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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free pool cabanas, pool loungers
Amber Room
Ruby Suite | View from room
4 outdoor pools, free pool cabanas, pool loungers
Breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Spa pool
  • Parking included

Explore the area

View map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪15 min drive‬
  • Place, Puerto Morelos Town Square
    ‪20 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 43 sq m
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • 50 sq m
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Superior with Sea View

  • Sea view
  • 54 sq m
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillow-top beds, free minibar, in-room safe

Room Premium with Sea View

  • Sea view
  • 56 sq m
  • Sleeps 2

View all photos for Agatha King

Agatha King

Agatha King

8.6 out of 10
Excellent
(143 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.2 out of 10
Wonderful
(41 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.4 out of 10
Very good
(183 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

7.8 out of 10
Good
(67 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • Partial ocean view
  • 75 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Single Bunk Bed

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

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About the area

Puerto Morelos

With a stay at Sensira Resort & Spa Riviera Maya – All Inclusive in Puerto Morelos, you'll be within a 15-minute drive of Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 8.5 mi (13.7 km) from Moon Palace Golf Club and 17.5 mi (28.1 km) from Delfines Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Puerto Morelos Beach - 15 min drive - 10.8 km
  • Moon Palace Golf Club - 16 min drive - 16.2 km
  • Ojo de Agua Beach - 19 min drive - 14.4 km
  • Puerto Morelos Town Square - 20 min drive - 14.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • ‪Siena Restaurant - ‬7 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • Lobby Bar
  • ‪Restaurante Zócalo - ‬7 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 359 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
For lunch or dinner, stop by La Pergola, a restaurant that specializes in international cuisine. You can also grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 6771 square feet (629 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (6,771 square foot of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.03 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1115 out of 2254 reviews
Rating 8 - Good. 534 out of 2254 reviews
Rating 6 - Okay. 284 out of 2254 reviews
Rating 4 - Poor. 157 out of 2254 reviews
Rating 2 - Terrible. 164 out of 2254 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Maria

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We came back with lice. One staff at one of restaurant was judging us AND made a comment about the amount of plates we ordered.
Stayed 2 nights in Oct 2025

8/10 Good

Kinzie

Travelled with family
Liked: Cleanliness, property conditions & facilities
The resort itself was very clean. I was disappointed in the lack of entertainment for the kids during the day/ pool area. I think this is a fantastic resort for 8 and under. Also, the swim up pool was not open during out stay and that was disappointing, they seemed understaffed.
Stayed 7 nights in Jan 2026

10/10 Excellent

Luke

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 7 nights in Jan 2026

2/10 Terrible

Ridhi

Travelled with partner
Horrible experience. We were not advised in advance about the restaurant closure due to a large group booking. As a result, we were limited to only one restaurant with very few menu options for the entire stay, which was extremely inconvenient. We also requested housekeeping and extra towels due to a leak in the bathroom. Unfortunately, we had to call and follow up multiple times before anything was done, which was very disappointing. Most concerning of all, because of the bathroom leak, I slipped and fell. This is a serious safety issue and should never happen to guests. Overall, the customer service was awful and the situation reflects poor management. I would not recommend this hotel.
Stayed 4 nights in Jan 2026

8/10 Good

Sheree

Travelled with family
Liked: Cleanliness, staff & service, amenities
The amenities and activities for the kids were amazing. Highly recommend for families
Stayed 5 nights in Dec 2025

6/10 Okay

MI YOUNG

Stayed 4 nights in Jan 2026

2/10 Terrible

Ling

Travelled with family
Disliked: Amenities
Just finished a stay at Sensira Resort (Jan 14–23, 2026) and it was a huge disappointment. We came as a family of eight to celebrate my sister’s 70th birthday — planned six months ahead — and the resort completely failed us. Starting Jan 22, they suddenly closed the buffet, snack bar, tea house, steak house, Mexican restaurant, AND the French restaurant was already closed since we arrived. Only one restaurant left for everyone. Then on Jan 23, one of the pools was closed too. No warning. No communication. Not five‑star service by any stretch. Our celebration was ruined, and we’ve requested a refund because we won’t be returning but have yet to hear from them.
Stayed 9 nights in Jan 2026

