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Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Photo gallery for Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Outdoor pool, pool umbrellas, pool loungers
Property video
Minibar, in-room safe, desk, laptop workspace
Restaurant
Outdoor wedding area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Spa pool

Explore the area

View map
Carretera Cancun-Puerto Morelos KM 27.5, Mz. 41, Sm. 12, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪3 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪3 min walk‬
  • Place, Puerto Morelos Beach
    ‪16 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Preferred Club Junior Suite Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Tropical View King

9.4 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(8 reviews)
  • Partial ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean View Double

  • Partial ocean view
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Swimout Tropical View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View King

7.0 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Swimout Tropical View Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Tropical View Double

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Swimout Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Master Suite Ocean View King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean View King

  • Ocean view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Swimout Ocean Front Double

Minibar, in-room safe, desk, laptop workspace

Preferred Club Junior Suite Swimout Ocean Front Double

  • Ocean view
  • 50 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Preferred Club Master Suite Swim Out Tropical View King

Preferred Club Master Suite Swim Out Tropical View King | Front of property

Preferred Club Master Suite Swim Out Tropical View King

  • Partial ocean view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Master Suite Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Ocean Front King

  • Ocean view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Master Suite Swim Out Ocean Front King

Minibar, in-room safe, desk, laptop workspace

Preferred Club Master Suite Swim Out Ocean Front King

  • Ocean view
  • 100 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

Bathroom

Suite Junior with Sea View

  • Sea view
  • 50 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

Bathroom

Suite Junior with Sea View

  • Sea view
  • 50 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

Bathroom

Suite Junior with Sea View

  • Sea view
  • 50 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior with Garden View

Bathroom

Suite Junior with Garden View

  • Garden view
  • 50 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • Sea view
  • 50 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Junior with Partial Sea View

Bathroom

Suite Junior with Partial Sea View

  • Partial sea view
  • 50 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Junior with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Sea View

  • Sea view
  • 50 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Junior with Garden View

Bathroom

Suite Junior with Garden View

  • Garden view
  • 50 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with Garden View

  • Garden view
  • 50 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • Sea view
  • 100 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Master with Partial Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Partial Sea View

  • Partial sea view
  • 100 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Master with Sea View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Sea View

  • Sea view
  • 100 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Master with Garden View

Minibar, in-room safe, desk, laptop workspace

Suite Master with Garden View

  • Garden view
  • 100 sq m
  • Sleeps 2
  • Free Wi-Fi

Similar properties

Front of property
Excellence Riviera Cancun - Adults Only All Inclusive
Puerto Morelos
  • On private beach
  • Pool
  • Spa pool
  • All-inclusive
4.7 out of 5, Exceptional, 2,243 reviews
The price is NZ$746
includes taxes & fees
3 June - 4 June
Excellence Riviera Cancun - Adults Only All Inclusive

About the area

Puerto Morelos

With a stay at Secrets Riviera Cancún All Preferred - Adults Only - All inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive property is 9 mi (14.5 km) from Moon Palace Golf Club and 17 mi (27.4 km) from Delfines Beach.

What's nearby

  • Petempich Bay - 3 min walk - 0.3 km
  • Arrecife de Puerto Morelos National Park - 3 min walk - 0.3 km
  • Puerto Morelos Beach - 16 min drive - 10.9 km
  • Ojo de Agua Beach - 21 min drive - 14.4 km
  • Puerto Morelos Town Square - 22 min drive - 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Afthonia - ‬19 min drive
  • ‪Miyako - ‬19 min drive
  • ‪Le Chique - ‬7 min drive
  • ‪Siena Restaurant - ‬7 min drive
  • ‪Preferred Club Bar - ‬1 min walk

About this property

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive offers 164 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a private beach and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Relax Spa By Pevonia. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 164 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a hot tub. Additional amenities at this Mediterranean property include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The property also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This property has 8933 square feet (830 square meters) of space consisting of a conference center and 4 meeting rooms. Free valet parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:30 AM.
Secrets Riviera Cancún All Preferred - Adults Only - All inclusive has a restaurant on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Tennis

Lessons/classes/games

Yoga

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (8,933 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • Lift

More

  • 3 buildings
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number BVM1711087E9

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Secrets Riviera Cancún All Preferred - Adults Only - All inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 267 out of 402 reviews
Rating 8 - Good. 75 out of 402 reviews
Rating 6 - Okay. 29 out of 402 reviews
Rating 4 - Poor. 14 out of 402 reviews
Rating 2 - Terrible. 17 out of 402 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Santiago

