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Cozumel Palace All Inclusive

4.0 star property

Photo gallery for Cozumel Palace All Inclusive

3 outdoor pools
Property video
Premium bedding, pillow-top beds, free minibar, in-room safe
Exterior
Couples treatment room(s), body treatments, aromatherapy

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Punta Langosta Pier
    ‪16 min walk‬
  • Cozumel Maritime Terminal
    ‪3 min drive‬
  • Cozumel Museum
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

9.2 out of 10
Wonderful
(17 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

10.0 out of 10
Exceptional
(3 reviews)
  • 77 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Ocean View Suite - Book 5 nights, Get 3 Free nights at Punta Cana

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Book 5 nights, Get 3 Free nights at Punta Cana

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean View Suite - Kids & Teens Free

Premium bedding, pillow-top beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Free

9.2 out of 10
Wonderful
(91 reviews)
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 77 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
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4.7 out of 5, Exceptional, 1,005 reviews
The price is NZ$604
includes taxes & fees
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About the area

Cozumel

With a stay at Cozumel Palace All Inclusive in Cozumel (Colonos Cuzamil), you'll be within a 15-minute drive of Punta Langosta Pier and Mr. Sancho's Beach Club. .This all-inclusive property is 16.3 mi (26.3 km) from Xcaret Eco Theme Park and 13.7 mi (22 km) from Ferry to Cozumel.

What's nearby

  • Dolphinaris - 5 min walk - 0.5 km
  • Punta Langosta Pier - 16 min walk - 1.4 km
  • San Miguel Church - 2 min drive - 2.5 km
  • Cozumel Maritime Terminal - 3 min drive - 2.8 km
  • Cozumel Museum - 3 min drive - 2.8 km

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪Muelle Transbordadores Cozumel - ‬7 min walk
  • ‪Flamingos Aqua Bar - ‬4 min walk
  • ‪Cocina Economica Los Chilangos - ‬11 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Cozumel Palace All Inclusive

Beach property with 3 outdoor pools, near Punta Langosta Pier
Cozumel Palace All Inclusive offers 169 accommodations with indoor private hot tubs and iPod docking stations. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Treat yourself to a stay in one of the 169 guestrooms, featuring indoor private hot tubs and LCD televisions. Your pillowtop bed comes with premium bedding. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (109 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The property will be renovating from September 25 2024 to April 30 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Spa
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 718 out of 1003 reviews
Rating 8 - Good. 173 out of 1003 reviews
Rating 6 - Okay. 60 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 20 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fun place to vacation. Very clean hotel. Staff was wonderful and very helpful. Wood stay again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing, clean and beautiful property
Stayed 5 nights in May 2025

8/10 Good

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very hospitable and had good safety.
Stayed 4 nights in May 2025

10/10 Excellent

Jayme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent dining options and amazing staff. We had such a great time. 10/10 recommend.
Stayed 7 nights in May 2025

10/10 Excellent

Stephen Glenn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food service a 10. Room upgrade and free credits BS… Room view was AC unit. Spa credit was good for 1 Message then taxed in cash. Resort credit good for hats 😂. And then taxed.
Stayed 8 nights in May 2025

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort truly is all inclusive. My husband and I were able to snorkel every day of our stay! The staff are so friendly and helpful.
Stayed 4 nights in May 2025

10/10 Excellent

Micky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2025

10/10 Excellent

John, Bay Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at 5 all-inclusive hotels within the last year. Given that, this is by far the best! Wonderful food, amazing location and the best hotel staff EVER!!
Stayed 8 nights in Apr 2025

