SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

3 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Property video
Luxuriate Two Bedroom Suite
Private beach, free beach cabanas, sun-loungers, beach umbrellas
SLS Elite Ocean View Rooftop King | Beach/ocean view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

View map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Ultramar Ferry Puerto Juárez
    ‪16 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪71 min drive‬

Room options

Captivate Swim-Out King

8.8 out of 10
Excellent
(6 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Two Queen

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Delight Ocean View King

9.6 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Delight Ocean View Two Queen

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Delight King

8.8 out of 10
Excellent
(15 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

SLS Elite Two Queen

  • 50 sq m
  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

SLS Elite Ocean View Rooftop Two Queen

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Specialty Suite

  • 50 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Euphoria Suite King

  • 71 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Euphoria Corner Suite Ocean View King

  • 83 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Family Style two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Delight Family Style Two-Bedroom

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Euphoria Corner Suite Marina View King

  • 1 bedroom
  • Marina view
  • Sleeps 4
  • 1 King Bed

Luxuriate Two Bedroom Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Sam

Located in Punta Sam (Playa Mujeres), SLS Playa Mujeres – ALL Inclusive Collection is within a 15-minute drive of Ultramar Ferry Puerto Juárez and Plaza Las Americas. .This all-inclusive property is 9.5 mi (15.2 km) from Langosta Beach and 10.6 mi (17.1 km) from Tortuga Beach.

What's nearby

  • Mujeres Beach - 3 min drive - 1.1 km
  • Ultramar Ferry Puerto Juárez - 16 min drive - 6.5 km
  • Isla Mujeres Ferry Terminal - 46 min drive - 8.1 km
  • North Beach - 47 min drive - 8.4 km
  • Dolphin Discovery - 52 min drive - 11.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 39 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪The Deli - ‬11 min walk
  • ‪The Rooftop - ‬14 min walk
  • ‪Blanca Blue - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Beachfront property with 18 restaurants and 3 outdoor pools
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and espresso makers. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 498 air-conditioned rooms featuring free minibar items and espresso makers. 42-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools or 2 hot tubs, you can spend some time at the private beach. Additional amenities at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite to eat at one of the property's 18 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafes. Visit one of the 5 bars/lounges, 3 beach bars, and 2 poolside bars for a refreshing drink.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Punta Sam? This property has 8719 square feet (810 square meters) of space consisting of a conference center and 7 meeting rooms. Free self parking is available onsite.
SLS Playa Mujeres – ALL Inclusive Collection has 18 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting
  • In-room cot
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,719 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (91 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 40 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 0123005f27c81

We should mention

Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Reviews

SLS Playa Mujeres – ALL Inclusive Collection Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 510 out of 714 reviews
Rating 8 - Good. 104 out of 714 reviews
Rating 6 - Okay. 56 out of 714 reviews
Rating 4 - Poor. 18 out of 714 reviews
Rating 2 - Terrible. 26 out of 714 reviews

Reviews

10/10 Excellent

Francisco

Stayed 3 nights in Jul 2025

4/10 Poor

Kristina

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Jul 2025

10/10 Excellent

Frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants are amazing, food is great, huge beverage options.
Stayed 3 nights in Aug 2025

6/10 Okay

Antonio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property is beautiful, the staff was excellent, and the beds were very comfortable. However, the rating I gave reflects a few issues we experienced during our stay. We had two disappointing encounters—one at Caracol and another at the Union Steakhouse. Additionally, we received a mediocre room service meal. One of the biggest letdowns was the lack of entertainment. We were told that the resort doesn’t post a daily schedule of events, and at the adult pool, there were no activities at all aside from a DJ Thursday through Sunday. Unfortunately, the DJ played the same repetitive EDM/monastery-style music—just louder than the already-present resort speakers—without much variety or energy. While the pool itself was spacious and well-maintained, it often felt empty and lacked any real atmosphere or engagement to keep guests entertained. That said, the poolside staff more than made up for it. Special shoutout to Justin and J Lo—both went above and beyond. J Lo always remembered my drink order and had it ready the moment we arrived, and Justin brought the fun with his friendly energy and playful interactions with guests. They truly made the poolside experience memorable.
Stayed 7 nights in Jul 2025

10/10 Excellent

Mikhail

Stayed 7 nights in Jul 2025

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from our visit to SLS Playa Majures. First off. The staff was INCREDIBLE! We wanted for nothing, and everyone was extremely helpful and willing to go above and beyond. Our wait staff for breakfast, lunch, and dinner were on point! There are several great dining options. The Market (breakfast) had great buffet options. Lunch options could be found around the resort, but we typically grabbed a quick bite and drinks from the Bungalow. You will need to make dinner reservations for the week upon arrival. We had dinner set at 6pm each evening at the various restaurants. We had a family of 4 (daughter 15 and son 18) with my son's best friend attending with us. We were a little bummed to find out that the adult pool was in an area by itself. Typically, we have found at several all-inclusive resorts that one large pool is separated by a swim up bar with adults on one side and families on the other. This did make things a little more difficult for us to hang as a family, due to our son and his friend wanting to spend time with an older crowd, versus the family side of the resort. Also, although there is a wait staff constantly circling each pool, there is not a swim up bar in the family pool. This is the only downside we experienced with the resort. Outside of this, we had a very enjoyable vacation. I also can't express how much the staff made this trip memorable!
Stayed 6 nights in Jul 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay at SLS! Our king ocean view was perfect! The bed was so comfortable! The restaurant choices and food was authentic and fresh along with superb waitstaff. We traveled without kids so having the adult only pool was key and so much fun! We would definitely recommend and return in the future!
Stayed 6 nights in Jul 2025

