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Mercure Alameda Quito

5.0 star property

Photo gallery for Mercure Alameda Quito

Indoor pool
Lobby
Banquet hall
Gym
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

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Roca E4-122 & Amazonas Ave, Quito, Pichincha, 170517
  • Place, La Mariscal Craft Market
    ‪3 min walk‬
  • Place, House of Ecuadorian Culture
    ‪7 min walk‬
  • Place, Foch Square
    ‪8 min walk‬
  • Airport, Quito (UIO-Mariscal Sucre Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Privilege room)

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Suite, 1 King Bed (Privilege room)

9.0 out of 10
Wonderful
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Single Beds (Privilege room)

Superior Suite, 2 Single Beds (Privilege room)

Superior Suite, 2 Single Beds (Privilege room)

10.0 out of 10
Exceptional
(2 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Suite, 1 Queen Bed

Executive Suite, 1 Queen Bed

Executive Suite, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Single Beds

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Pillow-top beds, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Quito

Located in Quito (La Mariscal), Mercure Alameda Quito is a 4-minute walk from La Mariscal Craft Market and 8 minutes by foot from Foch Square. .This luxury hotel is 0.4 mi (0.7 km) from House of Ecuadorian Culture and 1.1 mi (1.8 km) from Palacio de Gobierno.

What's nearby

  • La Mariscal Craft Market - 3 min walk - 0.3 km
  • El Ejido Park - 5 min walk - 0.5 km
  • House of Ecuadorian Culture - 7 min walk - 0.6 km
  • Foch Square - 8 min walk - 0.7 km
  • General Rumiñahui Coliseum - 14 min walk - 1.2 km

Getting around

  • El Ejido Station - 9 min walk
  • Universidad Central Station - 13 min walk
  • Mariscal Sucre Intl. Airport (UIO) - 47 min drive

Restaurants

  • ‪Las Autenticas de la Carrión - ‬2 min walk
  • ‪Habemus Parrilla - ‬1 min walk
  • ‪Rincón De Francia - ‬1 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Ch Farina - ‬2 min walk

About this property

Mercure Alameda Quito

Luxury hotel with a full-service spa and a health club
Mercure Alameda Quito offers 144 accommodations with safes and bathrobes. Beds feature pillowtop mattresses. 32-inch LCD televisions come with cable channels.

This Quito hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, L'essence Spa. Services include hot stone massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Stay in one of 144 guestrooms featuring LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and bathrobes.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Spicy Restaurant, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 4:00 AM to 10:00 AM and on weekends from 4:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Quito? This hotel has 12917 square feet (1200 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 4:00 AM and 10:00 AM and on weekends between 4:00 AM and 10:30 AM.
Spicy Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Alameda Q - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Globe Walker Bar - Onsite bar. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 4:00 AM to 10:00 AM on weekdays and 4:00 AM to 10:30 AM on weekends; USD 18.75 for adults and USD 15.38 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Alameda Q
  • Globe Walker Bar
  • Spicy Restaurant

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18.75 for adults and USD 15.38 for children
  • Airport shuttle fee: USD 26 per person (one-way)
  • Rollaway bed fee: USD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

ALAMEDA Hotel Mercure
ALAMEDA Hotel Mercure Quito
ALAMEDA Mercure
ALAMEDA Mercure Quito
Hotel Mercure ALAMEDA
Accor Grand Hotel Alameda Quito
Mercure Quito
Mercure Alameda Quito Hotel
Mercure Alameda Hotel
Mercure Alameda
Mercure Alameda Quito Hotel
Mercure Alameda Quito Quito
Mercure Alameda Quito Hotel Quito

Mercure Alameda Quito Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 181 out of 304 reviews
Rating 8 - Good. 93 out of 304 reviews
Rating 6 - Okay. 18 out of 304 reviews
Rating 4 - Poor. 9 out of 304 reviews
Rating 2 - Terrible. 3 out of 304 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fitness center, sauna, hot tub, cold plunge and steam room were all really nice and new and clean. Room was super big and comfy. Staff was nice. 100% best hotel ive stayed at in a lont time. And for the price as an american you cannot beat it
Stayed 2 nights in Sep 2025

4/10 Poor

Fernando

Le Falta Entrenar a su personal Septiembre de 2025 Lindo hotel pero le falta entretamiento al personal para ser verdaderamente de 5 estrellas. Durante mi estadía: 1- la housekeeper tocó una vez y en seguida abrió la puerta a las 7:30 AM para decir que quería hacer una inspección. 2- el SPA no tiene personal fijo asi que tuve que esperar 10 minutos para que me den una toalla y una llave para el locker. 3- Al final de la estadía, mientras esperaba a mi familia en un sofa en un lobby trasero, agentes de seguridad me dijeron que debía irme a otro sofa porque esa zona es restringida. Sin embargo, no hay ninguna señal escrita que indique zona restringida. Un poquito de atencion a detalles les convendria para que puedan alcanzar un verdadero 5 estrellas.
Stayed 1 night in Sep 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Amenities
Location, customer service, price is convenient
Stayed 4 nights in Aug 2025