6/10 Okay

Orlando, Calgary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's a good resort overall, mainly for families. Advantages: the staff is the best, good and spacious rooms, good recreation and entertainment (though there isn't a show every night). Great pools. Buffet restaurant serving all three meals, good food selection. Three restaurants open in the evenings, although not every evening. Disadvantages: the beach isn't great, it's small and has little sand. The access road to the hotel is narrow. Rating: The main reason for the 3-star rating is the lack of services on the last day of our stay. It wasn't clear why, as the reception told us the buffet restaurant was under maintenance, while other service points told us the entire hotel had been booked by a Jewish community. The truth is that all the restaurants and snack services were out of service, and a very large group of Jewish people did arrive. The only food available during the last day of our stay (January 22, 2026) was a very poor and limited buffet, improvised in what had been the Italian restaurant. It's not fair that the other guests were limited in their access to various hotel services for whatever reason.
Stayed 6 nights in Jan 2026

6/10 Okay

Corrado

Travelled with family and small children
Liked: Cleanliness, amenities
Provide wash cloths daily. This was a lacking service.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ricardo, Puslinch

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food, room and amenities were excellent !
Stayed 7 nights in Jan 2026

2/10 Terrible

Tapankumar Kishorbhai

I stayed here with my wife and our two kids (5 years old and 1 year old). Check-in was smooth and the staff were friendly, but we were not given proper information about the resort, restaurants, or how reservations work. We were told the steakhouse required reservations, but we were never informed that reservations could be made a day in advance. By the time we tried to book (even at 9 a.m.), we were told it was fully booked until the next day and then we were told it would be closing starting the following day. We were also not informed that most of the restaurants would be closing after just a few days of our stay, which felt like a cost-saving decision by management. The Mexican restaurant was only open for three days and then closed. The buffet was disappointing — very limited variety and the same menu every single day. There were very few vegetarian options. Even basic Mexican food was not good. At the snack bars, tortilla chips were available but not fresh or crunchy, and guacamole always ran out with no refill. On top of that, there were flies around the food, which was very unpleasant and concerning. When we approached management about vegetarian options, they did offer that the chef could prepare vegetarian food of our choice, which was nice and appreciated. However, this was only offered after we complained, and not communicated proactively. The rooms were big and clean, and there are p
Stayed 6 nights in Jan 2026

8/10 Good

Rebecca

Stayed 10 nights in Jan 2026

4/10 Poor

Alana

Stayed 4 nights in Jan 2026

4/10 Poor

Jinsun, Port moody

Travelled with family, Travelled with group
Disliked: Cleanliness
There was only one staff member at the front desk, which resulted in extremely long wait times for both check-in and check-out. The shower drain had an unpleasant sewage smell. Although the staff asked politely if we needed anything, there was no follow-up action after we responded. From the third day of breakfast, olive oil was no longer available. When I asked for it, I was told that olive oil was not part of the breakfast offering, which was surprising since several types of olive oil had been available during the previous two days. During dinner, my plates were cleared without notice even though I had not finished eating. The ocean color was beautiful and the atmosphere was nice, but overall, the service lacked attention to detail.
The human figure mural in front of the room door was unsettling and felt scary both during the day and at night.
It looks very realistic, which made it even more frightening at night. I believe the mural should be removed.
Stayed 4 nights in Jan 2026

2/10 Terrible

Zarit

Travelled with family and small children
This hotel was a complete disappointment from start to finish. Everything felt neglected, disorganized, and poorly managed. There was zero communication between staff, and even worse, no honest communication with guests. Every day felt like we were finding things out after the fact—if at all. The biggest issue was a large private party that arrived and completely took over the resort. Restaurants, buffets, and even bar access were shut down or blocked off without warning. We were left scrambling to figure out where to eat and drink, and at times had to leave the resort just to get food. That is unacceptable for a place that markets itself as an all-inclusive vacation destination. What’s the point of a vacation if you can’t relax, can’t eat, and are constantly worried about basic amenities being unavailable? Guests who paid full price were clearly not a priority. The lack of transparency and consideration was frustrating and infuriating. This was not a relaxing getaway—it was stressful, inconvenient, and misleading. I would not recommend this hotel to anyone and regret choosing to stay here.
Stayed 4 nights in Jan 2026