10/10 Excellent

Andrei

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful. There are a couple of things that could be improved, like the showers not having glass doors and water splashed all over the bathrooms and all over the clothes since the closet is located in the bathroom area . But overall, beautiful resort, lots of activities for kids. Love that you can leave them at the daycare and they actually watch them and entertain them by going to cinema for movies and taking them to the splash zone. Restaurants were good as well - staff super friendly and accommodating ( except the check in crew -girls at the front desk could be a bit more nicer in the way they respond)
Stayed 3 nights in Jul 2025

10/10 Excellent

Annareese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very unique and luxurious experience
Stayed 4 nights in Jul 2025

4/10 Poor

thanh quoc

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Staffs in the restaurant were so terrible, they forgot everything we ordered, late to serve, have to ask too many times. 8 out of 16 of people in our party got sick from food or water when we got back to the US
Stayed 5 nights in Jun 2025

6/10 Okay

Corinne

Travelled with family
Liked: Cleanliness, property conditions & facilities

Over Promised and Under Delivered

I don’t have a lot of experience with all inclusive hotels, but I was mostly underwhelmed by the food, drinks and service. I had high expectations and we paid for the elite room (and service?) but it really didn’t seem worth it - I can’t say we ever got better alcohol or service. The restaurants don’t open until 6 pm for dinner and forget about them actually having an indoor table for you if you have a 7:00 pm reservation. I really wanted to like this hotel, but I am very happy to be home in my air conditioning as the rooms just didn’t cool enough and there was no place to get away from the heat during the day, including the pool which felt more like a hot tub. For the price tag, SLS should do better!
Stayed 4 nights in Jul 2025

10/10 Excellent

Olajumoke Nofisat

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really great experience all round
Stayed 5 nights in Jul 2025

10/10 Excellent

Eloisa, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 6 nights in Jul 2025

10/10 Excellent

clayton

Stayed 4 nights in Jul 2025

10/10 Excellent

Mark

Stayed 6 nights in Jul 2025

2/10 Terrible

Min dan

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities
The staff at this hotel were generally unfriendly, and check-in took quite a while. The hotel doesn't have a buffet for lunch or dinner, so dinner reservations are required. However, dinner reservations can only be made three days in advance, so on two nights we only had reservations until 9 p.m. The service at the Lotus restaurant was particularly poor. The front desk could only book us dinner until 9 p.m., but we weren't seated until 9:50 p.m. After we were seated, we were told it was last call and no additional orders could be placed. We understood and placed our order immediately. Then, after waiting another 50 minutes, we were only served our appetizers, no main courses, and told that the kitchen was out of food and closing. This was outrageous. We complained to the restaurant manager, who responded with a rude attitude, saying it was none of his business. I've never encountered this kind of situation at an all-inclusive hotel in Mexico. Another night at the Italian restaurant, we had ordered an non alcoholic drink from the menu for two children, showing the waiter what we wanted YET we were given 2 alcoholic drink, causing an 11-year-old to subsequently faint and vomit from the alcohol after a few sips. During our visit to the resort this time, there was a major algae bloom. The seaweed they pulled up from the beach wasn't immediately removed and was placed on the side of the hotel beach. Our room was probably very close to the seaweed as there was a constant smell of
Stayed 6 nights in Jun 2025

10/10 Excellent

Suk Ang

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and modern sleek, the service was impeccable - everyone felt like family! We enjoyed our stay so much we are already planning our next visit ! Thank you to the team at SLS Playa Mujeres for a wonderful getaway for our family.
Stayed 3 nights in Jul 2025

4/10 Poor

Vernon C

Stayed 5 nights in Jul 2025

10/10 Excellent

Hana

Stayed 3 nights in Jul 2025

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great.
Stayed 6 nights in Jul 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and felt very taken care of. Our butler Marissa and the other staff took care of everything for us and resolved any problems we had ASAP. We will be back!!!
Stayed 4 nights in Jul 2025

8/10 Good

Mai Thi

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The resort is very nice but the service can be better.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was amazing. Beautiful rooms, views and experience. The alcohol selection for the all inclusive could be tweaked but I would definitely stay here again.
Stayed 5 nights in Jul 2025

8/10 Good

Lisa Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the resort seemed very clean, the staff were respectful and kind, the captive swim out room was really cool. Area of improvement: when we got there I had to put a $500 hold on my credit card, which seemed a little steep. That alone would have been fine, but immediately after I tried to make dining reservations and I was shown the menus with $150-$300 prices. It was like they were trying to push these paid options instead of the including options. That was not a good first impression because then I spent the entire vacation wondering if they were scamming me and secretly charging me for things that I didn’t know had a cost. Everything I ordered I felt the need to ask if it was included, and was waiting for a secret bill at the end. It was not a good way to enjoy a “relaxing resort”. Also, we only had a pool DJ once during the stay. I felt that should have been daily. The days seemed a little low on fun for adults at times.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lais Silva Tavares De

Stayed 5 nights in Jul 2025