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Zel Punta Cana, All Suites - All inclusive

4.5 star property

Photo gallery for Zel Punta Cana, All Suites - All inclusive

2 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas
Property video
Couples treatment room(s), sauna, hot tub, steam room
Beach bar
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Playa Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Cocotal Golf and Country Club
    ‪12 min walk‬
  • Place, Los Corales Beach
    ‪16 min walk‬
  • Place, Cortecito Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

View all photos for Zel Two Bedroom Master Suite Swimup

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master Suite Swimup

9.6 out of 10
Exceptional
(4 reviews)
  • 175 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Two Bedroom Master

Premium bedding, minibar, in-room safe, laptop workspace

Zel Two Bedroom Master

8.4 out of 10
Very good
(18 reviews)
  • Garden view
  • 175 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Suite

Zel Suite

Zel Suite

8.2 out of 10
Very good
(79 reviews)
  • Garden view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master with Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master with Garden View

  • 100 sq m
  • Sleeps 4

View all photos for Room Standard with Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Room Standard with Garden View

  • 74 sq m
  • Sleeps 4

View all photos for Room Deluxe with Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe with Pool View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Master with Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master with Pool View

  • 100 sq m
  • Sleeps 4

View all photos for Double Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Garden View

  • 175 sq m
  • Sleeps 6

View all photos for Double Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Double Suite Master With Pool View

  • 175 sq m
  • Sleeps 6

View all photos for Zel Swimup Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Swimup Suite

7.2 out of 10
Good
(17 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Master With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Garden View

  • 100 sq m
  • Sleeps 1

View all photos for Suite Standard With Garden View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Standard With Garden View

  • 74 sq m
  • Sleeps 1

View all photos for Suite Master With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Suite Master With Pool View

  • 100 sq m
  • Sleeps 1

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, laptop workspace

Room Deluxe With Pool View

  • 75 sq m
  • Sleeps 1

View all photos for Zel Master Suite

Premium bedding, minibar, in-room safe, laptop workspace

Zel Master Suite

8.8 out of 10
Excellent
(31 reviews)
  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Zel Swimup Master Suite

Zel Swimup Master Suite | Terrace/patio

Zel Swimup Master Suite

7.4 out of 10
Good
(11 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

Casa Zel SwimUp Suite

  • 328 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

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  • Spa
  • All-inclusive
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includes taxes & fees
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About the area

Punta Cana

With a stay at Zel Punta Cana, All Suites - All inclusive in Punta Cana (Bávaro), you'll be a 3-minute drive from Cocotal Golf and Country Club and 9 minutes from Downtown Punta Cana. .This golf property is 1.8 mi (2.9 km) from Los Corales Beach and 2.4 mi (3.8 km) from Cortecito Beach.

What's nearby

  • Fun Republic - 12 min walk - 1.0 km
  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Los Corales Beach - 16 min walk - 1.4 km
  • Aromas Museum - 3 min drive - 1.5 km
  • Cortecito Beach - 5 min drive - 2.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Veranda - ‬17 min walk
  • ‪Lobby Bar - ‬10 min walk
  • ‪La Riveira - ‬15 min walk
  • ‪Steak & Lobster - ‬10 min walk
  • ‪Seaside Grill - ‬6 min drive

About this property

Zel Punta Cana, All Suites - All inclusive

Zel Punta Cana, All Suites - All inclusive offers 190 air-conditioned accommodations with outdoor private hot tubs and minibars. Accommodations offer separate dining areas and include dining tables. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Punta Cana property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 5 outdoor tennis courts. 2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AUA Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 190 air-conditioned rooms featuring outdoor private hot tubs. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This Mediterranean property also features complimentary wireless internet access, a hair salon, and wedding services. The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite at Volcan, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
Volcan - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Nokyo - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tacorini - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Parda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Zel Punta Cana, All Suites - All inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Nokyo
  • Parda
  • Tacorini
  • Volcan