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, outstanding staff and service, great food
Stayed 2 nights in Jan 2026

10/10 Excellent

Olga

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful experience. All staff super friendly and helped with anything needed. The food was delicious! I am on a special diet and had no problem there. Thank you!!! We'll return soon!!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Kayla

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean!
Stayed 3 nights in Nov 2025

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay.
Stayed 6 nights in Dec 2025

2/10 Terrible

Janice

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
All of the pools and the jacuzzi was cold, unable to enter without possible thermal shock. This was reposted to management and nothing was done. I was there from Thursday to Monday and also unable to utilize the swim up/out pool due to being freezing cold. I am aware that January is considered a winter month however being a resort offering pools and charging the rate of $3161 I should have been able to have applied warmth to the pools and jacuzzi.
Stayed 4 nights in Jan 2026

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and knowledgeable. Great views and lots to do!
Stayed 5 nights in Jan 2026

10/10 Excellent

Dana Thalmai, Baldwin Park

Stayed 5 nights in Dec 2025

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful.
Stayed 5 nights in Dec 2025

10/10 Excellent

Raven L.

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I can't wait to visit Secrets again! My friends and I had an amazing and unforgettable time. From the time we stepped onto the resort to being greeted by the staff throughout our visit, to the multiple food options - nothing was missed! The master suite was such a treat with a wide swim out pool, which was a space of refuge for me. I'm already planning my next stay!
Stayed 4 nights in Dec 2025

6/10 Okay

Felix

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was amazing, the staff was great, and the food/drinks were satisfying. I called a few weeks in advance and asked about the topless sunbathing area since there were many reviews stating that they enjoyed this at this location. I was told over the phone by a Hyatt rep that there's an area called Freestyle Zone for topless sunbathing. Upon arrival and asking about it, the staff advised me that once Hyatt bought the hotel, they removed the Freestyle Zone. My girlfriend was definitely disappointed with the news. If you want to enjoy the hot tub at night, sorry but this is not the place. All pools and hot tubs closes at 8pm. All hot tubs are about 95° F. Speaking of hot water; if you like scolding hot water, the hottest the water will be in your shower will be luke-warm.
Stayed 6 nights in Nov 2025

10/10 Excellent

Brya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and all needs were met when asked.
Stayed 3 nights in Dec 2025

10/10 Excellent

Danelle

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spacious and the view was beautiful. The staff was AMAZING!! Luis at the pool was sooo much fun. Daniel at the pool was very helpful and soo nice. I definitely recommend this hotel if you want to get away and get some sun and rest in peace.
Stayed 7 nights in Nov 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing
Stayed 6 nights in Nov 2025

10/10 Excellent

Marlon, Fairburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. Honestly Mexico is never a bad choice to make for us and we will continue to make it. Thank you!
Stayed 3 nights in Nov 2025

10/10 Excellent

MELISSA, Halifax

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Another flawless stay at SRC. Can't wait to return.
Stayed 7 nights in Nov 2025

10/10 Excellent

Gernique

Stayed 3 nights in Jul 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Clean room and amazing staff
Stayed 4 nights in Nov 2025

8/10 Good

Stevanne Latoya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was friendly
Stayed 5 nights in Nov 2025

10/10 Excellent

robynne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was honestly the best vacation we have ever had!!! Room was fantastic.Service was spectacular.Absolutely no complaints. Would offer the idea of having a small table on the patio for room service. As well as keeping the noise down at early morning hours. Other than that, thank you for a great time!
Stayed 4 nights in Oct 2025

10/10 Excellent

GAGANDEEP

Stayed 4 nights in Nov 2025

10/10 Excellent

Tristan Brennan Burns

Stayed 2 nights in Nov 2025

10/10 Excellent

tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was above and beyond! Nadel, Cruz, Kayla, Luis, and Danny were all exceptional to be around and took great care of us our whole trip.
Stayed 7 nights in Nov 2025

10/10 Excellent

LaTorrius

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes the rooms got cleaned and the staff had excellent hospitality. 10/10 experience.
Stayed 3 nights in Nov 2025

6/10 Okay

Abraham

Stayed 7 nights in Oct 2025

4/10 Poor

Daniel

Stayed 4 nights in Oct 2025