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Krystal Vallarta - All Inclusive

3.5 star property

Photo gallery for Krystal Vallarta - All Inclusive

On the beach
Business centre
Deluxe Room, Mountain View
3 outdoor pools, open 9:00 AM to 6:30 PM, pool umbrellas, pool loungers
1 bedroom, in-room safe, desk, blackout curtains

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Av. Francisco Medina Ascención S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300
  • Place, La Isla
    ‪3 min walk‬
  • Place, Hotel Zone Beach
    ‪5 min walk‬
  • Place, Cruise Ship Terminal
    ‪10 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

  • Garden view
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View

Deluxe Room, Mountain View

  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, Sea View

  • Sea view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, Ocean View

  • Ocean view
  • 4 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Garden View

  • Garden view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Ocean View

  • Ocean view
  • 4 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Sea View

  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View

Superior Room, 1 King Bed, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Resort View

Superior Room, Resort View

Superior Room, Resort View

  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

  • Sleeps 4
  • 2 Double Beds

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About the area

Puerto Vallarta

Located in Puerto Vallarta (Hotel Zone), Krystal Vallarta - All Inclusive is within a 15-minute walk of Cruise Ship Terminal and Bay of Banderas. .This all-inclusive property is 2.8 mi (4.5 km) from Malecon and 9.6 mi (15.5 km) from Nuevo Vallarta Beach.

What's nearby

  • La Isla - 3 min walk - 0.3 km
  • Hotel Zone Beach - 5 min walk - 0.5 km
  • Puerto Mágico - 7 min walk - 0.6 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • Plaza Caracol - 12 min walk - 1.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

Restaurants

  • ‪Talavera - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Le Delice - ‬3 min walk
  • ‪McCarthy’s - ‬2 min walk
  • ‪Seafire Restaurant - ‬4 min walk

About this property

Krystal Vallarta - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cruise Ship Terminal
Krystal Vallarta - All Inclusive offers 388 air-conditioned accommodations with safes and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.
Make yourself at home in one of the 388 air-conditioned rooms featuring plasma televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Dip into one of the 3 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center.
Satisfy your appetite with Regional cuisine at Aquamarina, one of the property's 3 restaurants. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include a 24-hour front desk and an elevator. Planning an event in Puerto Vallarta? This property has 11819 square feet (1098 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Aquamarina - This buffet restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.
Las Velas - This buffet restaurant is located by the pool and specializes in Regional cuisine. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - Onsite lobby lounge. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Aquamarina
  • Las Velas
  • Lobby Bar

Things to do

  • 3 outdoor pools
  • Free children's club
  • Gym
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Free children's club
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Business services

  • 11,819 square feet of conference space
  • 3 meeting rooms

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: MXN 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Pool access available from 9:00 AM to 6:30 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Krystal Vallarta - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 249 out of 881 reviews
Rating 8 - Good. 195 out of 881 reviews
Rating 6 - Okay. 172 out of 881 reviews
Rating 4 - Poor. 128 out of 881 reviews
Rating 2 - Terrible. 137 out of 881 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Emma Mary

Stayed 8 nights in Nov 2025

2/10 Terrible

Sarah, Airdrie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
At no time was it ever disclosed that the resort is under construction and another resort being built RIGHT NEXT DOOR. Exactly 3 ft from where dinner is being served. Banging and drilling from 7:30am-6pm. Breathing in silica dust for 11hrs a day. Only 1 overcrowded and filthy pool for the ENTIRE resort. Not to mention the state police on location with their AK 47 or whatever semi-automatic weapon they were brandishing. The housekeeping attendant on the 15th floor just walks in your room as you’ve just got out of the shower and she insists on cleaning your room. Never again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Helen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff, amenities. Karaoke night was great
Stayed 2 nights in Nov 2025

8/10 Good

Jose Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Oct 2025

6/10 Okay

Ruben

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is under construction ad it is not mentioned at time of booking, also the beach area needs to be cleaned once in a while and the check out time is specified at 11:30 on Expedia but it is actually at 11:00.
Stayed 9 nights in Oct 2025

2/10 Terrible

Jordan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property is under construction which is not advertised. Prices are high for what you have to experience. The Main pool is closed. Beach bars are poorly staffed and equipped. Rooms are okay. But overall experience was poor. Go to another resort.
Stayed 1 night in Oct 2025

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Black water coming out of one side of the pool Sewage I couldn't believe it, I asked for help and they already reported it but they didn't do anything . There are no chairs and tables on the bar to sit and enjoy and watch TV I went to the reception and told them and they did nothing The pool full of people and the beach dirty. We went to another hotel and paid to use the pool and enjoy. And restaurants close, they shouldn't close
Stayed 5 nights in Oct 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Maybe let people know ahead of time that the building is under construction so people look at other options
Stayed 11 nights in Oct 2025

