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Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5 star property

Photo gallery for Sunscape Puerto Vallarta Resort & Spa All Inclusive

View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
4 bars/lounges, swim-up bar, poolside bar, beach bar
Breakfast area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Puerto Vallarta
  • Place, Plaza Caracol
    ‪3 min walk‬
  • Place, La Isla
    ‪5 min walk‬
  • Place, Hotel Zone Beach
    ‪10 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Resort View Double

View from room

Deluxe Resort View Double

  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Resort View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Resort View King

  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Family Kids

Deluxe Family Kids

Deluxe Family Kids

  • Garden view
  • 36 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Bay View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Junior Suite Bay View Double

  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Sun Club Romantic Ocean Front

Sun Club Romantic Ocean Front

Sun Club Romantic Ocean Front

  • Bay view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sun Club Junior Suite Ocean Front Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Sun Club Junior Suite Ocean Front Double

  • Bay view
  • 63 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Sun Club Junior Suite Ocean Front King

Sun Club Junior Suite Ocean Front King

Sun Club Junior Suite Ocean Front King

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Partial Ocean View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View King

  • Partial sea view
  • 32 sq m
  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Partial Ocean View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View Double

  • Partial sea view
  • 32 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Sun Club Romantic Ocean Front With Terrace

Sun Club Romantic Ocean Front With Terrace

Sun Club Romantic Ocean Front With Terrace

  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Puerto Vallarta

Located in Puerto Vallarta (Hotel Zone), Sunscape Puerto Vallarta Resort & Spa All Inclusive is within a 5-minute walk of La Isla and within 2 minutes by car from Cruise Ship Terminal..This all-inclusive property is 2.3 mi (3.6 km) from Malecon and 3.1 mi (5 km) from Playa de los Muertos.

What's nearby

  • Plaza Caracol - 3 min walk - 0.3 km
  • La Isla - 5 min walk - 0.5 km
  • Hotel Zone Beach - 10 min walk - 0.9 km
  • Playa Flamingos - 10 min walk - 0.9 km
  • Playa Las Glorias - 5 min drive - 2.3 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 16 min drive

Restaurants

  • ‪Food Park PV - ‬1 min walk
  • ‪La Vaca Argentina - ‬4 min walk
  • ‪La Leche - ‬1 min walk
  • ‪la cevicheria - ‬3 min walk
  • ‪Deli Express - ‬3 min walk

About this property

Sunscape Puerto Vallarta Resort & Spa All Inclusive

Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Stay in one of 340 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Enjoy a range of recreational amenities, including a complimentary water park, outdoor tennis courts, and an outdoor pool. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at World Café, one of the property's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
World Café - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Tiki Taco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Da Mario - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Sea Side Grill - This poolside family restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Rendevous Bar - Onsite bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Da Mario
  • Rendevous Bar
  • Sea Side Grill
  • Tiki Taco
  • World Café

Things to do

  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Children's pool
  • Foosball table
  • Free children's club
  • Free water park
  • Games
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Playground
  • Scuba diving
  • Shopping
  • Table tennis
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (89 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive

Sunscape Puerto Vallarta Resort & Spa All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 285 out of 1005 reviews
Rating 8 - Good. 245 out of 1005 reviews
Rating 6 - Okay. 197 out of 1005 reviews
Rating 4 - Poor. 131 out of 1005 reviews
Rating 2 - Terrible. 147 out of 1005 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Kathren

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Food was good. Most staff were great. The whole property was needing some upgrades and deep cleaning. We booked a deluxe resort view and we were staring at a wall and the smoking area was right across from us. We did get moved but still not a deluxe view. Our view was the kids water park area. Was better than before...Still made the best of our trip but would not go back. The last straw for me was the cockroach we found in our room on the last day!! Groas....
Stayed 6 nights in Jan 2026

6/10 Okay

Merlin

Liked: Staff & service
We found that during our one-week stay at Sunscape, there were positives and negatives, as follows: Positive: • Friendly and helpful staff • Alcohol was of good quality and quantity • The pool was clean and a good temperature • Easy beach access was nice Negative: • Our room was right above the smoking area and too often we had to close our balcony door to avoid smoke • Our room was right above the outdoor nightly movie venue, and it was so loud, we could not hear ourselves speak without closing the balcony door • In general, there was too much noise, including unsupervised youths in the hallways late at night • The food was for the most part bland, and too often only warm instead of hot. The best food was in the Italian restaurant. • Our room was dated and somewhat shabby • There appeared to be no enforcement of any of the resort’s regulations (other than out of the pool at 7:00 p.m.) • The smell of the cleaning solution used by housekeeping was very strong and unpleasant in the hallway
Stayed 7 nights in Jan 2026

2/10 Terrible

Edward

Disliked: Amenities, property conditions & facilities
The room and balcony were very good. The buffet was terrible. I found one piece of white meat chicken in ten days there. Lots of stuff repeated day after day. Some staff were very nice a lot were indifferent snotty and unhelpful. Completely unfriendly to smokers. They had to climb 4 flights of stairs to an area with no cover from sun or rain. In short we would never stay there again.
Stayed 9 nights in Jan 2026

6/10 Okay

Darren

Travelled with partner
The elevators need some work, 3 elevators but only one was in service so wait times could be ten minutes sometimes to get up to your room I would spend some money on elevators and pool tile maintenance
Stayed 3 nights in Jan 2026

10/10 Excellent

Nebojsa

Stayed 9 nights in Jan 2026

8/10 Good

Damar

Stayed 4 nights in Jan 2026

6/10 Okay

Layla

Liked: Cleanliness
It is an average place---
Stayed 7 nights in Dec 2025

8/10 Good

Sharan

Liked: Amenities, property conditions & facilities
Yes great room
Stayed 10 nights in Jan 2026

