2/10 Terrible
Kimyana
Travelled with partner, Travelled with group
20 Dec 2025
Disliked: Cleanliness, staff & service, amenities
We had the Junior Suite. Our room had bugs in it. We called twice no one came. We went to guest services to report it, they said someone will come and no one ever came. The buffet staff were extremely rude, daily. The front desk staff was not knowledgeable about included services offered to guest. Lobby bell man was rude. The bell man was upset because we didn’t use their recommended transportation. But I informed them that I had been asking for 2 days on getting assistance with airport transportation. And I wasn’t going to cancel my guaranteed ride. They went as far to stop my transport from coming on the property. I had to go to the front desk to tell them to let him on. Besides the staff, the property overall was nice and clean. The pool areas were great! ALL bartenders were pleasant and entertaining. Flames restaurant staff were great! As far as entertainment, I should have did more research on the resort. I believe the resort is for an older crowd and more popular to natives.

Kimyana
Stayed 3 nights in Dec 2025


























