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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video - submitted by Livin Mivida Travels
Ping pong
Premium bedding, down duvets, free minibar, in-room safe
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included

Explore the area

View map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪3 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Diamond)

Premium bedding, down duvets, free minibar, in-room safe

Room, 1 King Bed, Ocean View (Diamond)

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

Premium bedding, down duvets, free minibar, in-room safe

Suite, 1 Bedroom (Rock)

  • Ocean view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

8.4 out of 10
Very good
(18 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(31 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

8.6 out of 10
Excellent
(36 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

8.2 out of 10
Very good
(19 reviews)
  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(22 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • Ocean view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 80 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Accessible, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, Accessible, Lagoon View

  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Lagoon view
  • 80 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 79 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Premium bedding, down duvets, free minibar, in-room safe

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Ocean view
  • 79 sq m
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, Lagoon View (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Lagoon view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

Deluxe Double Room, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

Classic Room, 1 King Bed, Ocean View (Diamond)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. .This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 2.5 mi (4.1 km) from El Rey Ruins.

What's nearby

  • Ballenas Beach - 3 min walk - 0.3 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 18 min walk - 1.5 km
  • Iberostar Cancun Golf Course - 3 min drive - 2.8 km
  • La Isla Shopping Mall - 4 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬5 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬6 min walk
  • ‪The Great Room - ‬9 min walk
  • ‪Club 91 Lounge - ‬7 min walk
  • Cafetto

About this property

Hard Rock Hotel Cancun - All Inclusive

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

This property is closed from August 3 2026 to December 15 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 813 out of 1546 reviews
Rating 8 - Good. 278 out of 1546 reviews
Rating 6 - Okay. 196 out of 1546 reviews
Rating 4 - Poor. 109 out of 1546 reviews
Rating 2 - Terrible. 150 out of 1546 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Santhosh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience
Stayed 5 nights in Dec 2025

4/10 Poor

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, excellent staff, great location, great food. I hate Vacation planning calling on selling memberships…. They harass me all my stay offering $25k memberships. Transportation planners stink. I lost my transfer to the airport and no one was willing to help.

6/10 Okay

Nubia

Travelled with family
Liked: Cleanliness, property conditions & facilities
El personal del hotel, amenidades, instalaciones, comida, restaurante son excelentes. Aléjate de los vacation planers, terrible servicio de coordinación de transportación, solo enfocados en vender tours y no te asisten. Nunca contestan el teléfono, intenté desde una semana antes y fue pérdida de tiempo. Despreocúpados por la atención al cliente y groseros. Los vendedores de tiempo compartido nos muy empalagosos, te llaman a toda hora. Increíble que HRH tenga vendedores ambulantes hostigando a los huéspedes.
Stayed 4 nights in Dec 2025

10/10 Excellent

Anthony

Stayed 6 nights in Dec 2025

4/10 Poor

Wendy E, Brooklyn

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room were ok the food what terrible special breakfast. Very little variety, I would not stay at this hotel
Stayed 3 nights in Nov 2025

2/10 Terrible

Chai-Nee

Stayed 5 nights in Dec 2025

10/10 Excellent

Baylee Nicole

Liked: Cleanliness, amenities
The hotel was very busy but I never had to wait long for help with anything. Will definitely be back.
Stayed 3 nights in Dec 2025

10/10 Excellent

Eunhee

Stayed 4 nights in Dec 2025

8/10 Good

mehran, versailles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in great condition, Staff was super friendly and helpful, swim up bar could’ve had some more seating but other than that was great. The balcony had a great view with good space.
Stayed 4 nights in Dec 2025

10/10 Excellent

Karapet

Stayed 7 nights in Dec 2025

6/10 Okay

Ramiro

Disliked: Property conditions & facilities
Every thing is outdated. Making reservations with multiple rooms impossible. Staff was great.. of course if u tip good. Food was just ok not our first time there and food has really gone down hill for example surf and turf mean way over cooked and cold. Italian same food served cold
Stayed 7 nights in Dec 2025

2/10 Terrible

Giovanni

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff was great resort need to upgraded and the food could use some help
Stayed 7 nights in Dec 2025

8/10 Good

GURSEWAK SINGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and swim bars were amazing
Stayed 5 nights in Dec 2025

8/10 Good

nitya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and hard working staff. Stunning views from the swim-up bar. Had a blast here!
Stayed 1 night in Dec 2025

8/10 Good

Sehoon, Guatemala

Travelled with family
Liked: Cleanliness
Their service was very good !!
Stayed 4 nights in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 9 nights in Dec 2025

8/10 Good

Rollie Gilliam

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The staff and amenities.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nolan wiley matthew

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all around
Stayed 5 nights in Dec 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Staff & service, amenities
Food and service was very good! Need some updating done on rooms but still worth it. Beds were very comfortable. Entertainment was excellent.
Stayed 5 nights in Dec 2025

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Food was higher quality than I’ve had at other AI’s, rooms were excellent. Great service most of the time. Nice beach, pools. No complaints. It is a fairly small resort.
Stayed 5 nights in Dec 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are wondering why they took a $700 deposit from us when we checked in, we checked out on December 8 and today is December 17 and we still haven’t received our $700 deposit back to our credit card, our reservation number is 2962055, please update us because my friends are also saying and wondering the same thing.
Stayed 7 nights in Dec 2025

2/10 Terrible

Francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Disappointed by the hotel. Very little entertainment. Terrible service. Pool bar next to DJ terrible service. THE BAR NEXT TO PIZZA OVEN WAS THE ONLY GOOD SERVICE. RECEPTIONIST TERRIBLE SERIVICE FOOD TASTE POOR
Stayed 6 nights in Nov 2025

10/10 Excellent

Albert

Liked: Staff & service
Stayed 6 nights in Dec 2025

8/10 Good

Hamada

Stayed 4 nights in Dec 2025