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Hacienda Buenaventura Hotel & Mexican Charm

3.5 star property

Photo gallery for Hacienda Buenaventura Hotel & Mexican Charm

3 outdoor pools, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Property grounds
On the beach, free beach shuttle, sun-loungers, beach umbrellas
Standard Triple Room - with a double bed

Reviews

7.6 out of 10
Good

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping

Explore the area

View map
Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL, 48310
  • La Isla
    ‪5 min walk‬
  • Cruise Ship Terminal
    ‪9 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior King Bed

Superior King Bed

Superior King Bed

7.6 out of 10
Good
(13 reviews)
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Double Beds

Standard Room Two Double Beds

Standard Room Two Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

Standard King

Standard King

8.0 out of 10
Very good
(37 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Two Double Beds

Superior Room Two Double Beds

Superior Room Two Double Beds

8.6 out of 10
Excellent
(22 reviews)
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

Standard Triple Room - with a double bed

8.2 out of 10
Very good
(28 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Puerto Vallarta

With a stay at Hacienda Buenaventura Hotel & Mexican Charm in Puerto Vallarta (Hotel Zone), you'll be a 5-minute walk from Bay of Banderas and 7 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 2.9 mi (4.7 km) from Malecon and 3.7 mi (6 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 3 min walk - 0.3 km
  • La Isla - 5 min walk - 0.5 km
  • Cruise Ship Terminal - 9 min walk - 0.8 km
  • Malecon - 5 min drive - 5.4 km
  • Playa de los Muertos - 7 min drive - 6.9 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 11 min drive

Restaurants

  • ‪Porfirio’s - ‬5 min walk
  • ‪Vaca Argentina - Vallarta - ‬5 min walk
  • ‪Outback Steakhouse - ‬2 min walk
  • ‪Tacos Candora - ‬4 min walk
  • ‪Lobby Bar - ‬6 min walk

About this property

Hacienda Buenaventura Hotel & Mexican Charm

Family fun on the beach, with 3 outdoor pools, near Cruise Ship Terminal
Hacienda Buenaventura Hotel & Mexican Charm offers 155 accommodations with safes and irons/ironing boards. Beds feature down comforters. 32-inch LED televisions come with digital channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology.
Stay in one of 155 guestrooms featuring LED televisions. Digital television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and irons/ironing boards, as well as phones with free local calls.
Pamper yourself with onsite massages and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center. Additional features at this Colonial hotel include complimentary wireless internet access and concierge services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at La Troje, one of the hotel's 3 restaurants. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
La Troje - This buffet restaurant overlooks the pool and garden. Guests can enjoy drinks at the bar.
Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Cascada Bar - This bar overlooks the pool. Open daily.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Dining availability limited at one or more venues

Other inclusions

Transportation to offsite activities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cascada Bar
  • La Troje
  • Los Portales Restaurant
  • Sabores de Mexico

Things to do

  • 3 outdoor pools
  • Books
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Gym

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only

More

  • 3 buildings
  • 3 floors
  • Built in 1950
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Spa fee: MXN 3000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
Hacienda Buenaventura Spa Beach Club Puerto Vallarta
Hacienda Buenaventura Hotel & Mexican Charm Hotel
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Mexican Charm All Inclusive
Hacienda Buenaventura Hotel Spa Beach Club
Hacienda Hotel Spa
Hacienda Buenaventura Hotel Mexican Charm
Hacienda Buenaventura Spa Club
Hacienda Buenaventura Hotel Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Mexican Charm Puerto Vallarta

Hacienda Buenaventura Hotel & Mexican Charm Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 393 out of 1005 reviews
Rating 8 - Good. 270 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 101 out of 1005 reviews
Rating 2 - Terrible. 83 out of 1005 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

callie anna rose

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it here would 100% come again!! rooms were so cute and clean, staff was very friendly and helpful! never disappoint by the buffet, fantastic food selection at every meal!
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it best yet

Beautiful great good great service
Stayed 1 night in May 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast! Such amazing people!
Stayed 6 nights in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
A charming and relaxing getaway with a clean, inviting pool. The staff were friendly and accommodating, making our stay thoroughly enjoyable.”
Stayed 8 nights in Apr 2025

8/10 Good

Jasveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

4/10 Poor

Craig

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are misleading. The resort is more like a motel. Very old building. I did an early checkout, and the resort had stated i stayed the full duration of my trip. Spend a little bit more and go somewhere else.
Stayed 8 nights in Apr 2025

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. Quaint and close to amenities. It's a nice affordable option to the larger all inclusive hotels. Friendly staff, delicious food.
Stayed 7 nights in Apr 2025

8/10 Good

Sara m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here, great place for the price.
Stayed 5 nights in Mar 2025

10/10 Excellent

Anna

Stayed 3 nights in Apr 2025

10/10 Excellent

Roberto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and friendly, having some more activities will be great
Stayed 3 nights in Apr 2025

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Bonni, Spruce Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good place for a short stay. Beds are not the most comfortable. Overall, we would come back.
Stayed 4 nights in Apr 2025

10/10 Excellent

Rachelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as many food options, and the child room is lacking so it’s not something I would recommend if it’s important to you. The one restaurant is adults only, so you are limited to the main buffet if you have kids and there isn’t an insane amount of young kid friendly options. That being said… it’s a beautiful hotel, and everything was fantastic. I would absolutely go here again. Pool is wonderful and the kids area is very cool. The only negative things are the things above, and if you don’t have huge expectations for the kids portion you will absolutely love it here.
Stayed 14 nights in Apr 2025

8/10 Good

Ronald Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By cruise ship terminal
Stayed 7 nights in Feb 2025

8/10 Good

Enriqueta

Stayed 7 nights in Apr 2025

10/10 Excellent

Beverly Anne

Liked: Cleanliness, staff & service
Pillows were lumpy last 2 days housekeeping left. No toilet paper and no facecloths or hand towels
Stayed 7 nights in Apr 2025

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities
Stayed 23 nights in Jan 2025

10/10 Excellent

Alfonso Gonzalo

Travelled with family
Liked: Staff & service
Great location close to all the tours pickup spots...
Stayed 5 nights in Mar 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Good place staff was good
Stayed 8 nights in Apr 2025

8/10 Good

Robert william

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first international family vacation, this turned out to be an amazing first. The kids loved it, it was very safe for them. Everyone was very helpful and friendly. Location was great and being between malls and many other great locations, there was lots to do. They were very helpful for getting taxis and booking adventures. The spa was great and beautiful. All the staff were super friendly and helpful. We all agreed we would come by back.
Stayed 6 nights in Mar 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort is very clean, the staff are very friendly and helpful. The location is fantastic.. Food was very good, lots of choices.. A porta potty at the beach would be great…
Stayed 14 nights in Mar 2025

6/10 Okay

Erica Lee K

Liked: Cleanliness, staff & service
Nothing
Stayed 4 nights in Apr 2025