Things to do

  • 2 outdoor pools
  • 27-hole golf course
  • 5 outdoor tennis courts
  • Beach volleyball
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf lessons
  • Gym
  • Optional golf privileges
  • Wine tasting room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Dining table
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Mini-fridge
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Magnifying mirror
  • No lift
  • Well-lit path to entrance

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - December 2024

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • HDTV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 3150 per pet, per night
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 3150 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Zel Punta Cana, All Suites - All inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 372 out of 563 reviews
Rating 8 - Good. 111 out of 563 reviews
Rating 6 - Okay. 44 out of 563 reviews
Rating 4 - Poor. 20 out of 563 reviews
Rating 2 - Terrible. 16 out of 563 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

London Cierra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I recently visited this stunning location, and I was truly impressed by its beauty! The ambiance was lovely, and the staff were incredibly friendly and attentive. However, I did encounter one downside: the food was served cold. I really wish it had been warmer, as that would have made the experience even better. Despite this, I would still highly recommend this place to others for its charm and wonderful staff. Just a little attention to the temperature of the food would make it perfect!
Stayed 3 nights in Dec 2025

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was amazing, staff was very friendly and helpful. HUGE SHOUT OUT to RAPHY! This man went above and beyond to make sure my wife and I had a great honey moon. He decorated our room with flowers, balloons, brought us bottles of wine and cake, made dinner reservations for us even went to the pharmacy and got pepto for us when we were having bad heart burn. Raphy is a 5 star employee. Only not great things I have to say are, food was not awesome. Almost everything was over cooked, dry and very salty. Also they ran out of things several times, we wanted fish tacos for lunch they were out, wanted squid they were out, wanted the drinks that came in a coconut they were out, we ordered aperol spritz they were out of champagne which is no big deal we just got a different drink, but these are things we noticed. Overall if u come here for the beauty of the resort and the country, want a more mellow relaxing resort and don’t expect a stellar culinary experience I would say this place is perfect.
Stayed 6 nights in Dec 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just great! This is a must in Bávaro. Food, service, amenities and all are 5 stars. Certainly will come back!
Stayed 1 night in Dec 2025

10/10 Excellent

Vladimir

Stayed 3 nights in Dec 2025

10/10 Excellent

Yeilen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so caring and genuine. Unlike anywhere I’ve ever been. If you sit back for a moment you can see it when they move about. They are passionate and take pride in their service to you….aside from the hotel and staff, the only bad thing that didn’t let me personally enjoy my trip and relax is people on the beach trying to sell you things. They keep walking up they make you take pictures with their parrot and tell you to pay them $30-$40 for taking a photograph on your phone sometimes more. I tried relaxing on the beach and people kept walking up trying to sell items and excursions. They don’t work for the hotels but since it’s a public beach they come on it and literally harass people. They have nothing to do with the staff but the hotels can do something about them that would be awesome!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ekaterina

Liked: Cleanliness, property conditions & facilities
Everything is perfect
Stayed 5 nights in Dec 2025

10/10 Excellent

Jhanelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I absolutely loved my experience and will definitely return soon!
Stayed 3 nights in Dec 2025

10/10 Excellent

Annie Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from an amazing 4 nights at the Zel!! Our Concierge Andre was awesome! Very attentive and helpful. He responded to all of our questions and made all our activity and restaurant bookings for us!! Gabriel at the pool was SO amazing and attentive! Super high energy and lots of fun! Ricardo at the beach was so attentive and kind! We can't say enough about all the staff! They really made our vacation enjoyable. It was my birthday and they went out of their way to celebrate! The hotel is beautiful, food is very good and the activities are great! The Spacktail experience was really lovely and unexpected. The only suggestion is that they have the poolside restaurant open for dinner. There are limited dinner options and that restaurant was lovely!
Stayed 4 nights in Dec 2025

2/10 Terrible

Simao Silveira

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
Enormous apartment style room, very clean, great amenities, attentive staff
Stayed 4 nights in Dec 2025

