See all properties
Save

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

Relax by the pool surrounded by lush greenery and shaded seating areas.
Enjoy a casual dining experience in our restaurant with wooden tables, pendant lights, and rustic decor.
Enjoy a meal in our beachfront dining area with round tables, comfortable chairs, and beautiful floral arrangements.
Relax in style with a spacious room featuring a bathtub and balcony with lounge chairs.
Relax in this serene hotel room with a large bed, ocean views, and a balcony.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Relax in comfort with a large bed, desk, and ocean views from the expansive window.

Ruby Suite

9.8 out of 10
Exceptional
(20 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Cozy accommodations feature a bunk bed and a single bed, each with its own unique bedding.

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(8 reviews)
  • 75 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Relax in this serene hotel room with a large bed, bedside table, and ocean views.

Agatha King

8.8 out of 10
Excellent
(119 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Relax in a serene space with a large bed, desk, and mirror.

Agatha Queen

8.6 out of 10
Excellent
(159 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

Relax in a spacious bathroom with a bathtub and ocean views.

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

Relax in a spacious bathroom with a bathtub and ocean views.

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Cozy accommodations feature a bunk bed and double bed, each with its own unique headboard, and a nightstand with a lamp.

Sapphire Room

8.0 out of 10
Very good
(55 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Similar properties

Relax by the resort's large pool surrounded by palm trees and lounge areas.

Hyatt Ziva Riviera Maya - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, (1290)
The price is NZ$533
for 1 room
includes taxes & fees
19 Aug - 20 Aug
Hyatt Ziva Riviera Maya - All Inclusive

About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.1 mi (27.5 km) from Iberostar Cancun Golf Course.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Petempich Bay - 7 min drive - 2.8 km
  • Puerto Morelos Beach - 14 min drive - 6.4 km
  • Ojo de Agua Beach - 17 min drive - 9.2 km
  • Puerto Morelos Town Square - 17 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1102 out of 2035 reviews
Rating 8 - Good. 473 out of 2035 reviews
Rating 6 - Okay. 214 out of 2035 reviews
Rating 4 - Poor. 121 out of 2035 reviews
Rating 2 - Terrible. 125 out of 2035 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Want to highly recommend Sensira if ypu are traveling with a family. The resort is small enough that we trusted our kids going place to place alone. The staff was absolutely amazing, they would check in on our kids for us at random and give us updates. Really made it a break for the parents too. The restaurants all did a great job at accomidating our family. We will definitely return to this spot.
Stayed 3 nights in Apr 2025

10/10 Excellent

Colin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for families, property is well utilized with easy access from room to pools, kids clubs, restaurants. Staff were always welcoming, the only problem was trying to get a dinner reservation as it was a quick stay and nothing was available the next evening. I’d say for kids under 10-12, it’s pretty happening.
Stayed 2 nights in May 2025

8/10 Good

Kurtis

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was great. It wasn’t too busy when we went. Roughly 20% only. We had an amazing time. The zip line is great for kids and even some adults tried it. The trampoline park area was awesome for our kids age. 10/12. The buffet breakfast and lunch was fantastic each time. The Italian restaurant had a very good beef tenderloin. We went there 4 times in the 7 days because of that and the shrimp parmigiano. Our friends went to the Mexican restaurant once but we don’t eat deep fried stuff so I don’t know how it was. The steakhouse was pretty solid. Filet mignon was unbelievable. The rib eye is pretty skinny when you’re used to Alberta beef. Drinks were always perfect. My man Justo in the lobby bar was a champ. No complaints other than not enough umbrellas at the pool to get some shade when it’s hot. Highlight of the hotel is the tea house. It’s great little coffee shop with hot or iced drinks. And ice cream with a candy bar. Also a big shout out to our boy Angel. He went above and beyond from day 2 forward. Had a couple games of volleyball in the pool some dancing stuff and even helped us Canadians get the hockey game on the big screen. He was the best. I’d highly recommend seeking him out if you go. Very supportive and spoke good English. We still keep in touch. He’s a very good dude.
Stayed 7 nights in Apr 2025

10/10 Excellent

tamo, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
they are working well
Stayed 7 nights in Apr 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It wasn’t too busy when we went so the pools were empty. The resort is kid friendly and has lots of activities for kids like a trampoline park, movie theater, zip line, mini waterpark, etc. However if you’re looking for a resort with a beach that has blue water this one is not it. The beach and ocean was filled with seaweed everyday. The restaurant choices was limited. The buffet was only open for breakfast and lunch. And for dinner it was only three restaurants to choose from. Other than that, the resort was nice with friendly staff.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mathew

Stayed 4 nights in Apr 2025

2/10 Terrible

Jhosye

Travelled with family and small children
Disliked: Staff & service
I DO NOT recommend staying at this resort. I traveled with my family and chose this resort because it had some decent reviews but mainly due to how close it was to an event I attended. I have been to Cancun multiple times and I have stayed at different all inclusive resorts BUT this one is by far the WORST. The swimming pools are dirty and the water is very cloudy. Customer service at the front desk is just horrible. If you are calling from your room, be ready to wait for a long time because they almost NEVER answer when you call them. Their food is not great either. I would probably rate their restaurant a 3/10. Their food options are very limited. The buffet always serves the same meals every day and they don’t really add or switch their food options. Cancun is a beautiful place to visit and there are a lot of good resorts but this one is not one of them. I would NOT recommend staying at this resort and I will certainly not be coming to this resort ever again.
Stayed 6 nights in Apr 2025