10/10 Excellent

Raeford

Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Stayed 1 night in Aug 2025

10/10 Excellent

Cynthia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Didnt like - no heat
Stayed 1 night in Aug 2025

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel claims to provide 5 Star amenities even though there was no air conditioning in the room - and not even a ceiling fan to circulate the air. The only option was to open windows, which meant hearing all of the city noise (cars, drunk people at night shouting/singing in the street, and sounds of the city). The room also didn't have a fridge provided, and there was no iron & ironing board present, but we had to specially request these. The shower in our original room wouldn't switch off and almost flooded the bathroom - after switching rooms, the hot water even in our second room would take 5 minutes to heat up before each shower. Rooms were very rundown, clearly in need of an update, and were not cleaned appropriately over several days. Cleaners hoovering at 7.30am waking us up - also lots of banging noise from the ceiling which we could only assume was weights being dropped in the gym above. Staff claims to speak English fluently but there were several misunderstandings which caused us problems throughout our stay (especially with Taxis being arranged for destinations we never said we were going to!). We were not advised at the time of booking that shower caps were mandatory to use the pools AND that the hotel would charge $5 each for them instead of providing them to guests for free as part of the hotel. No other hotel in Quito made this mandatory. There was also a mandatory 10% tip added to every bill without our consent and without us being told!!!
Stayed 13 nights in Jul 2025

8/10 Good

Edwin

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here before and we generally find the quality and service to be good. There was a glitch this time, however. We had a 3 night stay. On day 2, we started to smell sewage in the bathroom. It became so bad, we had to switch rooms. Further, the pillows provided were uncomfortable and difficult to sleep on.
Stayed 3 nights in Jul 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable room, very helpful staff, great service.
Stayed 1 night in Jun 2025

10/10 Excellent

Ronald, Corvallis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a superior king suite from June 5-12. The GEM of this 5-star hotel was the STAFF. They were genuinely friendly, never hesitated to help, and were very professional. Transport service from airport was arranged by hotel and was reasonable ($31 one way per shuttle). The facility was very clean and our suite very spacious and comfortable. Hot breakfast was included and provided wide selection. I wished the hotel had AC but fortunately, Quito has "cold" weather this month, so, opening the windows helped (we were on the 5th floor). The hotel is walking distance to the La Mariscal craft market, Plaza Foch, El Ejido park, and Santa Clara market. There is quite a lot of restaurants, coffee shops, and groceries in the area. Taxi to Old town was about $3-4. One strange thing we observed in Quito was after 8 pm, the streets were devoid of people and hotel residents were not encouraged to roam the streets bec of perceived danger. But during the day, the streets were vibrant. My wife and I enjoyed our visit to Quito.
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very welcoming and eager to help, clarify situations and be sure we were content. The property was kept very clean. The staff also exerted significant efforts to bridge language gaps. The breakfast provided (VIP) was fresh and delicious.
Stayed 3 nights in Jun 2025

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. The lobby was very nice with a large fountain and an antique car. The room was very large and nicely furnished. The staff was friendly and professional. The breakfast buffet was huge and not the same each day. The spa on the room was fabulous. You must use or buy a swimming cap $5. but the equipment, hotub, and pool (small) were great.
Stayed 1 night in Apr 2025

10/10 Excellent

Sanjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 40 minutes from airport. Great staff, decent breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Sanjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sauna and steam room. Staff was perfect, breakfast solid. Good location. No worries here
Stayed 4 nights in Feb 2025

10/10 Excellent

Lielani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sandra, West Orange

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel Mercure in Quito! Everyone was so friendly ,hotel restaurant and bakery was top notch! We felt very secured in hotel and around area. The only thing that was a minus for us was that our toddler couldn’t use the pool it doesn’t specify the age on site. The manager was very helpful and instead upgraded us to a bigger place!!!
Stayed 21 nights in Jan 2025

8/10 Good

FELIX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location. Amenities are good. Restaurant downstairs is good with reasonable price. Recommended
Stayed 3 nights in Jan 2025

10/10 Excellent

Victor

Stayed 1 night in Jan 2025

10/10 Excellent

Victor

Stayed 3 nights in Jan 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Stayed 1 night in Nov 2024

6/10 Okay

Sam

Stayed 1 night in Dec 2024

10/10 Excellent

Thompson, Silver Spring

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Lev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

SUSAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top notch hotel

It was absolutely amazing stay. The hotel, every single room just spectacular, morning buffet breakfast excellent, so does the spa.
Stayed 1 night in Nov 2024