4/10 Poor
Jerry
Travelled with group
2 Jan 2026
Liked: Cleanliness
Disliked: Property conditions & facilities
My friend and I stayed here for 6 days. Unfortunately it was a "never again" type of experience for us. I would not recommend this place to anyone out of good conscience.
The positives:
- Safe and convenient location. The hotel has easy access to Centro and Zona Romantica. Oxxo and a CitiBanamex ATM are right downstairs, and there are quite a few dining options around.
- New rooms and clean sheets.
The negatives:
- The biggest problem by far was the shower, which did not have hot water for most of our stay. During the first night, the receptionist told us to just turn the knob again and let the water run for 5 minutes, but the water was still cold after 10 minutes. It got barely lukewarm after 30. Maintenance was not available at night to help with the issue. Once the maintenance guy arrived the next morning, he was able to get us warm water for a while, though it cold again in the evening. This problem persisted throughout our stay, and we complained at least half a dozen times. We discovered that warm (not hot) water was only available for short periods of time in the morning, and it would remain cold for the rest of the day. This was totally unacceptable and we told the staff as such.
- The road noise coming from Calle Juarez can be excessive. The church bell also rings every 15 mins, and on the hour through the night. Ear plugs are highly recommended for sleeping.
- The bed was firmer than a new leather couch.
- The bathroom was not very cleaned super well before che
Jerry
Stayed 6 nights in Dec 2025
