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Ventus Ha at Marina El Cid Spa & Beach Resort

4.0 star property

Photo gallery for Ventus Ha at Marina El Cid Spa & Beach Resort

Relax on the beach with sun loungers and umbrellas, steps from the ocean.
Relax and socialize in this serene outdoor space with a bar, seating area, and stunning views.
Experience the NaHa Speakeasy Sky Roof's stylish outdoor lounge area, featuring comfortable seating and lush greenery.
Relax in a serene space with a large bed, flat-screen TV, and comfortable seating area.
Relax with a drink at our outdoor bar, surrounded by lush greenery and comfortable seating.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Boulevard El Cid, Unidad 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪3 min drive‬
  • Ojo de Agua Beach
    ‪3 min drive‬
  • Puerto Morelos Beach
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Junior Suite Platinum

Relax in a spacious room with a large bed, flat-screen TV, and seating area, featuring a balcony with a hammock and city views.

Junior Suite Platinum

8.0 out of 10
Very good
(11 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Junior Room

Relax in a spacious room with a large bed, flat-screen TV, and desk area.

Junior Room

8.8 out of 10
Excellent
(75 reviews)
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Family Room Platinum

Relax in a serene space with a large bed, flat-screen TV, and comfortable seating area.

Family Room Platinum

9.0 out of 10
Wonderful
(2 reviews)
  • 53 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Family Room

Relax in a serene space with a large bed, flat-screen TV, and comfortable seating area.

Family Room

9.0 out of 10
Wonderful
(30 reviews)
  • 53 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

Similar properties

Relax on the ocean-facing lounge with comfortable sofas and a thatched-roof structure.

Hotel Marina El Cid Spa & Beach Resort All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, (2242)
The price is NZ$641
for 1 room
includes taxes & fees
19 Aug - 20 Aug
Hotel Marina El Cid Spa & Beach Resort All Inclusive

About the area

Puerto Morelos

With a stay at Ventus Ha at Marina El Cid Spa & Beach Resort in Puerto Morelos, you'll be within a 5-minute drive of Puerto Morelos Town Square and Arrecife de Puerto Morelos National Park. .This all-inclusive hotel is 13.2 mi (21.2 km) from Moon Palace Golf Club and 13.4 mi (21.6 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Town Square - 3 min drive - 2.9 km
  • Ojo de Agua Beach - 3 min drive - 2.9 km
  • Puerto Morelos Artists’ Cooperative - 3 min drive - 2.9 km
  • Puerto Morelos Beach - 8 min drive - 6.4 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 14 min drive - 7.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Ile de France - ‬1 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬4 min walk
  • ‪Trattoria D'Gulio - ‬1 min walk
  • ‪Zan-Za Bar - ‬1 min walk

About this property

Ventus Ha at Marina El Cid Spa & Beach Resort

All-inclusive hotel with 2 restaurants and 2 outdoor pools
Ventus Ha at Marina El Cid Spa & Beach Resort offers 150 air-conditioned accommodations with free minibar items and minibars. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, El Cocay Spa. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Make yourself at home in one of the 150 air-conditioned rooms featuring free minibar items and flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include complimentary bottled water and irons/ironing boards, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this hotel include concierge services, a hair salon, and wedding services.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
Ventus Ha at Marina El Cid Spa & Beach Resort has 2 restaurants on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Hot tub
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Direct access to a private beach

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 6 per accommodation, per night
  • Resort fee: USD 15 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room safe
  • Parking
  • Phone calls
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Ventus Ha at Marina El Cid
Ventus Ha At Marina Cid Spa &
Ventus Ha at Marina El Cid Spa & Beach Resort Hotel
Ventus Ha at Marina El Cid Spa Beach Resort All Inclusive
Ventus Ha at Marina El Cid Spa & Beach Resort Puerto Morelos

