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W Punta de Mita

4.5 star property

Photo gallery for W Punta de Mita

Relax by the infinity pool overlooking the ocean, surrounded by palm trees and lush greenery.
Relax by the fire pit surrounded by lush tropical plants and palm trees.
Experience the vibrant atmosphere of our hotel lobby, featuring a central bar with stools and a counter, surrounded by a stunning mosaic tile floor and unique wooden accents.
2 outdoor pools, pool cabanas (surcharge), pool loungers
Relax in the spacious lobby with a high ceiling, patterned tile floor, and comfortable seating areas.

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • All-inclusive

Explore the area

Map
Km 8 5 Carretera Punta de Mita, Desarrollo Costa Banderas, Punta de Mita, NAY, 63734
  • Destiladeras Beach
    ‪3 min drive‬
  • Punta de Mita Beach
    ‪9 min drive‬
  • El Anclote Beach
    ‪11 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Lake View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Lake View

8.0 out of 10
Very good
(4 reviews)
  • 41 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Haven, Suite, 1 King, Oceanfront, Plunge pool

Haven, Suite, 1 King, Oceanfront, Plunge pool | Living room

Haven, Suite, 1 King, Oceanfront, Plunge pool

  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(4 reviews)
  • 41 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed, Oceanfront

Premier Suite, 1 King Bed, Oceanfront

Premier Suite, 1 King Bed, Oceanfront

  • 96 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Smoking, Oceanfront

Villa, 2 Bedrooms, Smoking, Oceanfront | Living room

Villa, 2 Bedrooms, Smoking, Oceanfront

  • 337 sq m
  • Ocean view
  • Sleeps 7
  • 2 Double Beds

View all photos for Marvelous, Suite, 1 King, Oceanfront, Beach front access

Marvelous, Suite, 1 King, Oceanfront, Beach front access

Marvelous, Suite, 1 King, Oceanfront, Beach front access

  • 122 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (View)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(1 review)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Haven, Suite, 1 King, Garden view, Plunge pool

1 bedroom, premium bedding, minibar, in-room safe

Haven, Suite, 1 King, Garden view, Plunge pool

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony (View)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Double Beds, Balcony (View)

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View)

Standard Room, 1 King Bed (View)

8.8 out of 10
Excellent
(18 reviews)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (View)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Double Beds (View)

  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

View from room

Deluxe Room, 1 King Bed, Lake View

  • 41 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Oceanfront

Suite, 1 King Bed, Terrace, Oceanfront

Suite, 1 King Bed, Terrace, Oceanfront

  • 122 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Oceanfront

Superior Suite, 1 King Bed, Oceanfront

Superior Suite, 1 King Bed, Oceanfront

  • Beach view
  • Sleeps 3
  • 1 King Bed

Similar properties

Relax by the resort's large, winding pool surrounded by palm trees and sun loungers.

Conrad Punta de Mita

  • On private beach
  • Pool
  • Hot tub
  • Spa
4.5 out of 5, Wonderful, (416)
The price is NZ$837
for 1 room
includes taxes & fees
16 Aug - 17 Aug
Conrad Punta de Mita

About the area

Punta de Mita

Located in Punta de Mita, W Punta de Mita is by the ocean, a 1-minute drive from Bay of Banderas and 9 minutes from Marina Riviera Nayarit at La Cruz. .This beach hotel is 1.6 mi (2.6 km) from Destiladeras Beach and 5.5 mi (8.8 km) from Punta de Mita Beach.

What's nearby

  • Destiladeras Beach - 3 min drive - 2.3 km
  • Punta de Mita Sea Pool - 4 min drive - 3.5 km
  • Punta de Mita Beach - 9 min drive - 9.6 km
  • El Anclote Beach - 11 min drive - 11.9 km
  • Punta Mita Golf Club - 13 min drive - 13.0 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 45 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬5 min drive
  • ‪Manatees Pool Lounge - ‬5 min drive
  • ‪Bluewater Grill - ‬5 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬7 min drive
  • ‪Himitsu - ‬6 min drive

About this property

W Punta de Mita

Luxury hotel on the beach, with 2 outdoor pools
W Punta de Mita offers 126 accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 58-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Punta de Mita hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Away. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 126 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Pan-Asian cuisine at Spice Market, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 beach bars, or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta de Mita? This hotel has 1345 square feet (125 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Spice Market - Overlooking the pool, this theme restaurant specializes in Pan-Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Venazú - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Chevycheria - This beach seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
WET Deck - This poolside bar serves light fare only. Open daily.
Salero - This beachfront seafood restaurant specializes in seafood and serves lunch and dinner. Open select days.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at W Punta de Mita are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
W Punta de Mita is listed in the 2021 Travel + Leisure 500.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 930 for adults and MXN 450 for children
  • 2 beach bars
  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Chevycheria
  • Salero
  • Spice Market
  • Venazú
  • WET Deck

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Paddleboard
  • Pro golf shop
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Surf lessons
  • Surfing/bodyboarding
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Beach toys
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,345 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift (43 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 58-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in All-Inclusive rate plans receive benefits for 2 persons. Fees will apply at check-in for 3rd and 4th guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per night, plus a deposit of MXN 2050 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 1665.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 930 for adults and MXN 450 for children
  • Pet deposit: MXN 2050 per stay
  • Pet fee: MXN 500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 1665.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

W Punta Mita Hotel La Cruz de Huanacaxtle
W Punta Mita Resort Punta de Mita
W Punta Mita Resort
W Punta Mita Punta de Mita
W Punta Mita

W Punta de Mita Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 437 out of 644 reviews
Rating 8 - Good. 116 out of 644 reviews
Rating 6 - Okay. 50 out of 644 reviews
Rating 4 - Poor. 22 out of 644 reviews
Rating 2 - Terrible. 19 out of 644 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ninel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Work on quality of food in your restaurant. The only great restaurant on property is Rubra.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Property!