8/10 Good

Nikenya, Henderson

Stayed 3 nights in Apr 2025

6/10 Okay

james

Travelled with family, Travelled with group
Liked: Cleanliness
This was our second time going for spring break with 2 other families. We went back because it was a good resort for families and had a lot of things for our kids to do. Everything was going great until our last 2 days. We found out they had a large group coming in that rented out the entire place. It became obvious that we were no longer a priority and all effort went into the staff planning for the arriving guests. There was no longer a buffet breakfast and they set up a tiny breakfast at a restaurant with very limited options. They took away the grab and go food near the kids area and instead used that area to store grab bags for the incoming guests before they arrived. Dinner became limited to 2 restaurants and they had limited choices of what “they had left.” I understand planning for a large event takes a lot of effort but abandoning your current guests paying full price is not the way to handle it.
Stayed 6 nights in Apr 2025

10/10 Excellent

Hugh

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Travis John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2025

10/10 Excellent

Madeline Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 4 nights in Apr 2025

10/10 Excellent

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2025

8/10 Good

Leanne

Travelled with family and small children
Liked: Staff & service, amenities
This is a great property for young families. They have a small waterpark and a trampoline area, along with a movie theater and more. The young ones who were with us loved it. The pool area is fantastic as well. There are some downsides to this resort. The seaweed was bad, and the attempt to clean it was manual rather than using tractors like other resorts. The furniture needs maintenance. The beach chairs are falling apart, and the lobby furniture is dirty and in need of cleaning. It could be an amazing resort if they just put the effort into the cleaning and replacing of broken furniture.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristin

Travelled with family and small children, Travelled with partner
Liked: Amenities
Outstanding resort and staff!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Carlos, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, i traveled with 2 kids and they had the time of their life, kudos to the staff
Stayed 3 nights in Apr 2025

8/10 Good

BAT-ERDENE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was noce
Stayed 6 nights in Feb 2025

10/10 Excellent

Christopher Lee

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time at this resort! We would definitely recommend and revisit!
Stayed 10 nights in Feb 2025

4/10 Poor

Yuriy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
PROS: quiet beach with seaweeds cleaned often, good service all around, good restaurants and food (ironically, Mexican was my least favorite. It never tasted fresh and was mostly bland. Ruperto at the tea house was amazing. Best service in the whole place, very friendly. I saw a family getting ready to leave one of the tables and Ruperto quickly came out from behind the counter to help them clean up and said goodbye to the kids. The bad: once you get off the main road you drive another mile or so on a VERY bumpy road, the driver went under 5mph at times. I didn't see this anywhere on the resort's website but they're supposed to be "green" so no A/C in some restaurants Events didn't match the calendar. Employees in charge of zip line and the video game room were never there or were up to 30-45 min late. Constant repairs all around during our stay. Two of the evenings there was jack hammering near the pools. Tennis & basketball were closed for resurfacing. The ugly: the last 2-3 days of our stay, the buffet and some restaurants closed without notice because after our stay, the resort was booked by a group of 700 guests who had their own catering company. So it was inconvenient for the resort to keep fresh food available for us regular guests and they just served us leftovers. ALSO, we stayed with 4 other families and a week after we came home, most of the kids from the families had rashes on hands and feet along with fever. Won't be coming back. Not for the price we paid.
Stayed 9 nights in Mar 2025

2/10 Terrible

Harleen Kaur

Travelled with partner
Disliked: Staff & service
We stayed from Feb 4–8 to celebrate our first anniversary. The resort itself is lovely, but the experience was ruined by front desk manager Saul, who is nothing short of a scammer. At check-in, he told us we had to pay an environmental tax of $4/night. We were staying 4 nights, so that’s $16, but he casually asked for $20. We trusted him, paid it, and didn’t think twice—until we realized later he charged us for 5 nights. He gave no receipt, and the form we signed didn’t mention the amount. When we questioned it, he became evasive and eventually offered the money back, claiming it was someone else’s “tip.” I later confirmed our booking only required $10 in taxes—he pocketed the rest. Worse, I have a lizard phobia and had one in the bathroom. We called 3 times over 30 minutes—no one came until the lizard was gone. Later, it reappeared and we called again 3 more times. Saul ignored the calls. I went to the front desk and confronted him—he lied, saying the phone didn’t ring, until we proved otherwise. Then, he accused me of faking it to get a better room. Another night manager (name starts with M) was equally rude and unhelpful. Staff like David and a sweet housekeeping lady were great—but management? Dishonest, disrespectful, and not to be trusted. We left disappointed and cheated.

10/10 Excellent

Lindsay Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing small, safe resort for families.
Stayed 7 nights in Mar 2025