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Aloft Richmond West Short Pump

3.0 star property

Photo gallery for Aloft Richmond West Short Pump

Exterior
Reception
Breakfast, lunch and dinner served
Pub
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
3939 Duckling Drive, Richmond, VA, 23060
  • Place, Short Pump Town Center
    ‪2 min drive‬
  • Place, University of Richmond
    ‪10 min drive‬
  • Place, Kings Dominion
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for aloft, Room, 1 King Bed

aloft, Room, 1 King Bed

aloft, Room, 1 King Bed

9.2 out of 10
Wonderful
(39 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

7.8 out of 10
Good
(15 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

When you stay at Aloft Richmond West Short Pump in Richmond, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. .This hotel is 11.6 mi (18.7 km) from Virginia Commonwealth University and 12.3 mi (19.7 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 2 min drive - 1.8 km
  • University of Richmond - 10 min drive - 12.2 km
  • Virginia Commonwealth University - 13 min drive - 21.2 km
  • Greater Richmond Convention Center - 15 min drive - 23.2 km
  • Kings Dominion - 24 min drive - 45.1 km

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Wawa - ‬17 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Chick-fil-A - ‬19 min walk
  • ‪Cook Out - ‬18 min walk
  • ‪Starbucks - ‬10 min walk

About this property

Aloft Richmond West Short Pump

Aloft Richmond West Short Pump offers 135 air-conditioned accommodations with safes and complimentary newspapers. 42-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Make yourself at home in one of the 135 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a health club, or other amenities including complimentary wireless internet access and concierge services. Additional features at this hotel include gift shops/newsstands, a fireplace in the lobby, and a banquet hall.
Stop by the hotel's restaurant, refuel by Aloft, for lunch or dinner. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. To-go breakfasts are available daily from 4:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Richmond? This hotel has 564 square feet (52 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 4:00 AM and 1:00 PM.
Refuel by Aloft - This café serves breakfast, lunch, and dinner.
W xyz bar - Onsite pub.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily breakfast to-go available 4:00 AM to 1:00 PM for a fee: USD 5 to 15 for adults and USD 5 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • refuel by Aloft
  • w xyz bar

Things to do

  • Billiards/pool table
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 564 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Monday and Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 5 to 15 for adults, and USD 5 to 15 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

aloft Richmond
aloft Richmond West Glen Allen
aloft Richmond West Hotel
aloft Richmond West Hotel Glen Allen
aloft West Richmond
Richmond aloft

Aloft Richmond West Short Pump Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1004 reviews
Rating 8 - Good. 262 out of 1004 reviews
Rating 6 - Okay. 121 out of 1004 reviews
Rating 4 - Poor. 74 out of 1004 reviews
Rating 2 - Terrible. 55 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Karim

Stayed 2 nights in Nov 2025

10/10 Excellent

Lawrence

Stayed 1 night in Dec 2025

6/10 Okay

Mohammed

Yes
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Oct 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place...
Stayed 1 night in Nov 2025

10/10 Excellent

Michael, Hilton

Stayed 1 night in Nov 2025

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice to us
Stayed 3 nights in Nov 2025

4/10 Poor

Joseph, Alexandria

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The lobby area turned into a club dancing at night with loud music. We stayed on the fifth floor and our room has this mechanical squeaking that is so loud we could not sleep. It is unfortunate because the area is nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Christian

Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so clean and the people were very nice.
Stayed 4 nights in Nov 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very loud on Saturday and poor lighting design with one switch for whole suite!
Stayed 2 nights in Sep 2025

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Really clean and good for the price
Stayed 1 night in Oct 2025

8/10 Good

Tonya

Stayed 1 night in Oct 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities
Accommodations were great, staff was lovely, great location.
Stayed 2 nights in Oct 2025

6/10 Okay

Danielle

Liked: Cleanliness
Disliked: Staff & service

Nice Hotel, Poor Management and Inconvenient Stay

Overall, my stay was just okay. There was only one working elevator in the guest tower, which was a huge inconvenience throughout my visit due to the high volume of guests coming and going. I requested additional towels but never received them. While the hotel itself is nice, it seems to be poorly managed. There were stacks of boxes at the front entrance, which created an unpleasant first impression each time I walked in and out. On a positive note, the hotel did offer evening activities for a small fee, which was a nice touch and added some entertainment options during the stay.
Stayed 2 nights in Oct 2025

4/10 Poor

Kenneth

Travelled with family
Liked: Cleanliness
Ikea like furniture not comfortable. Small rooms and noticeable marijuana odor throughout the hallways
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Stayed 1 night in Oct 2025

6/10 Okay

Alexander

Stayed 1 night in Oct 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Great staff.
Stayed 2 nights in Oct 2025

8/10 Good

Christopher

Stayed 2 nights in Oct 2025

10/10 Excellent

don

Stayed 1 night in Oct 2025

10/10 Excellent

Rasheed

Stayed 2 nights in Oct 2025

6/10 Okay

Philip

Travelled with partner
Liked: Cleanliness, staff & service
The decor is outdated. I would recommend changing the main scent also. Parking was easy and location was great.
Stayed 1 night in Oct 2025

6/10 Okay

Beth

Liked: Cleanliness
I was agast that the representative at the front desk could not give me a room when I walked in. He said to sit in the lobby on my phone and reserve a room online. My email address that was registered with Bonvoy was stuck in a digital nightmare and I couldn’t log onto my account. I then went onto Expedia to get my room. The entire hour the front desk rep knew I wanted and needed a room but he was simply a face hired by Aloft…to do what? Not helpful. In the morning the new representative at the front desk was amazing. Five stars for her. The housekeeping staff 5star. I witnessed other guests not happy with things but I understand that’s hearsay. If this place wasn’t right next to ACAC I wouldn’t stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Oleksandr, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the noise in the hallway, my stay was great. The checkin went smoothly, the staff is nice, and the location is amazing.
Stayed 1 night in Sep 2025