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Ventus Ha at Marina El Cid Spa & Beach Resort

4.0 star property

Photo gallery for Ventus Ha at Marina El Cid Spa & Beach Resort

Beach
Lobby
Poolside bar
2 outdoor pools
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air-conditioning

Explore the area

View map
Boulevard El Cid, Unidad 10, Puerto Morelos, QROO, 77580
  • Place, Puerto Morelos Town Square
    ‪5 min drive‬
  • Place, Ojo de Agua Beach
    ‪5 min drive‬
  • Place, Puerto Morelos Artists’ Cooperative
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(83 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Suite Platinum

Junior Suite Platinum

Junior Suite Platinum

8.0 out of 10
Very good
(11 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room Platinum

Premium bedding, free minibar, in-room safe, iron/ironing board

Family Room Platinum

9.0 out of 10
Wonderful
(2 reviews)
  • 53 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Family Room

Premium bedding, free minibar, in-room safe, iron/ironing board

Family Room

9.2 out of 10
Wonderful
(32 reviews)
  • 53 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

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About the area

Puerto Morelos

With a stay at Ventus Ha at Marina El Cid Spa & Beach Resort in Puerto Morelos, you'll be within a 5-minute drive of Puerto Morelos Town Square and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 13.2 mi (21.2 km) from Moon Palace Golf Club and 13.4 mi (21.6 km) from Maroma Beach.

What's nearby

  • Arrecife de Puerto Morelos National Park - 3 min drive - 1.5 km
  • Puerto Morelos Town Square - 5 min drive - 2.2 km
  • Ojo de Agua Beach - 5 min drive - 2.2 km
  • Puerto Morelos Artists’ Cooperative - 5 min drive - 2.2 km
  • San Jose Catholic Parish - 5 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Ile De France - ‬1 min walk
  • ‪La Alhambra - ‬3 min walk
  • ‪A'akat - ‬2 min walk
  • ‪Zan-Za Bar - ‬1 min walk
  • ‪Aromas - ‬1 min walk

About this property

Ventus Ha at Marina El Cid Spa & Beach Resort

All-inclusive hotel with 2 restaurants and 2 outdoor pools
Ventus Ha at Marina El Cid Spa & Beach Resort offers 150 air-conditioned accommodations with free minibar items and minibars. Beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, El Cocay Spa. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Make yourself at home in one of the 150 air-conditioned rooms featuring free minibar items and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a sauna. Additional features at this hotel include concierge services, a hair salon, and wedding services.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Ventus Ha at Marina El Cid Spa & Beach Resort has 2 restaurants on site.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Hot tub
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 6 per accommodation, per night
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room safe
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0123011f5cb35

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Ventus Ha at Marina El Cid
Ventus Ha At Marina Cid Spa &
Ventus Ha at Marina El Cid Spa & Beach Resort Hotel
Ventus Ha at Marina El Cid Spa Beach Resort All Inclusive
Ventus Ha at Marina El Cid Spa & Beach Resort Puerto Morelos

Ventus Ha at Marina El Cid Spa & Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 721 out of 1117 reviews
Rating 8 - Good. 235 out of 1117 reviews
Rating 6 - Okay. 93 out of 1117 reviews
Rating 4 - Poor. 35 out of 1117 reviews
Rating 2 - Terrible. 33 out of 1117 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Najette, Durham

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I visited in Cancun and its area. Sewage smell in hotel and room. Beach is full of seaweed (not the fault of the hotel but we were not alerted). Impossible to swim. There were so many bugs as the hotel is built on a swamp. We left after one night. The front office manager, Irving, was so rude and not helpful. Did not try to help us since we booked through Expedia. He said we could write a bad review if we wanted so here it is! Finally, we booked an Uber to change hotels and Marcos, the bellman yelled at our driver because he picked us in front of the hotel (it was raining so hard!!). They did not care. Do not refer to the pictures on the website. It is all a lie!
Stayed 3 nights in Sep 2025

