I recently stayed at this property and while the resort itself is beautiful, I feel it’s important to share some of the downsides of my experience.
One of the biggest issues was the attitude from many of the staff. If you don’t speak Spanish, be prepared to feel a bit dismissed or even avoided. Most of the workers were socializing with each other rather than focusing on guests, and if you only speak English, they often seemed surprised or uninterested in engaging with you. There wasn’t much follow-up after serving food or checking in, and overall the service felt nonchalant and inattentive.
It wasn’t just with the staff most of the guests also spoke Spanish, so conversations and social interactions were limited if you only speak English. People would often walk up and start speaking Spanish, and when they realized you didn’t, things got awkward quickly, which made it harder to feel included.
On top of that, the bathrooms were not maintained well. The toilet areas in particular had a strong odor, and cleanliness seemed overlooked in some spots. The food was also hit or miss there are plenty of options and you won’t go hungry, but the quality leaned more toward misses than hits.
That said, the grounds and facilities themselves are stunning. There are also some genuinely kind and welcoming staff members, especially during check-in and occasionally throughout the stay, but unfortunately, they were the exception rather than the rule.
Overall, while the property is beautiful.