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Zel Punta Cana, All Suites - All inclusive

Property class: 5 and above

Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas
Property video
Exterior
Couples treatment room(s), sauna, hot tub, steam room
Couples treatment room(s), sauna, hot tub, steam room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Fun Republic
    ‪13 min walk‬
  • Place, Los Corales Beach
    ‪6 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪28 min drive‬

Room options

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Zel Suite

Zel Suite

Zel Suite

8.2 out of 10
Very good
(81 reviews)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

8.8 out of 10
Excellent
(35 reviews)
  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

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About the area

Punta Cana

With a stay at Zel Punta Cana, All Suites - All inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This golf property is 1.8 mi (2.9 km) from Los Corales Beach and 2.4 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Fun Republic - 13 min walk - 1.2 km
  • Los Corales Beach - 6 min drive - 2.4 km
  • Bavaro Beach - 15 min drive - 4.8 km
  • Arena Gorda Beach - 20 min drive - 12.8 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪La Riveira - ‬15 min walk
  • ‪Steak & Lobster - ‬10 min walk
  • ‪Veranda - ‬17 min walk
  • ‪Oceana Restaurant - ‬1 min drive

About this property

Zel Punta Cana, All Suites - All inclusive

Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 190 air-conditioned rooms featuring outdoor private hot tubs. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This Mediterranean property also features complimentary wireless internet access, a hair salon, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Volcan, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 436 out of 655 reviews
Rating 8 - Good. 129 out of 655 reviews
Rating 6 - Okay. 50 out of 655 reviews
Rating 4 - Poor. 20 out of 655 reviews
Rating 2 - Terrible. 20 out of 655 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Macey

Stayed 5 nights in Jan 2026

10/10 Excellent

Demetri

Stayed 4 nights in Jan 2026

4/10 Poor

Theresa

Stayed 4 nights in Dec 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our room was very nice, we had the suite with the living room and very large balcony. It was very private and spacious. The towels in the room were old looking, they were clean but they definitely need to update them. We weren’t given any hand towels or washcloths. We called and they brought 2 hand towels and no washcloths. Service was extremely inconsistent, we didn’t get a butler, other people did. During check in, we noticed other people that were checking in were given a tour of the property, we were taken to a staircase and told your room is up there. We were also told to go to the restaurant at 9:00 in the morning to make dinner reservations. Which we did, later we overheard people talking to their butler about making reservations which he did for them. Later in the week we discovered a screen in the buffet that you could make reservations, so we used that. Service at the buffet and bar were touch and go, the bar took a long time and it wasn’t that busy and if you wanted a drink when you went to the buffet, even water, sometimes they’d come over, other times they didn’t or they’d take your drink order and never come back, very inconsistent, same with the pool service.This resort is very quiet, which we liked. There was no bar to sit at which I found strange. The grounds are lovely,we walked to the beach every day instead of taking the shuttle. It’s very safe. The people working at the resort were very friendly. I just think they need to work out a few things.
Stayed 10 nights in Jan 2026

10/10 Excellent

Sean M.

Stayed 1 night in Dec 2025

10/10 Excellent

Katherine, Vail

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Resort beautiful, swim up room so beautiful. Friendly staff. Pretty easy check in. Had a room mix up but got it figured out. We enjoyed the spa and loved the beach. Had a wonderful stay. Only negative would be food. It was just ok. Overall excellent experience.
Stayed 4 nights in Jan 2026

8/10 Good

Manuel

Liked: Cleanliness, amenities, property conditions & facilities
Room Clean.
Stayed 3 nights in Jan 2026

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great 11 night stay at Zel. The staff are friendly and helpful, despite a small language barrier of English. Rooms are spacious but could improve some minor details- had to ring for fresh towels on a few occasions, the sinks were never washed down during stay but bedding spotless and made every day. The bathroom door in our room was slightly broken at the hinge and the hairdryer didn’t work. The restaurants are great and the breakfast options are 10/10. Gets a little boring for lunch and dinner but the pool restaurant is great and can also be used at dinner as well as lunch. Plenty of drink options- staff need more glass/cups and stock. Sometimes they run out of the correct glass ie getting a beer in a wine glass and they run low on stock, often having to get stuff from another bar. Plenty of activities to do in the hotel and entertainment was good and wasn’t something we was expecting. I would stay again. Private beach area is worth all the money- very chilled, great bar and excellent sunbeds. Take the cart which is less than 5 mins and never a wait for one.
Stayed 11 nights in Jan 2026

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the place🎀very clean and the workers are very helpful and nice. I will go back to the same resort. Very safe and beach , it was clean
Stayed 4 nights in Jan 2026

10/10 Excellent

Sabrine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Can't recommend Zel Punta Cana highly enough. The grounds are beautiful and very well maintained, the staff are very kind, attentive, and funny (shout out to Pedro, Suriya and others!) and the whole vibe is elegant chill. We spent a very relaxing week where the only decisions we had to make were what to eat, whether to go to the beach or the pool, and which of the many covered beach- or pool-side chairs to lounge in. The room was spacious and very clean, the food was excellent (healthy and delicious...keto/Paleo compliant if you want). And there was always a spot - no beach towel bingo trying to stake out a spot at the crack of dawn. We're already planning next year's return. Thank you so much Zel
Stayed 8 nights in Jan 2026

