The air conditioner did not work in our room made running noise but no air was circulating in the room. It was after hours on the first night, went down to the front desk, very nice staff offered to call in the maintenance but it was late, and I had small children. They gave me a fan as the hotel was fully bookedl. the next day it was still not fixed. Upon check out I mentioned it and they tried to give me a discount, however my card was charged the full amount. One of my little ones spilled hot tea on the floor, a towel was grabbed to clean it up, and the towel was black with dirt out of the carpet.