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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Ruby Suite | View from room
4 outdoor pools, free pool cabanas, pool loungers
Breakfast, lunch, dinner served; international cuisine
Amber Room

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Spa pool
  • Parking included

Explore the area

View map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Standard with Sea View

  • Sea view
  • 43 sq m
  • Sleeps 3

View all photos for Double Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 43 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 50 sq m
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • 54 sq m
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • 56 sq m
  • Sleeps 2

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(133 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.2 out of 10
Wonderful
(41 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.4 out of 10
Very good
(179 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

7.8 out of 10
Good
(63 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(22 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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Aerial view
Dreams Puerto Morelos Resort & Spa - All Inclusive
  • Pool
  • Spa pool
  • Breakfast included
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3.8 out of 5, Good, 1,338 reviews
The price is NZ$572
includes taxes & fees
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Dreams Puerto Morelos Resort & Spa - All Inclusive

About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.5 mi (28.1 km) from Delfines Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Moon Palace Golf Club - 16 min drive - 16.2 km
  • Ojo de Agua Beach - 17 min drive - 13.3 km
  • Puerto Morelos Town Square - 17 min drive - 13.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬6 min drive
  • Lobby Bar
  • ‪Mojito Bar - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.95 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1104 out of 2177 reviews
Rating 8 - Good. 519 out of 2177 reviews
Rating 6 - Okay. 261 out of 2177 reviews
Rating 4 - Poor. 140 out of 2177 reviews
Rating 2 - Terrible. 153 out of 2177 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was beautiful (and spotless), the amenities were excellent, and every member of the staff was fantastic. We would especially like to recognize our two concierges, Rafael and Estefania, who were among the most welcoming and gracious hosts we have encountered. They were attentive, genuinely thoughtful, and wonderfully personable. The food was amazing ( Our favourite restaurant experience at the resort was Galerie de la Sens!) But every restaurant was great.
Sunset at Sensira Resort pool ( and ocean)
Just another day in paradise
Stayed 7 nights in Dec 2025

6/10 Okay

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a good time but I probably wouldn't stay here again. Food options are limited. Everything there was fine but I didn't leave feeling like I would want to come here again.
Stayed 8 nights in Dec 2025

8/10 Good

Jiehua

ok
Stayed 3 nights in Nov 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very clean and comfortable, staff was friendly. Everything was very kid-friendly. We enjoyed that this is a smaller resort and it didn’t take long to get around. Lots of activities for the kids!
Stayed 4 nights in Dec 2025

2/10 Terrible

Hani

Stayed 6 nights in Dec 2025

10/10 Excellent

Tami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff amazing and clean
Stayed 8 nights in Dec 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 5 nights in Dec 2025

10/10 Excellent

AMITA

Stayed 1 night in Dec 2025

8/10 Good

Jose

Room was great. Breakfast / Lunch foods were very aveg
Stayed 2 nights in Dec 2025

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional concierge service for staying in Ruby suite
Stayed 4 nights in Dec 2025

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was good! Lots of activities that the kids loved. Staff was friendly although seemed to be a bit short staffed, we often had to wait for staff to sign out games or activities for the kids to use. The A La carte restaurants were decent but we were disappointed in the breakfast and lunch options. These were limited and the buffet options never changed. The rooms were very nice and the bunk beds were a hit with the kids!
Stayed 7 nights in Dec 2025

4/10 Poor

Sherry

Travelled with group
Liked: Cleanliness, staff & service
When I finally got to move to a quieter room, then I was able to enjoy my stay. The restaurants weren't that great! Very noisy with lots of kids, food not so good.
Stayed 5 nights in Nov 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice, but it was too cold.. all staff was amazing.
Stayed 5 nights in Dec 2025

10/10 Excellent

ARTEM

Stayed 11 nights in Dec 2025

10/10 Excellent

Stefanie, Waterloo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Young kid friendly! Best beds & pillows! Easy to get around smaller resort! Different pools! Great Food!
Stayed 7 nights in Dec 2025