6/10 Okay

Heriberto

Business traveller
Liked: Cleanliness, property conditions & facilities
Despite being asked about allergens, every time you walk into a restaurant by both the hostess and your server, I was served allergens at plated dinners on three of the seven nights I was at this resort. The food service manager did not take this problem seriously and it had to be elevated to the manager of platinum butler services. Getting dinner reservations in the first place, even in low season and with a Platinum club upgrade, was a tremendous hassle. We couldn't get into certain restaurants at all, and were offered dining times of 4:30, 5:00, and 9:30 at night. Every meal reservation was made in the name of one of the five clients I had brought on this trip, despite the fact that I paid for everything and communicated with my butler to make these reservations and the male client was never involved in any way. The grounds were immaculately maintained, the staff were kind, but these basic operational problems were shocking.
Stayed 4 nights in Sep 2025

10/10 Excellent

Thi Phuong Mai, Manor

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Aug 2025

10/10 Excellent

Edita, St. Louis Mo

Liked: Cleanliness, staff & service, amenities
This is a beautiful property. It is very well maintained and the property employees are super friendly! Food was very good at all the restaurants. There are coffee and doughnuts available to you every day. Everything is fresh and the displays are beautiful. When the beach gets cleaned up i will definitely be back again!
Mexican Independence Day
Stayed 8 nights in Sep 2025

10/10 Excellent

Adrian Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Couldnt top this resort even if they paid me
Stayed 5 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great Stay
Stayed 2 nights in Sep 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 6 nights in Jul 2025

4/10 Poor

Nhuan Phu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware! The app says i need to pay $62 CAD dollars at property, but they charge me $62 US dollars.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it, Amazing place to stay. ❤️❤️
Stayed 5 nights in Aug 2025

10/10 Excellent

Victor Rafael de Caso, Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, especially in new hotel section. Nice options of all inclusive, great service. Reservation for dinning must be performed every two days and only at front desk (outdated and inconvenient process) Beach cannot be used to swim (Sargassum). Other hotels have better beaches. Internet access is for one device per person (additional daily charges apply if you want to have internet in a different device) eg a computer, this is ridiculous.
Stayed 7 nights in Aug 2025

10/10 Excellent

Marie

Stayed 4 nights in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 6 nights in Aug 2025

10/10 Excellent

Anna Bozena

Liked: Cleanliness
Stayed 6 nights in Aug 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Oscar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of their propertiea are next to each other or across the street, which made it very convenient to visit each resort and enjoy all the restaurants, bars, and pools. The port is so close, a 5-10 minute walk, which made it easy to book a catamaran ride with snorkeling and interact with dolphins on the port.
Stayed 4 nights in Aug 2025

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort the staff was great the food and drinks were great overall 10/10
Stayed 7 nights in Aug 2025

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and food was 5 stars. Would definitely stay again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff very nice
Stayed 4 nights in Aug 2025

10/10 Excellent

Fermina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very accommodating and the whole place is very clean, with excellent service. I will definitely recommend them to others because I personally experienced their outstanding service. Thank you to Sir Ervin at the front desk for being so approachable. Keep up the good work, Sir. Outdoor pool , soooo clean, everything is so enjoyable, i love their food, the best restaurant, ile de france, kobo,mercado de dolores and alhambra. Ventus Ha at Marina El Cid Resort and Spa is highly recommended. The best experienced ever.
Stayed 3 nights in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Muni

Stayed 7 nights in Aug 2025

6/10 Okay

karla

Travelled with partner
Liked: Staff & service
I have stayed at this hotel before. This time I tried their newest hotel. The room was not as clean as for my previous stay. Found hair on floor and sink. Floor had some duty spots as well. The whole outside had a foul smell Used their gym, the first day couldn’t use the treadmill because it was not working, called for some assistance but no one never showed up.
Stayed 3 nights in Aug 2025

10/10 Excellent

Zeraey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me my wife and kids had a lots of fun. They already missed this place. We are at Dreams Safari resort right now for extended vacation, everything about this resort make us miss Ventus Ha resort already. I will definitely come back to Ventus next time.
Stayed 2 nights in Aug 2025

6/10 Okay

Mandip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we stayed at the property. Food was border line terrible, if the management really needs to focus on selling bottle of wine then it should be added to the cost. So staff and chef can focus on important stuff. The food being served in lunch and dinner is far from any authentic chef cooked meals. Property is very nice folks have to focus on food and restaurants.
Stayed 6 nights in May 2025