10/10 Excellent

Katiria Cortes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay – highly recommend! I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing visit. The bed was especially comfortable, and the room was quiet, which made for a great night’s sleep.
Stayed 5 nights in Jan 2026

10/10 Excellent

william

Stayed 3 nights in Jan 2026

10/10 Excellent

Jeanfranco, Montréal

Stayed 6 nights in Jan 2026

8/10 Good

Ivette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: great staff, nice rooms Cons: very limited dining options, tiny buffet, little entertainment
Stayed 4 nights in Jan 2026

10/10 Excellent

Jessica Paola Gomez

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at this hotel to celebrate my birthday with a group of friends (there were 10 of us in total), and thanks to Romina, my experience was truly excellent. She took care of all the assistance and logistics to make the celebration a success: she organized the cake, the restaurant reservation and decoration, surprised me with a beautiful birthday gift, and even took Polaroid photos for us to keep as a memory. She checked in on me throughout my stay and always went above and beyond to make sure we were comfortable and happy. Her attention truly made a difference in our experience. As for the hotel itself, the property is beautiful, modern, and peaceful. The vibe is modern and boho-chic, and the background music is perfect for relaxing, chatting, sunbathing, or even reading. The rooms are very spacious, comfortable, modern, and extremely clean, with many amenities that make the stay even more enjoyable. As a suggestion, it would be great to have more vegetarian options. However, I would like to highlight that one evening, Chef Simeon prepared customized vegetarian dishes for us, which was the highlight of the night and a gesture we truly appreciated. As for areas of improvement, we noticed that not all staff members were equally attentive; at times the service was a bit slow and the attitude could have been better. Additionally, the internet connection was not always optimal.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gissell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was fabulous. The room was excellent, and the staff was very professional and friendly. We are very grateful to the concierge Ricky and to Yajaira at Café La Finca, who were always attentive to any need. The food was exquisite, and the cocktails were very good.
Stayed 4 nights in Jan 2026

10/10 Excellent

Andrea

Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
In general it was great, but we had a few issues with a reservation in a restaurant and they had miscommunication, they told us about a party at the beach, they supposed to have tapas and open bar and 2 hr before a lady came to us and told us that we must buy a bottle to be able to joing the party, at the end we went expecting to be kick out... but turns out that was a miscommunication of the staff from the hotel. During our last night, we wanted to go to Volcano restaurant, we loved a plate from them... so, we wanted before leaving, and ohhh that night it wasn'tavailable, I told the waiter about it and the next thing, the chef was talking with us, explainedthe process of the dish and he told us that it need it little more of cooking, but if i want it he could check if there were a piece ready, ans it was!!!! So, we where very glad for the kindness of chef Paulino. The room was comfy and spacious, food was great, all the staff was very gentle. Oh, and the front desk coffee machine was amazing!
Stayed 6 nights in Jan 2026

8/10 Good

Francine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was nice, room was clean, staff was very attentive especially Rob at the front. The spa was amazing (a bit on the pricey side). Definitely a redort for relaxing only.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bauyrjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay at this resort. Ransessa, our personal butler, provided exceptional service throughout our visit. She was incredibly attentive, highly customer-oriented, and consistently went above and beyond to ensure our comfort. We especially appreciated the personalized halal dinners she thoughtfully arranged for us, which made our experience even more special.
Stayed 7 nights in Jan 2026

8/10 Good

Courtney

Overall, our experience at Zel was very good. I will review based on areas of strength and weakness: Strengths - Very hospitable staff—always willing to help, go the extra mile, and do anything within their capability to improve your experience. Our concierge Rafael (Rafi) was definitely a standout to us. - Beautiful design, decor, and overall vibe. Zel very much encompasses a boho/Mediterranean vibe, and the feel of every space from the lobby to the hallways to the rooms themselves was very calming and aesthetically pleasing. - Incredible pools. The resort has multiple pools including a shallow one specifically for children, and the pools never felt crowded. They were also extremely clean and well-maintained. There were multiple different water features, whirlpools, and swim-up eating/lounging areas built in. There was a pool for everyone—the main pool had lots of events including poolside dancing, yoga, Pilates etc. and the pools to the side were much more calm and less populated for those wanting a more relaxed atmosphere. -
Stayed 4 nights in Jan 2026

10/10 Excellent

Solanyi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
El resort es muy bonito, la decoración y cada detalle en sí es precioso y diferente. Hay varias opciones de restaurantes me encantó el de carnes y el de playa y los demás también la comida era buena. Las habitaciones son una maravilla, la decoración, olor todo. Las piscinas limpias pero el agua un poco fría, los tragos eran buenos y el personal en su mayoría daban un buen servicio personalizado. Lo único que podría decir que pueden mejorar es que solo hay un buffet y las opiniones de comida son extremadamente limitadas y un poco frías. Pero tienen la opción de comer en los restaurantes sin reserva así que it’s Okay
Stayed 2 nights in Jan 2026

10/10 Excellent

Duncan James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best all inclusive I’ve ever been to. Excellent food and great friendly vibe
Stayed 10 nights in Dec 2025

10/10 Excellent

Moneia Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect for my first visit I will be back !
Stayed 2 nights in Jan 2026

8/10 Good

Michael

Stayed 5 nights in Jan 2026