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Aloft Richmond West Short Pump

3.0 star property

Photo gallery for Aloft Richmond West Short Pump

Relax by the pool, surrounded by abstract art and a contemporary design.
Welcome to our hotel, featuring a prominent entrance and well-lit facade.
Relax in style with a cozy seating area, fireplace, and serene views.
Welcome to our reception area, featuring a central digital display and comfortable seating.
Two single beds with white linens and striped pillows, each with a nightstand and table lamp.

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
3939 Duckling Drive, Richmond, VA, 23060
  • Short Pump Town Center
    ‪2 min drive‬
  • Henrico Doctors' Hospital
    ‪8 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 27.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(33 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (1001)
The price is NZ$328
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About the area

Richmond

When you stay at Aloft Richmond West Short Pump in Richmond, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 11.6 mi (18.7 km) from Virginia Commonwealth University and 12.3 mi (19.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.8 km
  • Henrico Doctors' Hospital - 8 min drive - 9.2 km
  • University of Richmond - 11 min drive - 12.2 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.8 km
  • Virginia Commonwealth University - 16 min drive - 21.2 km

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cookout - ‬18 min walk
  • ‪Sonic Drive-In - ‬8 min walk
  • ‪Burger King - ‬2 min drive

About this property

Aloft Richmond West Short Pump

Hotel with free parking, near Short Pump Town Center
Aloft Richmond West Short Pump offers 135 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fireplace in the lobby, and a banquet hall.
Stop by the hotel's restaurant, refuel by Aloft, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 4:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 564 square feet (52 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Refuel by Aloft - This café serves breakfast, lunch, and dinner.
W xyz bar - Onsite pub.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 275 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 74 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Brinn

Stayed 2 nights in Apr 2025

8/10 Good

Josh

Stayed 2 nights in Apr 2025

6/10 Okay

Twyla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Randie

Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 2 nights in Mar 2025

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never will I ever again

We booked 2 rooms through this site and when we arrived only 1 room (a handicap room ) was available. Once in the room, the phone was broken as well as the air conditioning! There was no one on site to help, therefore we were left with a broken fan (which we had to ask for).
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Ashanti

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
N/a
Stayed 1 night in Mar 2025

10/10 Excellent

Lesly

Stayed 1 night in Mar 2025

8/10 Good

Aubrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the surrounding area.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Armand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool styling, pool table in lobby
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second stay that I’ve had here and I’ve once again enjoyed my stay. It was quiet, the staff were nice, I will definitely book again!
Stayed 2 nights in Feb 2025

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible when I got to the room my girlfriend name is Kendra the tv said welcome Kimberly. She was not happy what so ever
Stayed 1 night in Feb 2025

10/10 Excellent

Erika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.
Stayed 1 night in Jan 2025

2/10 Terrible

Jerron A

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not clean. Shower had mud or something black. I just washed it out myself by running the shower.
Stayed 1 night in Dec 2024

10/10 Excellent

Justyna

Stayed 1 night in Dec 2024

6/10 Okay

Reginald

Disliked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Zain, Catonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

2/10 Terrible

Connie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Water ran out of our shower every time we used it (and yes the door was shut tight). The lights in the room were terrible. One night we were in bed asleep and fire alarm went off and we sat in our car for 2 hours, nobody let us know when we go back in hotel. We got back to our room ( they told us it was safe to go back) and as soon as white in bed the fire alarm went off again! We had go in car for another hour! We are 75and 70 years old and going up and down 3 flights of stairs in the middle of night was horrible! We were not compensated at all! When we booked our room in October the price of room was cheaper than when we checked out! I will never stay there again! We come to that area every year at the same time for Our Granddaughters Field Hockey Tournament, but we will never stay there again!
Stayed 3 nights in Nov 2024

8/10 Good

Sylvia H.

Travelled with family
Liked: Amenities
It’s a basic hotel if you’re only planning to stay for one or two nights. The bed was comfortable.
Stayed 1 night in Nov 2024

6/10 Okay

Alex

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location is convenient and easy, hotel feels old and is currently under renovations. Rooms are pretty small. On the last night of our stay the fire alarms went off twice in the middle of the night, resulting in two evacuations and they ended up turning the elevators off because of this. I understand the fire alarms going off twice is not necessarily the hotels fault, the fact that they had to turn the elevators off because of it is hard to reconcile. We had to carry our luggage down 6 floors at 5 am.
Stayed 4 nights in Nov 2024