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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Bar (on property)
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Mini-golf
Ruby Suite | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • Spa

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(116 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.4 out of 10
Very good
(150 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

8.0 out of 10
Very good
(52 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

Similar properties

Aerial view

Hyatt Ziva Riviera Maya - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, (1246)
The price is NZ$600
for 1 room
includes taxes & fees
4 Jul - 5 Jul
Hyatt Ziva Riviera Maya - All Inclusive

About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.5 mi (28.1 km) from Delfines Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Petempich Bay - 7 min drive - 2.8 km
  • Puerto Morelos Beach - 14 min drive - 6.4 km
  • Ojo de Agua Beach - 17 min drive - 9.2 km
  • Puerto Morelos Town Square - 17 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Luxury hotel on the beach, with 4 outdoor pools
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.59 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1059 out of 1958 reviews
Rating 8 - Good. 453 out of 1958 reviews
Rating 6 - Okay. 202 out of 1958 reviews
Rating 4 - Poor. 118 out of 1958 reviews
Rating 2 - Terrible. 126 out of 1958 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adi

Travelled with family
Liked: Amenities
Went with my daughter who loved the kids activities. Gustavo and Daniel were great. The only down side is I found the beach small and not great.
Stayed 4 nights in Mar 2025

8/10 Good

Breonna

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a fun time, they followed food safety protocols. Seen them taking temps, checking sani levels, changing buffet utensils. The pools were gross, just foggy and full of sand and sunscreen. The clean pool was FREEZING.
Stayed 6 nights in Mar 2025

10/10 Excellent

STEVEN, SAN MATEO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Daniel Shui-Puei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros; Resort was very clean. Lots of things for children to do. Staff was nice and friendly. Cons: Fridge in the room is not cold. They do stock the fridge, but who wants to drink a warm pop or beer? Only 4 restaruants (1 is already the buffet). Buffet hours, nothing available outside those hours at the buffet. You'll need to go to the snack place or "Tea shop". Adventure club....had a stink to it, my daughter would not go in. Basketball/Tennis courts seem to be under construction (only one net at one court and it was half broken). Overall, we enjoyed our stay, since we only had to use the pool area. Once we were told that the wait for a table at one of the restaurants was an hour, we went to the buffet.
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrea

Stayed 5 nights in Mar 2025

8/10 Good

Joel Ezra

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Antoine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I love it, my son love it too
Stayed 3 nights in Mar 2025

8/10 Good

Mitchel Brady

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roads To Hotel - There was a lot of pot holes in the road coming to the resort. View From Hotel - The views in the hotel and around to the surrounding ocean and beach were beautiful. This is very much dependent on your room location. We were on the bridge overlooking the kids pool and the pool bar. Cleanliness And Service - The staff was very friendly and whenever I put anything down it was gone pretty quickly. Air-conditioning - I believe this was location driven but this was the worst experience of the whole trip. The AC was managed by the hotel and set at 21C; which it never reached. The hotel was informed and they sent a service worker (no English) to unlock the AC and it was set at 19.5C which it never reached. The hotel was informed again and they sent the same guy. The temperature was set to 10C and the guy pointed like that was somehow going to fix the issue. While sleeping we maxed out at 24.5C and minimum was 21.5C. Food (Restaurants) - we only checked out the Italian and the Steak House. Italian seemed to be good and the pasta and tenderloin were done well. The steak house was also a good experience with the exception of the seasoning on the steak. Best steak in the restaurant was the fillet mignon. All other steaks would benefit from seasoning (t-bone, new york, ribeye). Food (buffet) - there was always a lot of selection and the food was what you would expect at a buffet; mediocre to good. Pools - Well taken care of and the kids pool was great.
Stayed 7 nights in Mar 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the staff went above and beyond to make us feel welcome. The customer service was truly top-notch—everyone was friendly, attentive, and always ready to help. The resort offered a variety of food options, and every meal we had was delicious. The drinks were also fantastic, with a great selection at the bars. Our room was beautiful, clean, and a nice bonus was the mini fridge being restocked daily with water, sodas, and beers. We traveled with our 7-year-old daughter, and she had the time of her life! The zip lining, trampoline area, water slides, and endless ice cream kept her entertained the entire trip. Plus, you can’t beat how close the beach is—so convenient to access. The only downside was that the beds were quite hard and uncomfortable, which made it a little difficult to sleep. However, everything else was so wonderful that it didn’t take away from our overall experience.
Stayed 3 nights in Mar 2025

8/10 Good

Michael

Stayed 2 nights in Feb 2025

10/10 Excellent

Vyacheslav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife, one year old son, and I had a great time!!! Rooms and Resort was very clean! Food was delicious!!! The coffee shop was great! They actually had amazing flavorful ice cream, not just your average vanilla or chocolate. The service was phenomenal! I asked for help at a totally random time at night because my son was nauseous from the flight into cancun so he threw up at the airport and at the resort on our bed, and staff were at my door within 3 minutes to help clean and change all the linens and mop the floor. It seemed to be the norm when I asked for assistance with anything, they were very prompt! Special thanks to Head Waiter Abraham and also Front Desk Agent Christian who were just super polite, kind, they befriended us and always spotted us in a crowd, remembered our names and just helped make the experience very swell for us! Thank you Sensira for a very delightful vacation week!
Stayed 7 nights in Mar 2025

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent experience with great staff and delicious food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Michael, WINNIPEG

Travelled with family and small children
Too many kids and not a lot of kid activities run by staff.
Stayed 7 nights in Feb 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Jeff

Liked: Staff & service
I would like more food options, and better food.
Stayed 7 nights in Feb 2025

10/10 Excellent

Ismenia Alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Sensira! It has great food options, lots of entertainment for children of all ages and the customer service was top tier. We were able to get a reservation for Rodeo and really enjoyed our meal there. I would say the downside which is common with a lot of resorts is that it’s difficult to secure reservations at the different restaurants (we only tried 1). I definitely recommend this resort to anyone traveling with children! I will definitely be returning in the future!
Stayed 3 nights in Mar 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We just got back home yesterday and wish we had a few more days to enjoy more of the resort. By far one of the best I've stayed at in Mexico. There's so much to do for kids and teenagers. The food was pretty good as well especially the Italian and steakhouse restaurants.
Stayed 4 nights in Mar 2025

4/10 Poor

Anna

Travelled with family and small children
Liked: Cleanliness, amenities
We’ve been to many resorts in Riviera Maya and this was the poorest run. The food was subpar and there weren’t many options at the buffet. Resort was clearly understaffed. There aren’t enough beach and pool chairs. If you aren’t an early riser then you will never get a chair. Staff around pool does a horrible job around the pool cleaning up towels to free up room for new people coming in. Kids activities and options were great. Tennis court and basketball court were both closed during our stay.
Stayed 7 nights in Mar 2025

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Issues with pool and beach chairs. Not as many options at the dinner buffet as compared to other resorts
Stayed 7 nights in Mar 2025

6/10 Okay

Octavia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice. Enjoyed the activities for the kids. Unfortunately the dining options can improve But overall it was a good stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yannick, Holt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how kid friendly and family oriented everything was, including multiple pool locations and kid events for all ages.
Stayed 4 nights in Feb 2025