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Sheraton Buganvilias Puerto Vallarta

4.5 star property

Photo gallery for Sheraton Buganvilias Puerto Vallarta

2 outdoor pools, pool umbrellas, pool loungers
Meeting facility
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Hot tub, body treatments, aromatherapy, hot stone massages
Hot tub, body treatments, aromatherapy, hot stone massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Parking included

Explore the area

View map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333
  • Place, Playa Las Glorias
    ‪3 min walk‬
  • Place, Uno
    ‪7 min walk‬
  • Place, Camarones Beach
    ‪10 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

Deluxe Ocean View Two Double Room

  • Sleeps 3

Garden View Ground Floor Deluxe King Room

  • Sleeps 2

Garden View Ground Floor Deluxe Two Double Room

  • Sleeps 3

Deluxe Ocean View King Room

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace)

Deluxe Room, 1 King Bed, Garden View (Terrace)

8.0 out of 10
Very good
(20 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace)

Deluxe Room, 2 Double Beds, Garden View (Terrace)

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(30 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace)

Deluxe Room, 1 King Bed, Ocean View (Terrace)

8.4 out of 10
Very good
(44 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Terrace)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View (Terrace)

9.2 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(12 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

Signature Room, 1 King Bed

  • Bay view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

Signature Room, 2 Double Beds

  • Bay view
  • 40 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View (Ground Floor)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View (Ground Floor)

9.0 out of 10
Wonderful
(18 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

Deluxe Room, 2 Double Beds, Garden View (Ground Floor)

8.6 out of 10
Excellent
(27 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

Garden View Deluxe King Room with Terrace

  • Sleeps 2

Garden View Deluxe Two Double Room with Terrace

  • Sleeps 3

Deluxe King Room with Terrace and Ocean View

  • Sleeps 2

Deluxe Two Double Room with Terrace and Ocean View

  • Sleeps 2

Deluxe Ocean View King Room High Floor

  • Sleeps 2

Deluxe Ocean View Two Double Room High Floor

  • Sleeps 2

Deluxe king Room with Bay View Signature Club Lounge level High floor

  • Sleeps 2

Deluxe Two Double Room with Bay View Signature Club Lounge level High floor

  • Sleeps 2

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About the area

Puerto Vallarta

With a stay at Sheraton Buganvilias Puerto Vallarta , you'll be centrally located in Puerto Vallarta, within a 5-minute drive of Malecon and Cruise Ship Terminal. .This beach resort is 0.3 mi (0.5 km) from Bay of Banderas and 11.4 mi (18.3 km) from Nuevo Vallarta Beach.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Las Glorias - 3 min walk - 0.3 km
  • Uno - 7 min walk - 0.6 km
  • Camarones Beach - 10 min walk - 0.9 km
  • Hotel Zone Beach - 12 min walk - 1.1 km
  • Malecon - 2 min drive - 2.3 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • ‪La Villita - ‬1 min walk
  • Sheraton Lobby Bar
  • ‪punta sal - ‬1 min walk
  • ‪El Patron - ‬4 min walk
  • ‪Embarcadero Gastro-Bar - ‬1 min walk

About this property

Sheraton Buganvilias Puerto Vallarta

Luxury resort on the beach, with 2 outdoor pools
Sheraton Buganvilias Puerto Vallarta offers 473 accommodations with minibars and espresso makers. Select Comfort beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

4 outdoor tennis courts and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 473 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms have rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, outdoor tennis courts, and a health club. Additional features at this resort include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
Grab a bite at La Villita, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 11 AM to 1:00 PM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Puerto Vallarta? This resort has 16146 square feet (1500 square meters) of space consisting of conference space and 3 meeting rooms. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 11 AM and 1:00 PM.
La Villita - Overlooking the ocean and garden, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Las Gaviotas - This fine-dining restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open select days.
Gastro Bar Embarcadero - Onsite bar. Open select days.
Pescatore - This restaurant specializes in Mediterranean cuisine. Open select days.
Alfresco Trattoria - This restaurant specializes in Italian cuisine. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Sheraton Buganvilias Puerto Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Alfresco Trattoria
  • Gastro Bar Embarcadero
  • La Villita
  • Las Gaviotas
  • Pescatore

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Sauna
  • Shopping centre
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lever door handles
  • Lift (110 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 800 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 463 for adults and MXN 463 for children
  • Fee for in-room wireless internet: MXN 105 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 800 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Sheraton Buganvilias Puerto Vallarta Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1003 reviews
Rating 8 - Good. 248 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 52 out of 1003 reviews
Rating 2 - Terrible. 52 out of 1003 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Belen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is nice but it needs to be clean it has small black dots of mold. It needs attention for sure. Other than that everything was great, loved the spa.
Stayed 3 nights in Oct 2025

