See all properties
Save

Susurros del Corazón, Auberge Collection

5.0 star property

Photo gallery for Susurros del Corazón, Auberge Collection

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Studio, Ocean View
2 restaurants, breakfast served
Beach/ocean view
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • On private beach
  • Hot tub
  • Bar
  • Breakfast available

Explore the area

View map
Desarrollo El Banco, Carretera a La Cruz de Huanacaxtle Km 14, Punta de Mita, NAY, 63734
  • Place, Punta de Mita Beach
    ‪15 min drive‬
  • Place, Destiladeras Beach
    ‪17 min drive‬
  • Place, El Anclote Beach
    ‪22 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪59 min drive‬

Room options

View all photos for Studio, 1 King Bed (Garden)

Studio, 1 King Bed (Garden)

Studio, 1 King Bed (Garden)

10.0 out of 10
Exceptional
(3 reviews)
  • 74 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds (Garden)

Studio, 2 Queen Beds (Garden) | View from room

Studio, 2 Queen Beds (Garden)

10.0 out of 10
Exceptional
(1 review)
  • 74 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Garden Casita)

Minibar, in-room safe, blackout curtains, iron/ironing board

Room (Garden Casita)

  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Garden Casita with Plunge Pool)

Room (Garden Casita with Plunge Pool) | View from room

Room (Garden Casita with Plunge Pool)

  • 116 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Garden Suite with Plunge Pool)

View from room

Suite (Garden Suite with Plunge Pool)

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, Ocean View

Studio, Ocean View

Studio, Ocean View

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Minibar, in-room safe, blackout curtains, iron/ironing board

Room, Ocean View (Casita)

  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds (Garden Suite with Plunge Pool)

55-inch LCD TV with satellite channels, TV

Suite, Multiple Beds (Garden Suite with Plunge Pool)

  • 223 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, Multiple Beds, Ocean View

Minibar, in-room safe, blackout curtains, iron/ironing board

Suite, Multiple Beds, Ocean View

  • 223 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Room, Multiple Beds, Beachfront (Ocaso: Casa with Pool)

Room, Multiple Beds, Beachfront (Ocaso: Casa with Pool) | Terrace/patio

Room, Multiple Beds, Beachfront (Ocaso: Casa with Pool)

  • 1602 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 3 King Beds, 2 Queen Beds and 3 Twin Bunk Beds

View all photos for Room, Multiple Beds, Ocean View (Nido: Casa with Pool)

Room, Multiple Beds, Ocean View (Nido: Casa with Pool) | View from room

Room, Multiple Beds, Ocean View (Nido: Casa with Pool)

  • 1705 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds

View all photos for Room, Multiple Beds, Ocean View (Marea: Casa with Pool)

Room, Multiple Beds, Ocean View (Marea: Casa with Pool) | Private pool

Room, Multiple Beds, Ocean View (Marea: Casa with Pool)

  • 1705 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 12
  • 4 King Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 381 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 1 King Bed and 4 Queen Beds

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

55-inch LCD TV with satellite channels, TV

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 511 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 1 King Bed and 4 Queen Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence) | View from room

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 455 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

Private kitchen

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 557 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 4 Queen Beds

View all photos for Room, Ocean View (Casita with Skydeck)

View from room

Room, Ocean View (Casita with Skydeck)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Studio, Oceanfront (Cliffside (LO-Tortuga/Urraca))

Minibar, in-room safe, blackout curtains, iron/ironing board

Studio, Oceanfront (Cliffside (LO-Tortuga/Urraca))

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

55-inch LCD TV with satellite channels, TV

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 2 King Beds and 2 Queen Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence) | Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds, 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Studio, Oceanfront (Cliffside (LO-Quetzal))

Minibar, in-room safe, blackout curtains, iron/ironing board

Studio, Oceanfront (Cliffside (LO-Quetzal))

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Cliffside Residence)

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 2 King Beds and 2 Queen Beds

View all photos for Studio, Oceanfront (Cliffside (LOP-Tortuga/Urraca))

Minibar, in-room safe, blackout curtains, iron/ironing board

Studio, Oceanfront (Cliffside (LOP-Tortuga/Urraca))