10/10 Excellent

Rahim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ralphy, my concierge staff made the entire trip worthwhile. I was celebrating my wife’s birthday and he helped put together all of the pieces needed to make it romantic and special for her.
Stayed 2 nights in Dec 2025

10/10 Excellent

kimberly dayana

Liked: Cleanliness, property conditions & facilities
Needs more vegetarian, gluten free options
Stayed 5 nights in Dec 2025

10/10 Excellent

Breana L

Liked: Cleanliness, amenities, property conditions & facilities
Jose gave me a beautiful experience being so I speak little Español. He was very helpful. His personality was very warm and driven. I can’t wait to come back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Tyler

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and very clean. The front desk staff were very helpful and fun. Raphey and Jose were the best!!
Stayed 1 night in Dec 2025

10/10 Excellent

Abigay Sybrina Nosworthy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, dining at buffet and restaurant was good for an all inclusive. Jose, was a great concierge was able to contact him at anytime and tried to fix any problems I had, he also gave me good excursions to do whilst here in DR.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ala

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great atmosphere! Jose was a great guy!
Stayed 7 nights in Nov 2025

10/10 Excellent

Heng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing. Room was beautiful. They clean your room every morning. The food was good. Customer service was great. The beach was nice. If you’re looking to relax and peaceful time. This is your spot.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this resort was top tier. Excellent customer service. The facility was amazing! Aesthetically pleasing; clean. The food was great! They ensured they stayed on top of your reservations/bookings, ensure that everything is in tip top shape. The spa was amazing! Very therapeutic Shoutout to Juan Gonclavez he was great in ensuring my visit was good. Excellent team they have there! Would 100% recommend and would 100% visit again!
Stayed 3 nights in Nov 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, large rooms, great beach club. The property itself is perfect, there are just small fixes to make it perfect. The staff is young, and maybe inexperienced at check in lots of confusion, but the managers Alexis and Marc made it better. I would stay again but hopefully the staff at the front desk receives more training. Maintenance and the beach club staff however was above average! We loved Jorge Luis. Mucho amor.
Stayed 3 nights in Nov 2025

8/10 Good

Eduardo José

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very corteus, rooms very clean
Stayed 4 nights in Dec 2025

2/10 Terrible

Sarah

Disliked: Cleanliness
1. The food was really bad, old, dry, flavorless. Cheese can tell has been sitting out for a while, sweets were dry, boxed cereal was stale, bread was brittle and old. 2. Staff seemed uninterested in helping guests. 3. Hard to communicate with staff when no one speaks English. 4. Made reservations for the 2 restaurants that require them. Horrible waiting times we had to leave both of the restaurants because we were waiting on our food for over an hour and waitstaff ignoring us completely. 5. Cleaning crew never replaced our tissues for days nor cleaned the room properly! 6. Ordered room service one time and it was such a hassle getting the order wrong after telling us they understood it over the phone and then the staff comes and says I can't give you milk its a different department you need to call. There is one number and that is for the room service. 7. We go sit at breakfast, we get lucky to have a waitstaff come ask if we need coffee or tea. We go ourselves hunting for them to let them know, we wait for a long time to get anything food related. The only thing fast and efficient is getting the alcohol. 8. Website is horrible, glitches, and barely works properly. Sucks that we can't reserve online. For a resort that lists itself as luxurious, it is way from that. Neither would I be recommending nor coming back to Zel. Unfortunately, we told the staff that it was our honeymoon, disappointing that we had stayed there for such occasion.
Stayed 6 nights in Nov 2025

10/10 Excellent

Kiwanas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were incredibly helpful and kind. The rooms were spotless. The amenities were everything and more! Our stay at this resort was top tier excellent! You won’t regret booking!
Stayed 3 nights in Nov 2025

6/10 Okay

Juliana Carolina Fonseca

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Tiffany

Stayed 2 nights in Nov 2025

10/10 Excellent

Ileana

Liked: Cleanliness, property conditions & facilities
I love everything
Stayed 2 nights in Nov 2025