Was supposed to be a Deluxe Junior oceanfront suite with king bed, no king, 2 full size, couldn’t see the ocean, shower was partially broken, no hot water, & the bleach smell was overwhelming. They moved us to a king poolside room which was better but the mattress was like sleeping on railroad ballast. The shower door leaked onto the floor making it extremely slippery. The patio door handle/lock was broken, 2nd locking mechanism worked but looked like the door was broken into.
The biggest disappointment was making reservations at the specialty restaurants. All the reservations were taken except some that were after 2100-2130 or there was a cancellation, which we had at 1830 one time in 7 days. Even more disappointing was when we went to see in person at the restaurants if we could get in on a cancellation more than 1/2 -2/3’s of the restaurant had empty tables with tons of servers standing around doing nothing. There were designated smoking areas but seemed like it was designated everywhere, even on the room balconies. For an adults only resort they should mention that there are no elevators, would say the majority of people were over 60.