2/10 Terrible

Fuong-Sueng

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This resort seems to be the location of an annual holidays hosted by KMR for a specific group which books out the entire resort. Unfortunately, our stay overlapped with the beginning of this. The resort starts shutting down amenities a week ahead,namely à la carte restaurants. As guests start checking out and no new guests check in to make space for the group vacation attendees, there is a marked change. The staff seem miserable a few days before. Guests are corralled into a small dining area and served a very limited menu. Entertainment starts falling off. We considered leaving early. On top of all that concierge wouldn’t give us a clear answer. We asked when the French restaurant would open and was told it’s closed for the next few days and to check again. We tried booking the steakhouse and was told it was closed but they couldn’t tell us when it would reopen and to check again. The resort knew full well the restaurants would not be open. On the day of our departure, which coincided with the start of the official start of the kosher vacation, elevators started being taken out of service, music isn’t Latin anymore and was changed. Breakfast and lunch were significantly reduced menus. I paid to use the amenities was provided a significantly reduced experience. This is a one and done for us and will not return. Advice to any potential guest, research when the KMR vacations are and avoid this resort leading up to it.
Stayed 10 nights in Jan 2026

8/10 Good

Jagdeep

Stayed 10 nights in Dec 2025

6/10 Okay

Richard Lee

Travelled with family
Room was ok. Food not so great. Butler service tried their best but staff overall was spotty.
Stayed 7 nights in Dec 2025

4/10 Poor

Angeliki, Montreal

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff did their best. No restaurants open. Very very limited buffet food. No information provided. Second floor was so noisy evenings and night. Avoid staying there. Would never return to this resort. Staff friendliness and helpfulness varied from great to awful.
Stayed 4 nights in Jan 2026

8/10 Good

Eugene

Liked: Cleanliness
Clean rooms, helpful staff, Beautiful ocean views from the deck. Beach was a disappointment, very muddy and lots of seaweed
Stayed 7 nights in Jan 2026

6/10 Okay

Michel

Stayed 10 nights in Jan 2026

8/10 Good

Jesse

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great for kids and families! check in seemed unusually long (probably needs a process update).
Stayed 7 nights in Jan 2026

8/10 Good

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed at Sensira for 7 nights. Our party consisted of 5 adults and 4 young children. The kids certainly had a lot to do! They bounced on the trampolines daily, watched a couple movies in the theatre, went down the waterslides, rode the mechanical bull, played in the sand on the beach, spent time in the two kids clubs, played mini golf, enjoyed their "special kids drinks" etc.! Our kids were all too short for the zip line, but we saw many kids go on it every day. The rooms were excellent. Spacious and kept clean daily. We had a beautiful view from our balcony of half resort and half ocean. Also, we had three rooms booked for our party and upon booking we asked to be close together. The resort fulfilled that request which was appreciated. The nightly shows at the resort are at 9pm. We didn't bother adjusting our kids to the new time zone and it worked out well so that they could see all the shows. The nightly shows are FANTASTIC! Shout out to Sammy who was our favourite Zumba instructor, and to Samantha who works in many different departments at the resort! She is a lovely girl who we saw running the mechanical bull, MC'ing the nightly shows, organizing poolside activities, etc. Food was great overall. The Mexican restaurant was pretty terrible though - ironically. Would recommend this resort to families with young children.
Stayed 7 nights in Jan 2026

10/10 Excellent

Xavier

Stayed 6 nights in Jan 2026

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was very nice, clean and staff was very nice. However, we were under the impression from the advertising that there was an adult inclusive area at this hotel. The adult only restaurant was closed for the entire two weeks that we stayed here. This hotel caters to families, which is lovely but it is not the place to stay if you are looking for a quiet place.
Stayed 14 nights in Jan 2026