Ventus Ha at Marina El Cid Spa & Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1019 reviews
Rating 8 - Good. 220 out of 1019 reviews
Rating 6 - Okay. 83 out of 1019 reviews
Rating 4 - Poor. 31 out of 1019 reviews
Rating 2 - Terrible. 31 out of 1019 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monick Mae Saludes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful vacation here. We love to stay in our room because they have the comfiest bed and the room smells good.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience. Plenty of food and swimming options.
Stayed 3 nights in May 2025

8/10 Good

Randy James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff and service.
Stayed 9 nights in Apr 2025

10/10 Excellent

landon michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time to this property ,exceeded expectations the rooms were well above average, the grounds we beautiful day and night, many pool options could go quite or party or kids or adults only, food options were also plenty and again above average for an all inclusive resort.all the bars were good and consistent how ever Adrian at the waves bar was the best. If your on the fence about booking this resort it’s worth the price.
Stayed 7 nights in Apr 2025

10/10 Excellent

Yuri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 9 nights in Apr 2025

10/10 Excellent

Rafael, Pembroke Pines

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. We loved the hotel and we would like to go back next year. All the staff were amazing and very helpful. The only thing that I would have loved was to be able to go to the restaurants. We could only go one night to one of the restaurants because at the check in they told us that they had no availability. And the buffet restaurant wasn’t really our favorite…
Stayed 3 nights in May 2025

6/10 Okay

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property looks clean and safe. Couple things that I didn’t like is that all of the pools were cold, beech was rocky with a lot of see weeds. We paid for transportation to and from airport and driver wanted to pick us up 6hours before our flight saying he has other people to pick up from other resorts. So my advice would be go the Taxi route not this Expedia company.
Stayed 7 nights in Apr 2025

10/10 Excellent

ROGER CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good.
Stayed 5 nights in Apr 2025

10/10 Excellent

Craig

Stayed 7 nights in Apr 2025

10/10 Excellent

Judith Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning! Exceptional! A beautiful hotel with outstanding food, drinks and service. Rooms and grounds immaculate. Platinum service impeccable. Thanks to Edgar, Maju, and Hayleigh for welcoming us and being so helpful with resort information. Butlers Roger, Noah, and Luis made our stay delightful and made all our dinner reservations. Spent our days at the beach at El Cid, or the pools at the Ventus (so, so nice) and ended the day at the Ventus Ha rooftop bar (amazing!) Dinners each night were delicious at the Marina, Gulia, Kobe and Alcazar. I just cannot say enough about the amazing staff-everyone so friendly and kind. Only negative? The beach is not up to expectations but cannot blame hotel. We had such a relaxing and amazing time. Been to lots and lots and lots of hotels in Mexico over the last 20 years. I would rank the Ventus Ha #1 for customer service and their gorgeous hotel. Fabulous!
Stayed 4 nights in Apr 2025

8/10 Good

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were absolutely superb! We were a little disappointed that we could not use the beach due to all the seaweed washing in.
Stayed 9 nights in Apr 2025

10/10 Excellent

Blanca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and super nice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alexey, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this resort. Great resort, staying at Ventus Ha you can use 2 other hotels (Ventus and Marina). We payed for Platinum club, and it was great, you can use Platinum lounges (4 of them) with premium drinks, coffee, rest area, you will get personal buttler who will help with restaurant reservations and any other services you need, and some in room perks, we liked it. Food is great, so many options. Akaat restaurant is the best for breakfast, outside terrace is amazing, and ask server for Green juice (we loved it). It is very walkable, we never used carts. And service is amazing and fast, and polite, almost every restaurant. A lot of great pools, jacuzzis, bars and restaurants, great shows. If you like swimming in the ocean this resort doesn't have good beach or swimming area, I mean it, you will not be able to do it, you can only use kayaks. But you can walk passing Delphinarium and use neighboring hotel beach, it is much better. Other than that it is amazing resort and very good price. Note for management: - Seafood restaurant La Marina has worst waiters service, we went there two years and both times was extremely bad experience; -Hacienda the elderly guy who is welcoming guests and seems like manager (or as waiter called him Captain) is not welcoming at all and has really bad attitude and not customer friendly, but waiters are great. - New bar Ruf NaHa the music is too loud, not tranquil and you can here it even from ground pool,just make music quiter
Stayed 8 nights in Apr 2025