10/10 Excellent

Steven, Colorado Sprinsg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

4/10 Poor

Karina

Liked: Cleanliness, property conditions & facilities
Cozumel Palace is visually nice. The staff (up front) are all trying to get over on people. Once you walk in they greet you, hand you a drink and carnation then as soon as you get to check in they tell you about how you are in a category and that you can upgrade for only $95 (they fail to say a night). We got into our room (that was booked online a month in advance) and it’s the very first room on the ground floor. The room didn’t look very clean and it just so happened to be a handy capable room. This would have been great if we needed it but that was not the case. When we went to the front to ask for a different room, they were very rude and said they had nothing for us. We were not happy and let them know we did not want to stay in that room. All of a sudden they had something, but wanted us to pay an additional $380 to move up.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. Everything you could imagine right there at your fingertips. The staff was as so nice all the time, all the time. They seemed to truly enjoy their jobs. Such a wonderful experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough about how wonderful this resort was ! The staff was the shining stars from the moment we got there we were catered to from the room cleaners to pool concierge to waiters and waitresses . Place was not a big party place but was great with evening entertainment. All restaurants were great and swimming in front of place was crystal clear . We never left resort . It was the most relaxing vacation we’ve had in a while . We have been to Cozumel now, five times and it was by far our favorite! Aminda was our cleaner she was outstanding and Evan and Victoria in Italian restaurant were great . Giant pepper grinder was hilarious I thought I was being pranked!
Stayed 5 nights in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay of 3 days here and wish it had been longer. We loved everything about this hotel. Beautiful interiors, excellent food, drinks and staff. Our teenage son did his first dive lesson and his instructor was amazing, warm, kind and educational. He felt happy and safe. We would stay again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Apr 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful! The room was clean and comfortable. The food was good and the staff was even better. Accommodating, friendly, answered questions and very attentive. The pool was fantastic. The only down side is that there is no sand beach access to the ocean, but that is nothing the hotel has control over. Great property. Will be back!
Stayed 3 nights in Apr 2025

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Stephenie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all-inclusive resort is fantastic. The staff is wonderful, it is clean, the food is good, the kids club and spa are excellent. It was truly one of the most relaxing vacations I have ever had. We can't wait to go back.
Stayed 6 nights in Apr 2025

10/10 Excellent

john taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food , great service, great views, very nice rooms, good snorkeling just off the back
Stayed 4 nights in Apr 2025

10/10 Excellent

John, Lometa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovations, food quality good.
Stayed 3 nights in Apr 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took us a day or two to adjust to how compact this resort is, but in the end we loved it and enjoyed it a lot. The coffee shop in the lobby is amazing—real coffees made to order, crepes made to order, and amazing pastries and macaroons, etc. all included. The restaurants were good but not “stellar”. We liked the Italian one the best. Mono the Asian one was the weakest for us—everything looked pretty but it was like the chefs made it look like the pictures but had never actually tasted the real thing—which is understandable because it’s in Mexico of course! The service was outstanding and prompt, waiters steady at the poll, quick room service, nice turn down service. Our favorite employees were Paola, a waitress at Flamingo’s who also recognized us at room service, and Ivan the head waiter of the Italian restaurant, who was warm friendly and took great pride in “his” restaurant. Every company should want employees like these. The other big learning is the rhythm at the pool. Mornings are quiet and laid back, not crowded even though lots of people reserve their chairs. (I don’t know why hotels all over the world continue to just allow this—it really sucks.) in the afternoons, the pool area gets more active and crowded, with music and DJ’s and activities. Morning volleyball is really fun and usually has 6-10 people playing. Afternoon volleyball will seriously have 40 people playing. It’s a wonder the ball ever touches the water! It is a little cheesy but a fun activity.
Stayed 7 nights in Mar 2025

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved Cozumel Palace. The service was over the top excellent and they make you feel like the most important person there. I cannot stress enough how much we like this resort. The property is newly renovated and everything looks and smells new. Overall I give Cozumel Palace an A . We are thinkimg about coming here every year for our anniversary.
Stayed 6 nights in Apr 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Do, marietta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be. No beach access on the property
Stayed 3 nights in Apr 2025

10/10 Excellent

Domenic Daryle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Palace Cozumel. Clean, awesome staff, SPECTACULAR food (italian restaurant notwithstanding), perfect location. Can’t wait to go again!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jason Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous! It isn’t huge so it makes it easy to get around. Best resort in Mexico that we have ever been to!
Stayed 9 nights in Mar 2025