Fantastic stay at the W! The attention to detail at every turn is impeccable. Super friendly staff and extremely clean. We highly recommend it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Emerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh my goodness, where do I even begin to describe the absolute magic of my recent stay at the W Punta de Mita? From the moment I arrived until the heartbreaking moment I had to leave, every single aspect of this hotel was pure perfection, easily earning a dazzling five stars and then some! Let's talk about the staff first, because they truly are the heart and soul of this incredible place. Every single person I encountered, from the warm smiles at check-in to the attentive servers by the pool, exuded genuine hospitality. They anticipated my needs before I even voiced them, offering helpful suggestions, remembering my name, and always going above and beyond to ensure my comfort. Their passion for the hotel and for providing an exceptional experience was palpable and truly made me feel like a valued guest. Then there's the location... simply breathtaking. Nestled on a stunning stretch of the Riviera Nayarit coastline, the W Punta de Mita offers unparalleled views of the sparkling Pacific Ocean. The lush, vibrant surroundings create an atmosphere of serene tranquility, while the proximity to the charming town of Sayulita offers a taste of authentic Mexican culture just a short drive away. Whether I was lounging by the infinity pool, strolling along the pristine beach, or enjoying a cocktail as the sun dipped below the horizon, the scenery was consistently awe-inspiring. And the food? Prepare your taste buds for a culinary journey! Every meal was an explosion!! I could keep going
Stayed 2 nights in Apr 2025

8/10 Good

alfredo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Decepcionado

El servicio de limpieza en la habitaciones muy malo, no dejaban toallas de mano nuevas, la sucias se las llevaban y no dejaban nuevas. El último día ya no teníamos ninguna. Todos los días tuve que llamar para que hicieran limpieza de mi habitación porque era súper tarde y no la habían hecho. Tampoco te dejan más barras de jabón, al final ya no tenia jabón. Cuando me iba del hotel llame durante 20 minutos por teléfono para pedir un carrito para que me ayudara con mis maletas y nunca me respondieron. Tuve que llevarme mis maletas caminando al lobby.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mohsin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location in the entire pv punta mita area
Stayed 4 nights in Apr 2025

10/10 Excellent

Wanda

Stayed 4 nights in Mar 2025

8/10 Good

Talha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a really boutique property. The rooms are clean and spacious. However, the check-in experience was not as exclusive as we anticipated. Howeve,r the front desk staff was responsive and helpful. The breakfast was good with an open buffet but I cannot say the same for the lunch and dinner of the main restaurant. The menu was very standard Mexican. However fortunately they had a great restaurant called Spice Market which we ate 3 times. It's Asian Fusion but a really good alternative if you get bored eating Tacos. The other thing is that it's not a very kids-oriented hotel. There are not many animations or activities, and there is no kids' center for children. But my kids did fine anyway.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
We come h
Stayed 2 nights in Mar 2025

10/10 Excellent

Torena

Stayed 3 nights in Mar 2025

10/10 Excellent

GONZALO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is top notch an property is really grwat. Laid back vibe with cool architecture. Great beac. Yes !
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Stephanie Lynn

Stayed 1 night in Feb 2025

10/10 Excellent

Holly Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 Perfecto! The resort itself is exquisite—the pools, beach, room, restaurants, bars but what made our week so amazing was the staff. Every single resort employee we encountered was authentically warm, kind and provided superb service. I would definitely return to the W Punta Mita.
Stayed 6 nights in Feb 2025

10/10 Excellent

alejandro isaac fragozo

Travelled with family
Excelente viaje
Stayed 3 nights in Jan 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Bryan

Travelled with partner
Interesting property. Very rocky beach so definitely not for little ones. Also, extremely remote and isolated. Good opportunity for couples R&R, not excursions. The waves are robust and sound wonderful all day/night. You can really only see the water from the very front units. The food was great, as well as the extraordinary staff. Amazing service!
Stayed 4 nights in Dec 2024

10/10 Excellent

Peter, Pagosa Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 4 nights in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

8/10 Good

Melvi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Few options for dining
Stayed 4 nights in Nov 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

rodrigo

Stayed 1 night in Oct 2024

10/10 Excellent

Inez, Whittier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property! Staff is amazing. Restaurants were fabulous. Cant wait to go back!!
Stayed 3 nights in Sep 2024

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little dated, but amazing staff and an enjoyable stay
Stayed 3 nights in Sep 2024

2/10 Terrible

eutiquio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

incidente en alberca, falta de mantenimiento....

Tuve un percance en la alberca, se rompió una rejilla y me lesione la pierna. El servicio medico es precario para hacer evaluaciones mas profundas o garantizar que pueda uno estar de manera adecuada. De manera de cortesía me ofrecieron un par de pizzas por el percance. En 1.5 días no pude disfrutar las amenidades del hotel por el incidente, lo menos que pudieron hacer es un descuento o retribución; en ningún momento tuve el acercamiento del gerente para ver tal situación. En recepción externe mi sentir y me comentaron que no podían hacer nada al respecto. Es mi segunda visita y debo comentarles que en 5 años el hotel luce igual, se nota que no dan mantenimiento a zonas de riesgo, además que los meseros son muy lentos en el servicio respecto a la primera vez que me hospede ahí. La comida es muy buena y la atención para los niños estupenda.
lesión en rejilla de alberca
rejilla vieja en alberca
Stayed 5 nights in Aug 2024