4/10 Poor

Alla Vasilyevna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator broke down and they didn’t fix even though we reported multiple times. The air conditioner was working everywhere
Stayed 5 nights in Oct 2025

6/10 Okay

Cherylane

Stayed 1 night in Sep 2025

2/10 Terrible

Aaron Evodio Perez

Travelled with family
Disliked: Property conditions & facilities
Therw was not good food. No seats in the lobby, the pool was too crowded
Stayed 3 nights in Sep 2025

6/10 Okay

Martín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Celebrating Mexican Independence at Krystal

Hotel is dated. One of the swimming pools was being remodeled. The second swimming pool was in full swing with nice music and water aerobics. Property’s prime location makes this place very sought after, and rooms are very clean and well kept. Above all, the staff makes guests very welcomed. Waiting staff is the best! Specially Arturo and “Maple” (nickname) Beaches are very beautiful, food is great. Drinks are water-down and beer is flat…
Stayed 4 nights in Sep 2025

4/10 Poor

McGuire

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property had the potential to be something great. But the issue that I had and I thought wasn’t right was they were under construction and that was not made clear when anywhere when booking this hotel. So the three restaurants wasn’t true. The pools were dirty a lot of times. And there was no AC expect in your rooms so the idea of hanging at the bar wasn’t even a thought because you would stand there in your own sweat while drinking. It had a really bad smell in many areas. I thought the staff was the highlight until someone stole my fiancé shirt that we had just bought that morning. We left our room and the shirt was gone which was very strange to us. Overall just wasn’t even a good experience at the hotel mexico itself was amazing the location was great we were near everything. I think this hotel would be great after the remodels they should have just communicated that sometime through the booking process if it’s by email or having it listed on the app. But overall this hotel was be 2/5 stars at this current moment I wouldn’t recommend and I won’t be going back. And that takes a lot for me to stay because I am very easy to please hotel wise and this one definitely disappointed me.
Stayed 5 nights in Sep 2025

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities, room comfort
This is by far the not all inclusive you think your getting so do yourself a favor dont waste your time .. Satyed 7 days the food was repetitive all 3 meals at the only 2 locations to eat after the 2nd day i removed the all inclusive bracelet and continued meals on the streets for a way better quality for pennies on a dollar. The cleanliness is waht i would give them the only best service. Two tvs in a so called lobby niether one worked the bar is a total of 2 foot wide no seating and a line to get 1 margarita so your better off drinking out on the strrets as well,...would never consider this place again or to any one.... Beach ⛱️ rocky and red flag at all times no entry so you need to boat into another island to swim
Stayed 6 nights in Aug 2025

2/10 Terrible

Shantell Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Roger Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Not as advertised.not as advertised. Resort had two less pools and was smaller than advertised online. Should have been notified of construction
Stayed 7 nights in Jun 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

6/10 Okay

Tara, Sooke

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed at this resort after being at the Krystal Grand for 5 days. Krystal Vallarta is so inferior to the Grand. They only had the open air buffet near the pool, for food options. Even though when we checked in we were told there would be other options, we only were able to eat at that one spot. Every time we went to the buffet we were not greeted, even though it was not busy and staff saw us sit down. Id have to wave someone over just to take a drink order. The buffet would open late for its meal service. There wasnt even butter out to put on the buns. No salt and Pepper either. As far as I could tell there was no service at the beach. You had to go get your own drinks. Also, the drinks were not made with real juice. Couldn't even get real orange juice in a mimosa or Lime in a margarita. The listing/website doesnt accurately depict the resort. I much preferred the Krystal Grand. Staff there were very attentive and made sure we had what we needed and wanted. I wont come back to here. It was way over priced for what we got.
Stayed 2 nights in Jun 2025

8/10 Good

sharon

Liked: Cleanliness, staff & service
There was construction going on which was loud! They were working on something near one pool and thought they could work on it somewhere else away from the pool and people!!
Stayed 14 nights in Feb 2025

10/10 Excellent

Frank R

Travelled with partner
Liked: Cleanliness, staff & service, amenities
All great overall
Stayed 5 nights in May 2025

6/10 Okay

Caroline Julia

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Federico

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
VERRY POOR LOCATION LOOKS LIKE THEY DO NOT GIVE A GOOD MANTEINANCE EVRYTHING IS DIRTY AND OLD FOR THE PRICE THAT WE PAID I CAN GET BETTER PLACES NOT GOOD FOOD NOT GOOD PLACE
Stayed 7 nights in May 2025

8/10 Good

Raul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Construction around the hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Feb 2025