Located in Puerto Vallarta (Romantic Zone), Casa Dona Susana is steps from Playa de los Muertos and a 3-minute drive from Malecon. .This beach hotel is 4.6 mi (7.3 km) from Cruise Ship Terminal and 14.6 mi (23.5 km) from Nuevo Vallarta Beach.
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.
Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Limited parking is available onsite.
Casa Dona Susana has a restaurant on site.
Room service is available.
All-inclusive details
All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks, and select beverages included
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Limited on-site parking
Food and drink
A restaurant
Snack bar/deli
Things to do
Outdoor pool
Conveniences
24-hour front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services
Outdoors
Garden
Terrace
Accessibility
Lift
More
4 floors
Smoke-free property
Room amenities
Bedroom
Blackout drapes
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
LED TV with cable channels
Food and drink
Room service
More
Air conditioning
Individual decor
Iron/ironing board
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Property is also known as
Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta
Reviews
Casa Dona Susana Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The property has a roof top pool with bar and restaurant and an ocean view - the lounge chairs are padded and it’s very relaxing - the beach is literally steps away with free lounge chairs and umbrellas - check in was easy and the front rooms with the balconies are very spacious, new and welcoming - we had the all inclusive plan and the food was yummy - a different theme each night - my favorite is the breakfast you have to get a freshly made omelet from Lupita or a homemade French Toast - there is a waiter who is very rude - Manuel Duenas so beware of him but everyone else is wonderful especially Ricardo, Pablo and Jonathan
My stay at Casa Dona Susana was absolutely wonderful! This charming property perfectly captures the authentic spirit of Puerto Vallarta while providing all the comforts you could want. The accommodations were beautifully maintained and thoughtfully appointed.
What truly made this experience special was the outstanding staff. From the moment I arrived, everyone was incredibly welcoming, attentive, and went above and beyond to ensure my stay was memorable. Their local knowledge and genuine hospitality made all the difference.
The location is perfect for exploring Puerto Vallarta, and the property itself feels like a peaceful retreat. I can't wait to return to Casa Dona Susana on my next visit to this beautiful city. Highly recommended!
We rented condominiums on all prior visits to Puerto Vallarta. This was our first time staying in a hotel, and we were very happy. Casa Dona Susana is the adults only property associated with Los Arcos. We had breakfast daily at Mi Pueblito, in Las Arcos, and when we wanted a more quiet retreat---we enjoyed the pool at Casa Dona Susana. Each and every employee we encountered over our 6 days there was welcoming, friendly and helpful. We really can't say enough about what a pleasant experience we enjoyed in the last few days of May, 2025.
Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Very comfortable stay, nice rooms and good people at the front desk. Only inconvenience is you need to go to the bigger resort for even a coffee in the morning when you just wake up lazy. The bigger resort is great and loved the ambience but if you could just arrange coffee in this resort it will be awesome. Other than location, condition, service, everything is perfect.
The hotel is in a great area, a block from the beach and in the heart of Zona Romantica. The building is very old. The room that we stayed in was very small and had very little room to move about. The bathroom could only fit 1 person at a time. The room had a smell, and the entire unit needs a complete remodel. The staff was nice and friendly. The rooftop pool area was nice and we enjoyed our time up there. I'd probably stay somewhere else if I were to return to Puerto Vallarta.
Go-to favorite..stayed 3 nights. All adult property. Comfy beds and pillows Nice rooftop pool area and loungers. Loved having a furnished balcony! Quiet area. Great breakfast buffet. Short walk to malecón, beach, shopping and dining. If walking isn’t your thing, easy to get an Uber or taxi. Great value and will stay again!
Kathleen
Stayed 3 nights in May 2025
6/10 Okay
Erika
21 May 2025
Liked: Cleanliness
The property and location was beautiful but our room was pretty bad, our shower was broken, the shower head was spraying everywhere until it fell off completely, we took a cold shower because the hot water nob didn't work, when we called the receptionist for maintenance she was rude to us, as if we should just deal with it. The closet space barely fits your luggage and there were no drawers to place your clothes in.
Beautiful space, nice and quiet and the pool was never busy. Nice to have the option of getting food/drink/pool at los arcos but still get to come back to a less busy hotel! And no kids ;-)
Autumn
Stayed 7 nights in Apr 2025
8/10 Good
Luis A
Travelled with family, Travelled with partner
11 May 2025
The Hotel is a hidden gem. It's close to many restaurants and shops. It's easy to access the beach and the boardwalk. One thing I would say needs more work is that the front desk staff should be more informative about the all-inclusive package per person because my group was confused about where the restaurants were located and what was included in the package. Another thing is that the door in my room didn't work; it locked me in from the inside out and wifi wasn't working.
Luis A
Stayed 4 nights in May 2025
8/10 Good
Michael, Albuquerque
9 May 2025
Liked: Cleanliness, staff & service
Love the Los Arcos location and the Staff are the kindest, most helpful most sincere I’ve come across.
I hope they are graciously compensated for bringing repeat business due to their superior level of hospitality.
I was saddened to learn it’s just another under maintained billionaire conglomerate I won’t return! Fairmont Hotels should be ashamed of the profits vs investments