8/10 Good

Payal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
I did a mother-daughter trip & we did an all-inclusive. However, they have the option of non-inclusive as well. Pros -beautiful resort -Several restaurants on the property, we are vegetarian so we could eat at 2 of the 3 restaurants. Italian restaurant is open only on Mon & Sat :( -went during off-peak season so good service -good and attentive staff -nice fitness center -Good program schedule for activities such as stretching in the morning, pool activities etc Cons -The toilet in our room leaked. However, they switched the room -The fridge did not work so they switched the fridge -Coffee machine is a bit tricky to utilize -iguana came out of the main pool....yikes...I was petrified -recommend a few vegetarian lunch and dinner options
Restaurant schedule-Request for it to make reservations
Overview of the all-inclusive package
Garden view from our room
Beautiful sunset view from the beach
Stayed 4 nights in Oct 2025

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton was amazing. The hospitality was just as I expected, but if you’re looking for a quiet night after exploring all day, you do get a lot of noise coming from the streets.
Stayed 4 nights in Oct 2025

4/10 Poor

Gregory

Travelled with partner
Disliked: Cleanliness, amenities
Timeshare harassment never staying here again
Stayed 4 nights in Oct 2025

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in every way. Amazing staff, beautiful views and well maintained. Be back soon.
Stayed 1 night in Oct 2025

2/10 Terrible

Smit

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I don't know how they're a part of such a prestigious organisation (Marriot). Terrible service overall, complacent staff and non-existent hospitality culture with greed for tips and no actual service. Never going back here. Also be careful of the ladies near the reception, masquerading as hotel employees, trying to hard sell you a bunch of useless services and wasting your time.
Stayed 5 nights in Oct 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim up bar was great! Everyone was friendly and overall it was great
Stayed 6 nights in Oct 2025

10/10 Excellent

Jose Alejandro

Stayed 4 nights in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautifully landscaped and well maintained with two large pools. Unfortunately, there is not much of a beach but the views of the bay and coast are great.
Stayed 5 nights in Oct 2025

4/10 Poor

Renee

Travelled with partner
Very basic things are not being followed out to make a reservation a restaurant you have to stand in one leg, open the window and kick your cat and stand over your head to do so and even then he may not work out too many rules you’re on vacation
Stayed 5 nights in Oct 2025

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente. El staff muy amable en todo el hotel Lo único que no me gusto fue el hecho de que tuve que pagar al llegar el meal plan de mi hija cuando ya habia yo hecho la reservación para tres personas TODO INCLUIDO!! Creo que eso se debería de especificar a la hora de hacer la reservación. En ningún hotel que he estado habia tenido que pagar aparte por el plan de comida. Se me hace algo muy ilógico
Stayed 3 nights in Oct 2025

8/10 Good

Felicia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and professional. The all inclusive package carries many activities, like wine testing class and dance lessons. If you order food near the pool, do not get the pizza or the hamburger. Order the buffalo hot wings, nachos, guacamole, or quesadillas. We’ll definitely be revisiting.
Stayed 2 nights in Oct 2025

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the pool and the spa. The staff was very friendly and accommodating.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marcos

Travelled with family
Liked: Amenities, property conditions & facilities
Employees from hotel very polite .
Stayed 4 nights in Oct 2025

10/10 Excellent

Kasey K, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and beautiful. If you don't do all-inclusive option be ready to pay outrageous prices at the restaurants.
Stayed 4 nights in Oct 2025

10/10 Excellent

Felipe Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, staff profesional. Funny, food was delicious, fiesta mexicana food was delicious but the mariachi only played for 1 hour.
Stayed 7 nights in Oct 2025

6/10 Okay

Loree

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Jeanette

Stayed 1 night in Sep 2025

8/10 Good

Rosa Adriana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza y cuartos grandes y cómodos, lo único es que la playa no puede ser usada debido a los erizos y posibles cocodrilos en temporada de lluvia por lo cual es peligroso entrar
Stayed 3 nights in Sep 2025

8/10 Good

justin

Stayed 5 nights in Sep 2025

10/10 Excellent

Daneda

Stayed 4 nights in Aug 2025

8/10 Good

Maria Ruth, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The telephone in the room was not charged when I needed to call to have someone pick up the luggage. Also, I had to wiggle the door handle to get it to open. Otherwise the door will not catch whatever it is that makes it open and in the meantime you are standing in the heat. There’s no free WiFi. The beach view is obstructed by some cabanas but you can see it from the side where you exit to the beach. The grounds are covered with plants and palm trees it was beautiful.
Stayed 4 nights in Sep 2025

6/10 Okay

Agustin, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - Excellent location, close to downtown - Nice hotel, in good shape, attention to the detail - Modern room with a nice private terrace… Maybe missing a table and two chairs - Good ocean view - Excellent service, all very friendly - We enjoyed the Noche Mexicana, excellent mariachi music - Breakfast buffet is acceptable…I liked Sunday’s brunch seafood Cons: - We stayed at the third floor and it was very disappointing to hear loud music at night (two out of three nights). - Our flight was at 7 PM, therefore we should be around 5PM at the airport. Since the checkout time is at noon, I needed to pay $64 USD to stay until 4:30PM!!!!. It is important to mention that the hotel was half-empty...
Stayed 3 nights in Sep 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

2/10 Terrible

Gopakumar

Stayed 5 nights in Aug 2025