10/10 Excellent

Alicia

Stayed 5 nights in Dec 2025

2/10 Terrible

Elena

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book! This will ruin your vacation. The beach is unacceptable. They have a net out in the sea that is supposed to keep away sargassum, but the net needs to be cleaned. Apparently, it’s never been cleaned so the water between the net and the beach is all boiling seaweed and trash. The amount of seaweed is unbelievable, you can’t even go in the water cause it could be dangerous. And I’m sure that if the water was tested it would not be allowed to swim in. Because of that the beach is all covered in seaweed. They will tell you that it’s nature, but believe me it’s not. We were there in low to no sargassum season and the hotel 5 minutes from there had no seaweed. This particular hotel and the one next door have that issue because of the net in the sea and lack of cleaning. In order to maintain that beach it needs to be cleaned throughout the day. There were rotten coconuts and plastic cups all over the beach. Another issue was the pool, it was ice cold. Not acceptable for leisure pool in a 5 star hotel especially since the beach is not usable. There were several safety issues:the door in kids club is old and all broken that you can hardly open it (in case of emergency not possible to open), the freshness of the food in the buffet was questionable (it looked bad), hotel lacks maintenance . I asked other hotel guests(stayed there 7+ days) about these issues and they all confirmed that these issues are ongoing and there was no day it would be different
The water is boiling seaweed and trash. You can even see that the water behind the net is cleaner
The water is brown and unsafe to go in
Stayed 5 nights in Nov 2025

8/10 Good

Arah Mae Mangubat

Stayed 4 nights in Nov 2025

10/10 Excellent

Queena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the spa! We got couple massages and the staff was great. Before booking please know this is a kid friendly resort, if you are looking for quietness please note they make it really enjoyable for the kids so there will be kids. They do have an adult area.
Stayed 4 nights in Dec 2025

6/10 Okay

Dmitriy A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived after the first day I would have probably left a 5 star review. Hotel and room were clean so I have to give credit there. Where they come up short is the buffet has no variety. We were there for 7 days and it never changed. The only 2 good spots for food were the italian and the steakhouse. Mexican restaurant was average. Minibar fridge got restocked 1 time all week even though i requested it 3-4 times. Pool service was below average. They didnt have enough people working. The guys that were there worked hard. Not enough pools for how many rooms the hotel has. It was between 40-50% capacity and all the lounges were taken by 10am. I had a manager come out and tell me i cant have the umbrella open because it was too windy and that if i had it open it would become my liability if it fell over. That would have been reasonable except for there was maybe 5mph breeze. Also no more than 15 minute later most umbrellas were opened by employees. The wind was same all day, just a power trip by manager. Overall its a decent hotel but they dont treat you very well. I tipped decently so that shouldnt have been an issue.
Stayed 7 nights in Nov 2025

10/10 Excellent

Xiaoyi

Stayed 3 nights in Nov 2025

8/10 Good

Viviana

Travelled with family and small children
Liked: Cleanliness
Room not spotless. But decent clean. It clearly needs a bit of maintenance you can see the walls chipped and the bed sheets look a bit old and overused.
I really had high expectations of this relatively new hotel. But it looks older, amenities looked not well maintained. The kids club has a humidity smell and its dark and again.. it needs taken care off and to be cleaned.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was amazing (Ruby Suite) - roomy, incredible views, clean, and comfy. The whole resort was clean, inviting, and lovely. Spa was excellent (though sauna wasn't working while we were there) - enjoyed an amazing massage, hot tubs, pool, steam room, tea, snacks. Was able to get a beach cabana daily (have to get out there early to claim yours) and thoroughly enjoyed the adults only pool and hot tub directly adjacent to the beach. Staff were very attentive. Sargassum was an issue, so didn't spend much time in the ocean, but that's no fault of the resort. The only thing I'd say was marginal was the food, but it was still good. We ate at the buffet most meals and there was considerable variety and always fresh options.
Stayed 11 nights in Nov 2025

10/10 Excellent

Kiran Jyot

Amazing room was lovely satisfied extremely 5 star
Stayed 3 nights in Dec 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food left a lot to be desired. It was often cold by the time you sat down. Lots of vegetables, not a lot of prepared dishes. Other resorts I've been to just had better food overall. Breakfast was decent. Every cappuccino I had, like 2 every day, were different, some great, some terrible, they ran out of milk and made it with soy milk once. The steakhouse was delicious. The other 2 restaurants were ok, just strange ingredients, like pomegranate on a Chile relleno, not bad but very different. Beach grill was ok, but crowded sometimes. The hotel itself is very nice. Very big and grand, others I have stayed at were more fun to walk around with narrow pathways, trees etc., just depends on what you prefer. The beach is covered in seaweed. They did try to clean it, but it was apparent the company that did it didn't work on the weekend, and it got real bad for a couple days. Other places i have stayed, even though they may have had rockier beaches with less sand, had clear water that is much more fun to play in, finding crabs, fish, eels, etc. No snorkeling here. Just dark seaweed water. Definitely had a great time, the staff was very nice, and it was a pretty good deal for what we got. Just don't expect the best food or the cleanest beach. The bar upstairs was cool and we got to watch the chiefs game, with pretty good nachos and wings. Kids loved the zipline and bounce area. They never opened the climbing wall when we were there, which was a bummer.
Stayed 7 nights in Nov 2025