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Marriott Puerto Vallarta Resort & Spa

4.5 star property

Photo gallery for Marriott Puerto Vallarta Resort & Spa

Banquet hall
Presidential Suite, 1 Bedroom, Terrace, Oceanfront
Meeting facility
Property amenity
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive

Explore the area

View map
Avenida Paseo De La Marina 435, Fracc. Marina Vallarta, Puerto Vallarta, 48354
  • El Faro Lighthouse
    ‪7 min walk‬
  • Cruise Ship Terminal
    ‪4 min drive‬
  • Malecon
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪2 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Ocean View

Junior Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Junior Suite, 1 Bedroom, Non Smoking, Ocean View

  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 119 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

10.0 out of 10
Exceptional
(3 reviews)
  • 53 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Garden View

Room, 1 King Bed with Sofa bed, Garden View | Garden view

Room, 1 King Bed with Sofa bed, Garden View

8.8 out of 10
Excellent
(52 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking (View)

Room, 2 Double Beds, Non Smoking (View) | Beach/ocean view

Room, 2 Double Beds, Non Smoking (View)

8.0 out of 10
Very good
(2 reviews)
  • 34 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

1 bedroom, minibar, in-room safe, desk

Room, 2 Double Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(35 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Room, 2 Double Beds, Balcony, Ocean View

1 bedroom, minibar, in-room safe, desk

Panoramic Room, 2 Double Beds, Balcony, Ocean View

9.0 out of 10
Wonderful
(20 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking (View)

Room, 1 King Bed, Non Smoking (View) | Beach/ocean view

Room, 1 King Bed, Non Smoking (View)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(50 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 105 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom (View)

Junior Suite, 1 Bedroom (View) | Living room

Junior Suite, 1 Bedroom (View)

10.0 out of 10
Exceptional
(1 review)
  • 116 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Room, 1 King Bed with Sofa bed, Ocean View

1 bedroom, minibar, in-room safe, desk

Panoramic Room, 1 King Bed with Sofa bed, Ocean View

8.4 out of 10
Very good
(22 reviews)
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 128 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View | Garden view

Room, 2 Double Beds, Non Smoking, Garden View

8.0 out of 10
Very good
(41 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Bedroom, Terrace, Oceanfront

Presidential Suite, 1 Bedroom, Terrace, Oceanfront

Presidential Suite, 1 Bedroom, Terrace, Oceanfront

  • 192 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

2 outdoor pools, pool umbrellas

The Westin Resort & Spa Puerto Vallarta

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.3 out of 5, Excellent, 1,005 reviews
The price is NZ$317
includes taxes & fees
19 Oct - 20 Oct
The Westin Resort & Spa Puerto Vallarta

About the area

Puerto Vallarta

With a stay at Marriott Puerto Vallarta Resort & Spa in Puerto Vallarta (Marina Vallarta), you'll be within a 5-minute drive of Cruise Ship Terminal and Bay of Banderas. .This beach resort is 5.1 mi (8.2 km) from Malecon and 5.9 mi (9.5 km) from Playa de los Muertos.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • El Faro Lighthouse - 7 min walk - 0.6 km
  • Vallarta Casino - 14 min walk - 1.2 km
  • La Isla - 4 min drive - 3.9 km
  • Cruise Ship Terminal - 4 min drive - 3.5 km
  • Malecon - 8 min drive - 8.4 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 9 min drive

Restaurants

  • ‪Restaurante Andrea - ‬8 min walk
  • ‪El Faro Bar - ‬7 min walk
  • ‪Restaurant Los Mariachiles - ‬6 min walk
  • ‪Fish House - ‬6 min walk
  • ‪Chappy's Sports Bar - ‬5 min walk

