We recently stayed at the Hilton Vallarta Riviera and had a mixed experience overall.
The hotel itself feels a bit old and is in need of several updates. Every time we showered, a lot of water leaked out because the shower door was not properly leveled. The bathroom also needs better lighting, and the sink was clogged, causing the water to drain very slowly.
In terms of cleanliness, everything was excellent — truly 10/10. Most of the staff members were very kind and friendly, which we really appreciated.
As for the food, I would rate it a 6/10. Our favorite restaurant was Cocomar, which stood out compared to the others. Unfortunately, room service was a disappointment. We made a reservation the night before because we had an early morning excursion, but the breakfast arrived one hour late, cold, and lacking flavor. The chilaquiles, in particular, were the least flavorful meal we had during our stay.
The view from the hotel was absolutely beautiful and was definitely our favorite part of the experience. However, despite the great views and friendly staff, we are not sure if we would return
Also, At check-in, the staff member greeted us and spoke to us in English. I replied in Spanish, even though I do speak English, but the conversation continued in English despite my responses being in Spanish. I had to ask three times, very clearly, for them to please speak to me in Spanish before they finally did. This made the check-in experience a bit uncomfortable.