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

55-inch LCD TV with satellite channels, TV

Room, Multiple Beds, Oceanfront (Cliffside Residence with Pool)

  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Villa, Multiple Beds, Oceanfront (Sol, with Pool)

Villa, Multiple Beds, Oceanfront (Sol, with Pool) | Terrace/patio

Villa, Multiple Beds, Oceanfront (Sol, with Pool)

  • 1128 sq m
  • 5 bedrooms
  • Ocean view
  • Sleeps 15
  • 3 King Beds and 4 Queen Beds

View all photos for Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

Beach/ocean view

Room, Multiple Beds, Hot Tub, Oceanfront (Sky Residence)

  • 3 bedrooms
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds, 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Studio, Hot Tub, Oceanfront (LO-Quetzal 5A)

Minibar, in-room safe, blackout curtains, iron/ironing board

Studio, Hot Tub, Oceanfront (LO-Quetzal 5A)

  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, Oceanfront (Cliffside(LO-Quetzal/RioGround Floor))

Minibar, in-room safe, blackout curtains, iron/ironing board

Studio, Oceanfront (Cliffside(LO-Quetzal/RioGround Floor))

  • 74 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, Oceanfront (Pacifico: Seven Bedroom, with Pool)

Villa, Oceanfront (Pacifico: Seven Bedroom, with Pool)

Villa, Oceanfront (Pacifico: Seven Bedroom, with Pool)

  • 1852 sq m
  • 7 bedrooms
  • Ocean view
  • Sleeps 18
  • 3 King Beds, 1 Queen Bed, 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Room, Multiple Beds, Beachfront (Luna)

Room, Multiple Beds, Beachfront (Luna) | Beach/ocean view

Room, Multiple Beds, Beachfront (Luna)

  • 1665 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 9
  • 3 King Beds and 1 Queen Bed

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

Private kitchen

Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

  • Sleeps 9
  • 3 King Beds

View all photos for Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

View from room

Room, Multiple Beds, Oceanfront (Cliffside Residence Pool Beach Access)

  • Sleeps 12
  • 4 King Beds

Similar properties

Aerial view
Conrad Punta de Mita
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.5 out of 5, Wonderful, 469 reviews
The price is NZ$563
includes taxes & fees
17 Nov - 18 Nov
Conrad Punta de Mita

About the area

Punta de Mita

With a stay at Susurros del Corazón, Auberge Collection in Punta de Mita, you'll be a 3-minute drive from Bay of Banderas and 6 minutes from Punta de Mita Beach. .This beach hotel is 14.6 mi (23.5 km) from Nuevo Vallarta Beach and 16.5 mi (26.5 km) from San Pancho Nayarit Market.

What's nearby

  • Punta de Mita Sea Pool - 14 min drive - 4.2 km
  • Punta de Mita Beach - 15 min drive - 4.6 km
  • Destiladeras Beach - 17 min drive - 5.4 km
  • El Anclote Beach - 22 min drive - 6.1 km
  • Punta Mita Golf Club - 26 min drive - 7.3 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 48 min drive

Restaurants

  • ‪Iberostar Selection Playa Mita - ‬11 min drive
  • ‪Secrets Preferred Club - ‬5 min drive
  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬5 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬7 min drive
  • ‪El Patio - ‬5 min drive

About this property

Susurros del Corazón, Auberge Collection

Beachfront hotel with 2 restaurants and 3 outdoor pools
Susurros del Corazón, Auberge Collection offers 112 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to furnished balconies or patios. 55-inch LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, and slippers. This Punta de Mita hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a hot tub, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Make yourself at home in one of the 112 guestrooms featuring minibars and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Casamilpa, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Casamilpa - This beachfront fine-dining restaurant serves breakfast and dinner.
La Boquita - This beachfront bar serves lunch and dinner. Open daily.
Mita - Onsite coffee shop. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 50 for adults and USD 50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Casamilpa
  • La Boquita
  • Mita

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's club
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Paddleboard
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • Tennis

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • On a private beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 11 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance

More

  • Built in 2022
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 40 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 50 for adults and USD 50 for children
  • Airport shuttle fee: USD 170 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Susurros del Corazón Auberge Resorts
Susurros del Corazón Auberge Resorts Collection
Susurros del Corazón, Auberge Resorts Collection Hotel
Susurros del Corazón, Auberge Resorts Collection Punta de Mita