About this property

Marriott Puerto Vallarta Resort & Spa

Luxury resort on the beach, with outdoor pool
Marriott Puerto Vallarta Resort & Spa offers 433 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with premium satellite channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered once per stay and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ohtli Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 433 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including outdoor tennis courts, an outdoor pool, and an indoor pool. Additional amenities at this resort include concierge services, babysitting (surcharge), and gift shops/newsstands.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Mexican cuisine at La Estancia, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the swim-up bar. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Vallarta? This resort has 20894 square feet (1941 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
La Estancia - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.
Mikado - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Champions Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Las Casitas - This seafood restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ceviche and Tequila Bar - This bar specializes in seafood and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Marriott Puerto Vallarta Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

In-room minibar (some restrictions)

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 22 to 30 for adults and USD 15 to 25 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ceviche and Tequila Bar
  • Champions Sports Bar
  • La Estancia
  • Las Casitas
  • Mikado

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • TV in common areas

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20,894 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 30 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 22 to 30 for adults, and USD 15 to 25 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CasaMagna
CasaMagna Marriott
CasaMagna Marriott Puerto Vallarta
CasaMagna Marriott Resort
CasaMagna Puerto Vallarta
CasaMagna Resort Puerto Vallarta
Puerto Vallarta Marriott
Marriott CasaMagna Puerto Vallarta
Marriott CasaMagna Puerto Vallarta Resort
Puerto Vallarta Marriott Resort
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort
Marriott CasaMagna Puerto Vallarta Resort Spa
Puerto Vallarta Marriott
Marriott Puerto Vallarta
Marriott Puerto Vallarta Resort Spa
Marriott Puerto Vallarta & Spa
Marriott Puerto Vallarta Resort & Spa Resort
Marriott Puerto Vallarta Resort & Spa Puerto Vallarta
Marriott Puerto Vallarta Resort & Spa Resort Puerto Vallarta

Marriott Puerto Vallarta Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 654 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Stayed 4 nights in Jun 2025

10/10 Excellent

HeLeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 3 nights in Jun 2025

4/10 Poor

Addison

Liked: Cleanliness
Booked through Expedia. At the time of booking a daily resort credit of $30 was an option to choose. Upon arriving , both the hotel and Expedia was unaware although it is clear as day on the website. Very disappointing and considering the hotel is outdated and not busy, I understand why they chose to act this way. I will Definitely not bet back.
Stayed 4 nights in Jun 2025

2/10 Terrible

Brenda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nightmare. Construction non-stop. We were in the Mexican side which was noisy and kids were running everywhere. We asked for a quiet room and it was even worse even though there was no one there. The restaurants and shops were closed. Everything was very inconvenient and far away from the rooms. The worst vacation experience ever. The should close the hotel like the Marriott did this summer. We will never return there.
Stayed 14 nights in May 2025

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

Alejandro

Stayed 3 nights in May 2025

8/10 Good

Danny, San Diego

Stayed 8 nights in May 2025

8/10 Good

Donna Cabral

Stayed 4 nights in Jun 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was between seasons -- spring break and summer tourists -- so the property was under cleaning and reno ops, but didn't take away from overall wonderful services. The staff from getting out of our vehicle to leaving was superb. Everyone aimed to please with genuine hospitality and customer service. The room was spacious, clean, and comfortable. If you cannot find something from the lavish breakfast buffet, you are not hungry! The pool and beach were well-maintained. Although this property shows some age, it is a large convention site that caters to guests' needs. Close to the airport and near the marina with a few shops and restaurants, I will admit it is a little farther than preferred for downtown sites, restaurants and shopping. Uber is the way to go!
Stayed 4 nights in May 2025

10/10 Excellent

estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want to give a shout out to manager Audrey who was so welcoming to us and made sure our time was so special - also Javier and Navarro were amazing! We feel at home there - everyone and everything is top notch can’t wait to return to see the new pool
Stayed 5 nights in May 2025