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

8/10 Good

Bruce Griffin

Travelled with family
Liked: Amenities
Room and seaview deck was great although showing some wear and tear. Staff was great but food and beverage was disappointing
Stayed 7 nights in Jan 2026

10/10 Excellent

Gabriela

Stayed 2 nights in Dec 2025

4/10 Poor

Barry

Travelled with partner
Liked: Cleanliness
Long waits for meals. 35 to 40 minutes. For breakfast
Stayed 1 night in Jan 2026

4/10 Poor

Rhonda Lynn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Charged extra upon checking in. 1 of 3 Elevators not working. AC not working in restaurant.
Stayed 7 nights in Dec 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evrething
Stayed 5 nights in Dec 2025

8/10 Good

Matthew

The people are amazing. If your ll
Stayed 7 nights in Dec 2025

2/10 Terrible

Manu

Travelled with family
Disliked: Amenities, property conditions & facilities
Yes. The Room needed repairs. Bathroom half glass door was missing. Staff always cross examined even for want of towels or water botels. Dinner timings were upto 11 pm but at about 10.20 pm daily you hardly find anything on buffet tables. After 10.00 p.m. they never bothered to fill the buffett items. Vegetarian dishes were not avialable.
Stayed 4 nights in Dec 2025

6/10 Okay

Dakota

Travelled with family and small children
Liked: Cleanliness
Overall, we had a nice stay at Sunscape but it left some things to be desired. The rooms are very outdated and missing simple things like towel hooks in the bathroom. So you have to hang your towels over chairs or your luggage in the room. The food was average but good. Use caution during breakfast in the main dining restaurant if you are seated close to the beach. There are bees everywhere and the hotel doesn't appear to be doing anything to control it. We had to be moved to a different table multiple mornings and even left breakfast early one day because the second table still had bee problems. If you have anything sweet to eat or drink then the bees are attracted to it. It's not 1 or 2 bees. We had at least a dozen or more swarming our table one morning. We complained to the staff multiple times but it was shrugged off as normal. I tried raising the problem to a supervisor, but they weren't at work. Nothing was done to fix the issue during the five days we were there. The property was clean and the 24/7 cafe was nice. Most of the staff were very friendly and helpful. We didn't feel like we got the most of our money with this property compared to other resorts we've been to especially considering what we paid. If you don't have high expectations and just looking for a smaller resort to relax, then Sunscape is a pretty good option.
Stayed 5 nights in Dec 2025

6/10 Okay

kurtis

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good drinks , terrible food. Staff is very friendly. Property fairly clean. Pool was way too over crowded. Definitely not relaxing and no beach palapa available any day . Not even any chairs outside available ever . Not one time did we get a chair or table on the beach
Stayed 7 nights in Dec 2025

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness, staff & service
This resort is in a great location and was kept very clean throughout our stay. It is an older property and could benefit from some updates, but as it stands, it is well maintained. The food quality was average, but there was enough variety to find something enjoyable at each meal. What truly stood out was the exceptional service from the staff. No matter where we were on the property, the team went above and beyond to make us feel welcome—something we’ve only experienced elsewhere in Mexico when tipping heavily. Here, the service was consistently outstanding without that expectation. Overall, a pleasant stay with incredible staff that made the experience memorable.
Stayed 3 nights in Dec 2025

6/10 Okay

Tracie, Onalaska

Stayed 6 nights in Dec 2025

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very low in all aspects
Stayed 1 night in Dec 2025

6/10 Okay

Karen Sheila

Stayed 4 nights in Dec 2025

2/10 Terrible

Patricia, portland

Travelled with family
Disliked: Amenities, property conditions & facilities
This place looks great on paper but left us scrambling to see if we could find a new place day after we checked in. The air conditioning in our room war broken and consulted hotel maintenance about it twice, but they still were unable to fix it or move us to a new room or find a fan so we just had to deal. The toilet was cracked at the bottom leaking water all over the floor. The safe was broken and inoperable. There are swarms of bees in the oursode dining area causing fear with my children as they were surrounded by 39 bees when eating breakfast. I think they misplace must have been much nicer in the past but has fallen I sto massive disrepair and was not worth the 525/night we paid at Christmas time for a it . It’s a Hyatt affiliated property but honestly evens. Motel 6 would have been an upgrade. Please think twice before booking.
Stayed 2 nights in Dec 2025

2/10 Terrible

Rupinder, Surrey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff tried to scam us with extra charges even though we booked through Expedia saying one child needed to pay more. After 2 hrs arguing back and forth and showing them they had charged the older child as an adult already with the airline and hotel, they agreed otherwise we were told to pay up front or we couldn’t check in. The lady at front even said manager wasn’t available to speak, yet she came out chilling and when asked to speak with her, she agreed to help. Later, they apologized but it was all a set up to scam us. We booked the sun club which they didn’t provide at check in. Later they ran up to us saying they messed up and changed our membership. Cleanliness wise, the toilet wouldn’t flush, the shower hose was broken. They promptly fixed though. The sheets had stains, buffet food was okay. Being next to the ocean and enjoying the sand and weather is a pro about this place.
Stayed 4 nights in Dec 2025

2/10 Terrible

Carlota

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Service in the beginning was bad. They charge me almost $900 dlrs for 1 person. Didn’t honored the 200 per room credit. Never received it. Never asked me about it. They told me that when booking I need to specified what I want meaning rooms together if I order an additional room. One of the rooms was another building apart from each other. Never had this experience with any hotel that I’ve been at. I have never complained about any hotels, but this is a very bad experience. I literally paid for another room with those $900 very disappointed.
Stayed 3 nights in Dec 2025