Susurros del Corazón, Auberge Collection Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 33 out of 37 reviews
Rating 8 - Good. 2 out of 37 reviews
Rating 6 - Okay. 2 out of 37 reviews
Rating 4 - Poor. 0 out of 37 reviews
Rating 2 - Terrible. 0 out of 37 reviews

10/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and big rooms at this punta mita American resort
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel I’ve ever stayed at, period (and I’ve been all over the world!). From the moment you arrive the staff is friendly, helpful and so attentive to your every need. The beach is secluded and sparsely populated. The pools are out of a magazine and the cuisine was so amazing we loved EVERYTHING we ate. 10 out of 10!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Brett

Travelled with partner
Liked: Amenities
Beautiful property with excellent service
Stayed 4 nights in Jul 2025

10/10 Excellent

Paul

Stayed 2 nights in Jul 2025

10/10 Excellent

Satyanarayana

Stayed 3 nights in May 2025

10/10 Excellent

Christopher, San Diego

Travelled with partner
Liked: Amenities
Outstanding all around
Stayed 3 nights in May 2025

10/10 Excellent

Lawrence, Toronto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in many high end resorts internationally and I have never experienced such a high level of customer-focused service. Every waiter, bartender, pool attendant and bell person was laser focused on guest satisfaction. My personal cuates team tended to our every need in a timely and courteous manner. The property and suites were gorgeous and immaculate. The restaurants were amazing. This is the premier resort in Punta de Mita.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel, best service, the best staff, the best accommodations, the best pools. Simply the best!!! We will be back!!!
Stayed 7 nights in Feb 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Bahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it everyone were nice and polite sorry forgot the names but restaurant hosts and pool bar guts and girls were super nice thank you we will see you soon Tony Frida Kayvon
Stayed 4 nights in Nov 2024

8/10 Good

Kunal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property with gorgeous views of the Bahia de Banderas. Great rooms, great pools for adults and kids, wonderful private beach. Limited dining options on property (only 2 restaurants) and limited options off property where you need transportation which is costly when arranged from the hotel. Also, no actual front desk, have to text team for anything which works but can be annoying when you just want a quick key if you forget it in the room.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hugo

Stayed 6 nights in Dec 2024

10/10 Excellent

tuan, san jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos, Laredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place us amazing, rooms amazing and all the staff very nice and humble. The spa facility is nice but different. Just two restaurant but the food very good.
Stayed 2 nights in Jun 2024

10/10 Excellent

Iván de Jesús

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the amazing service and the staff they are super nice Their hotel is so beautiful.
Stayed 3 nights in May 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
We hated to leave. Every detail was just perfection.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elan

Stayed 4 nights in Apr 2024

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024

6/10 Okay

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort

5 stars with misses!

There is no in room coffee machine, they brought coffee once a day and the rest of the time is room service. No reception area, the Buddy system is not effective. Would have been nice to receive treats on a daily basis instead of just on the first day. Spa was fabulous, we loved the jacuzzi.
Stayed 3 nights in Dec 2023

10/10 Excellent

menachem m

Stayed 3 nights in Aug 2023

10/10 Excellent

MD

Stayed 5 nights in Jul 2023

10/10 Excellent

mahdees

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in May 2023

6/10 Okay

Fay, Manhattan Beach

Liked: Cleanliness, property conditions & facilities
I will start by saying that my friends and I were excited to try the new hotel. We typically stay at the Four Seasons or St. Regis when we vacation to Punta Mita once a year but love the Auberge properties because of the service and the beautifully designed properties. The property is beautiful, I would even say stunning but the staff and service is lacking the Auberge touch. I assume the property was a five star resort but it felt more like a 3.5 or 4. Our concierge that was assigned to us lacked in customer service and checking in with us, the pool service was slow, the food options are limited and aside from the bartenders, the staff is not friendly and helpful. In addition, they had a conference coming in that bought out the resort so there was a huge push to get everyone out of the resort on our last day. Not only did we feel the lack of service, friendliness but rushed. With other upscale resorts down the street such as Four Seasons and St. Regis, you would think the hotel would try to set themselves apart.
Stayed 4 nights in May 2023