 2025

10/10 Excellent

Grigori

19 Nov 2025

Stayed 7 nights in Nov 2025

6/10 Okay

Sarah, Seattle

Travelled with family and small children

17 Nov 2025

All of the elevators in our building were out of service the week we stayed there and I was traveling with a one year old, 5 year old and 7 year old. The air conditioning could not be turned down (despite multiple maintenance visits) and we had to turn it off so we didn’t freeze at night. The last night we were there, the front office called our room at 9pm and 12am, saying there was a nonexistent maintenance issue in our room. They also had cleaning staff come at 9:30pm when we were all asleep and they told us we should have put our do not disturb sign on the door…it was all so ridiculous and we were happy to be leaving.

Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Travelled with family and small children

17 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food was great and kids club was awesome.

Stayed 7 nights in Nov 2025

10/10 Excellent

brittany

Travelled with family

17 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

It was a relaxing vacation

Stayed 4 nights in Oct 2025

10/10 Excellent

Cynthia, Fontana

Travelled with partner

12 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The hotel was beautiful, it had all the accommodations that anyone would need. Our room was always clean and very comfortable. The restaurants inside the hotel were amazing, food was delicious and pools were very clean and well maintained. Staff was very nice and welcoming. My husband and I left the hotel to explore the area and came back kind of late and every restaurant was closed, we order food through room service and they were nice and quick to bring us food to our room. I would definitely recommend this hotel. 5 star hotel, in my opinion. The only thing that did not meet my expectations was the road to get to the hotel. There were so many potholes throughout the road, I don’t understand how they don’t fix that. The road was REAL BAD!! They really need to fix that. Small cars had such a hard time going through.

Stayed 5 nights in Oct 2025

10/10 Excellent

Octayanna

5 Nov 2025

Stayed 4 nights in Oct 2025

8/10 Good

Kiara Vanessa

Travelled with partner

3 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff is extremely nice and welcoming, the food is good. The room could use a refresh. But overall, we will be returning every year.

Stayed 4 nights in Oct 2025

10/10 Excellent

Syed, Chicago

Travelled with family and small children

1 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was fantastic

Stayed 5 nights in Oct 2025

Dreams Puerto Morelos Resort & Spa - All Inclusive

Photo gallery for Dreams Puerto Morelos Resort & Spa - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

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Suite Junior with Garden View

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Suite Junior with Garden View

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Suite Junior with Ocean View

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Suite Junior with Ocean View

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Suite Junior with Pool View

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Suite Junior with Pool View

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Suite Junior with Ocean View

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Suite Junior with Ocean View

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Suite Junior with Ocean View

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Suite Junior with Ocean View

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Suite Master with Ocean View

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Suite Master with Ocean View

View all photos for Junior Suite Tropical View Double

Junior Suite Tropical View Double

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Junior Suite Tropical View King

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Preferred Club Junior Suite Ocean View Double

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Preferred Club Junior Suite Ocean View King

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Preferred Club Master Suite Ocean Front King

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Junior Suite Pool View Double

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Junior Suite Pool View King

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Preferred Club Junior Suite Ocean Front Double

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Preferred Club Junior Suite Ocean Front King

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Junior Suite Water Park View Double

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Junior Suite Water Park View King

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Suite Master

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Suite Junior

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Suite Junior

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About the area

Puerto Morelos

What's nearby

Getting around

Restaurants

About this property

Dreams Puerto Morelos Resort & Spa - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly