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Hacienda Buenaventura Hotel & Mexican Charm

4.0 star property

Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

Outdoor pool, pool umbrellas, pool loungers
Property grounds
Standard Triple Room - with a double bed
Free beach shuttle, sun-loungers, beach umbrellas
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

View map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • Place, La Isla
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Malecon
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

8.0 out of 10
Very good
(39 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Puerto Vallarta

With a stay at Hacienda Buenaventura Hotel & Mexican Charm in Puerto Vallarta (Hotel Zone), you'll be a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 2.9 mi (4.7 km) from Malecon and 3.7 mi (6 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • La Isla - 5 min walk - 0.5 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • Malecon - 5 min drive - 5.4 km
  • Playa de los Muertos - 7 min drive - 6.9 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Lobby Bar - ‬6 min walk
  • ‪Monkey Business Vallarta - ‬1 min walk
  • ‪Wings Army - ‬4 min walk
  • ‪Outback Steakhouse - ‬2 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

Beach hotel with outdoor pool, near Cruise Ship Terminal
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Stay in one of 155 guestrooms featuring LED televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, as well as phones with free local calls.
Pamper yourself with onsite massages and facials. Additional features at this Colonial hotel include complimentary wireless internet access and tour/ticket assistance. The complimentary beach shuttle makes getting to the surf and sand a breeze.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at La Troje, one of the hotel's 3 restaurants. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
La Troje - This restaurant overlooks the pool and garden. Guests can enjoy alfresco dining (weather permitting).
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Entertainment

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free beach shuttle

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1009 reviews
Rating 8 - Good. 273 out of 1009 reviews
Rating 6 - Okay. 154 out of 1009 reviews
Rating 4 - Poor. 98 out of 1009 reviews
Rating 2 - Terrible. 80 out of 1009 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we first arrived at the hotel we were disappointed because when we booked with thought that the hacienda was much more updated and the food was better quality. The services and cleanliness overall good! Just disappointed because the beach was not near the hotel, hotel was a bit outdated and the quality of foot was not the greatest. The pictures on the reservation showed much better food presentation.
Stayed 4 nights in Jun 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique resort
Stayed 5 nights in Mar 2025

4/10 Poor

Sandra

Travelled with family
Disliked: Amenities, property conditions & facilities
If you are checking out this property, then it’s likely because of the price. I thought it would be a charming old, yet well maintained hotel. It’s architecture is charming, but the hotel is NOT well maintained. We had days of the AC not working with humid and blazing hot weather. They do not have a mini split, they have an old central ac that fails. I was warned by someone that took their family here and I didn’t listen. I took a chance and it was very unpleasant. The day before we left the AC failed and after waiting from 10pm to 1am and the maintenance guy never showing up, we were moved to another room. It was around 2am and we were exhausted. Guess what happened next? The next room didn't have a working AC either. And to add insult to injury, the front desk lady tried to imply the AC failed in the first room cause we touched the thermostat. HA! Even though ALL the rooms had non working ACs and everyone kept losing water due to their old systems losing power, she had the audacity to blame the guest. The only good thing about this hotel was the service provided by the restaurant and bar staff. They are kind and polite. But the hotel has leaks everywhere, broken tile, old mismatched furniture, failing air conditioners, old towels, and practically no parking. We had good food choices ONLY on Saturday’s Fiesta Mexicana. When my relative went 3 years ago, at least the food was good. Now it’s only once a week. Spend a little more and have a pleasant stay elsewhere
Stayed 8 nights in Jun 2025

10/10 Excellent

Alberto Rogelio, Jurupa Valley

Liked: Cleanliness, amenities, property conditions & facilities
Small homie feeling. Everyone very attentive. Resort was very clean.
Stayed 4 nights in Jun 2025

8/10 Good

Shirley Diana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the cozy feeling. Not commercialized. Staff very accommodating. We would like more variety in the food. What they served was fresh and tasty. Great value for the money.
Stayed 9 nights in Feb 2025

10/10 Excellent

Maria

Stayed 3 nights in May 2025

6/10 Okay

Isabelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
only one restratrant, not three. the other one has the same food as the buffet and if you want other food you have to pay an additional price, even if your all inclusive. one night it was Mexican buffet night, they had tacos (very good) I asked the waiter if there was guacamole he said no, you have to pay $5 (usd) for a side of guacamole, which is crazy . a lot smaller than the pictures show, on the website it looks like it has two pools however there is only one, just a lot different than expected especially for the price.
Stayed 7 nights in May 2025

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food is good, property is nice, great value.
Stayed 1 night in May 2025

6/10 Okay

Suzy

Travelled with family
Liked: Staff & service
The place looks very cozy and charming. The buffet was good and appetizing. The pool was full of people on the weekend I went. The room was clean but there was a distinct old musty smelly. The door latch lock was missing and the sliding doors to the terrace didn't lock.
Stayed 1 night in May 2025

6/10 Okay

Verenice

Travelled with family and small children
Liked: Cleanliness
Small,cozy,min away from Airport,service was good BUT food was not.
Stayed 4 nights in May 2025

8/10 Good

Jo Ann

Stayed 7 nights in May 2025

4/10 Poor

Tracy Ann

Travelled with family
Liked: Staff & service
Disliked: Amenities
Very old property. Very rough and very old outdated rooms. Dirty floors, needs all new renovations in rooms. Very small uncomfortable beds and pillows. Servers, bartenders and staff were amazing and so friendly and fun. Small hotel very traditional Mexican feel but old! Very close to lots of restaurants, beach, marina, airport, downtown all close or all within 10mins! Poolside room 3rd floor #345 we stayed in and you can hear the traffic, hotel is on a main very busy loud road. Only one restaurant for everything all 3 meals a day and buffet style which is always Mexican food. Wouldn’t stay here again. But the staff were all so lovely which made the trip.
Stayed 7 nights in May 2025

6/10 Okay

Sici Golondrina, Spring valley

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2025

10/10 Excellent

Esthela

Stayed 3 nights in May 2025

10/10 Excellent

Alejandro, Cicero

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Jennifer

Stayed 4 nights in May 2025

10/10 Excellent

stacy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and staff were wonderful
Stayed 4 nights in May 2025

10/10 Excellent

IMELDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from activities
Stayed 3 nights in May 2025

8/10 Good

Dan, La Grange

Liked: Cleanliness, staff & service, property conditions & facilities
a little dated but outstanding service and friendly peoplw
Stayed 3 nights in May 2025

10/10 Excellent

callie anna rose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it here would 100% come again!! rooms were so cute and clean, staff was very friendly and helpful! never disappoint by the buffet, fantastic food selection at every meal!
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it best yet

Beautiful great good great service
Stayed 1 night in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Such amazing people!
Stayed 6 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
A charming and relaxing getaway with a clean, inviting pool. The staff were friendly and accommodating, making our stay thoroughly enjoyable.”
Stayed 8 nights in Apr 2025

8/10 Good

Jasveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025