2/10 Terrible

Alexi

This has been, without a doubt, the worst resort experience of my life. My stay at the Marriott Puerto Vallarta Resort & Spa from May 14-20th was a parade of incompetence, disrespect, and outright theft. If I could give zero stars, I would. Let's start with the "Spa & Confusion" debacle. On Saturday, May 18th, around 11 AM, my wife tried to book a spa appointment for Monday. Initially, only afternoon slots were available, so she booked for 3 PM. Shortly after, realizing it conflicted with other activities, she cancelled it at the spa. Later that day, around 2 PM, I went back to the spa to reschedule for Monday morning, and suddenly, 10 AM was available – conflicting with what we were initially told. Fine, we booked it. Then, the true nightmare began. My wife received a call from the spa claiming we missed a Saturday appointment. This was baffling, as we never scheduled for Saturday! We were forced to waste our time trying to confirm there would be no cancellation charges and that our Monday appointment was correct. The front desk spa worker on the phone, instead of clarifying, became aggressive, snapped at my wife, blamed her, and then hung up on her mid-sentence. The concierge then told us we might get a cancellation charge and that the original Monday 3 PM appointment was indeed cancelled. Fast forward to Monday morning, 10 AM, we arrive for our rescheduled couples massage. The person checking us in, Lupita, rudely stated there was an appointment for 3 PM – the one we were
Stayed 6 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde el momento en que llegamos, los empleados muy serviciales y muy amables.Todos en general .
Stayed 4 nights in May 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Marriott resort is super nice and all the food in the hotel was great!
Stayed 3 nights in May 2025

10/10 Excellent

Hector

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and enjoyable
Stayed 2 nights in May 2025

10/10 Excellent

Jose Luis, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
This an excellent vacation spot. The staff and amenities were amazing. The service around the swimming pool are the best, particularly Ricardo, very friendly and helpful, simply an overall excellent experience. Very pleased with the services Jose L Perez
Stayed 5 nights in May 2025

8/10 Good

Cesar Arturo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ivan

Stayed 3 nights in May 2025

10/10 Excellent

Mathew

Stayed 4 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrifying Experience at Marriott Puerto Vallarta – Theft, Disrespect, and Zero Accountability. I had clearly taken precaution to hide my watch deep within my backpack with items covering the dust bag where the watch was in and Marriott staff open my backpack and stole my watch. Marriott took zero action and didn’t resolve and instead blamed the Marriott customer for the situation and pushed the Marriott customer aside and dismissive of the situation. Very bad experience with Marriott.
Stayed 6 nights in May 2025

10/10 Excellent

jr

Stayed 3 nights in May 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort to relax and enjoy
Stayed 1 night in May 2025

6/10 Okay

Raul

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This property is dated and old. It’s a great location but it’s super dated and they need to upgrade the place and make it modern. The drinks our crappy and the bar staff you can tell they don’t care. They are short staffed so it’s takes a long time to get a drink or food at the pool area. The only thing I liked was the buffet breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The grounds are beautiful and truly make this hotel spacial including the beautiful bronze sculptures, The rooms are in need of maintenance and updating. The beds are the wiser ever and yet the linens are very nice. The front staff, especially Celeste are very pleasant but she needs a tremendous amount of training. She has moved us 4 times in two weeks, often being told we need to move on the same day. She does not understand the importance of saying what the total new rate will be for a room, she only includes the additional upgrade cost. She is so nice, and yet quite unaware of how frustrating she is to work with. We planned on bringing 50 people here several times a year, but based on our horrible experience of starting in a panoramic view, to a junior suite, to an ambassador suite and now back to the original room, we will be looking at other hotels. We went from paying $250 for our first two weeks, then she quoted us $500 a night for the next two weeks even though my Expedia reservation showed half of that. If we didn’t like the facility, the staff, location and delicious food so much, I would have left by now. I am looking for a new place as I write this. Train your people to work in a way that Americans and Europeans can understand and provide much more training to your front staff. The rest of the staff are impeccable
Stayed 13 nights in May 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Walter, Castle rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 5 nights in May 2025