8/10 Good

Lorie, Colorado Springs

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is super nice, extremely clean. The food is good. That being said, the restaurant/reservation system is badlyin need of improvement. Upon checking in youare told you cannot make reservations for two to three day as EVERYTHING is full. You are also told you can't make reservations for the weekend as the system doesn't open upopen up again after you make a couple of days reservations. The reservationsists are not at all helpful. For example, we were locked out of our room, dead battery, even though it had just been replaced as we could not enter upon check-in. One of us went to the lobby to get assistance and change our reservations as we would be late due to circumstances beyond our control. No one in the lobby, reservations desk, front desk, no supervisors available. Just "no", no options or assistance. Just no, with no compassion or empathy. When we did get into our room we called over to the actual restaurant and let them know our circumstances. Their answer? "All is well, thanks for calling, get here when you can.". Is there any possible reason someone in the lobby or at the reservation desk could not have done that? I would also like to point out that none of the restaurants were full, so there is no reason that they couldn't bemore flexible. This is the main reason I cannot give a five star review. I would hope that something is done with this system and soon, and the staff needs a refresher on courtesy and thinking outside the box to assist g
Stayed 7 nights in Apr 2025

8/10 Good

Emery Peter

Stayed 7 nights in Mar 2025

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive had it all for my family of five. Kids and adults. We were looking for a place to enjoy a quiet vacation and this was the place. Our kids loved the beach and pool and we love peace.
Stayed 3 nights in Mar 2025

2/10 Terrible

Jing

Travelled with family
Disliked: Cleanliness, amenities
In this age of advanced internet, I still have to pay for an all-inclusive hotel. I can't understand or accept that. I've stayed in three hotels in Cancun, and none of them had such a bad buffet. If you don't believe me, you can go and compare.
Stayed 4 nights in Apr 2025

4/10 Poor

Colin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pretty disappointed with a few things: 1 - if you do not make a dinner reservation, they relegate you to back of the bus and then lecture you on making a reservation. 2 - the property doesn’t seem to have a snack bar, hard to find suitable meals for children. The restaurants don’t open until 630 in the eve which is late for our kids 3 - The buffet was a mess, cramped room, lighting was poor, stood in line for 45 mins for three tacos 4 - if you have a blue bracelet, you’re trash. They are very hierarchical with how they treat guests. Status matters, we waited for 20 minutes at one restaurant only to have a waitress throw a napkin at my wife It’s shocking to me given the numerous choices up and down the beach - we will go elsewhere next time. Both the Fives and Ocean Riviera were much better. I spoke to the Manager, is what it is.

10/10 Excellent

Ioana Violeta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 8 nights in Apr 2025

8/10 Good

Fatmir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Food was pretty good. Beach left some to be desired. Staffing originally had me next to construction and had to speak up multiple times before being moved which is inconvenient and paying for additional Wi-Fi is crazy. But beautiful grounds!
Stayed 7 nights in Jan 2025

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience at Ventus Ha and loved the property, all of the pool access, and the service. The concierge, Raphael, our waiter at Aakat, Jessie, and Gilbert at Kaax were all standouts on our trip! We look forward to visiting again.
Special dessert at Aa’kat
The Large Pool at Marina El Cid
Dinner at the Marina
Crocodile off the deck at Aa’kat
Stayed 7 nights in Apr 2025

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great time overall as the bars and amenities are great. If you are going to the El Cid resort be forewarned that reservations for dinner are tough to come by and are non-existent some evenings which leaves you with mediocre room service meals. Very disappointed second time coming here. Staff was excellent as was the bars and pools.
Stayed 6 nights in Apr 2025

10/10 Excellent

olivier

Liked: Cleanliness, staff & service, property conditions & facilities
amazing stay.
Stayed 7 nights in Apr 2025

10/10 Excellent

yang, Yorba Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Apr 2025