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Candlewood Suites Richmond Airport by IHG

2.5 star property

Photo gallery for Candlewood Suites Richmond Airport by IHG

Exterior
Property amenity
Exterior
Studio Suite, 1 Queen Bed | Room amenity
Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View map
5400 Audubon Drive, Richmond, VA, 23231
  • Place, Virginia Aviation Museum
    ‪2 min drive‬
  • Place, Greater Richmond Convention Center
    ‪8 min drive‬
  • Place, Short Pump Town Center
    ‪24 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪4 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Mobility)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Full-sized fridge, microwave, stovetop, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(41 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Room amenity

Studio Suite, 2 Double Beds

7.2 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Studio Suite

Studio Suite

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

Studio Suite, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior
Best Western Plus Richmond Airport Hotel
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
3.7 out of 5, Good, 1,419 reviews
The price is NZ$141
includes taxes & fees
27 Dec - 28 Dec
Best Western Plus Richmond Airport Hotel

About the area

Richmond

When you stay at Candlewood Suites Richmond Airport by IHG in Richmond, you'll be near the airport, within a 15-minute drive of Broad Street and Greater Richmond Convention Center. .This hotel is 8 mi (12.8 km) from Virginia Commonwealth University and 0.9 mi (1.4 km) from White Oak Village.

What's nearby

  • Virginia Aviation Museum - 2 min drive - 2.1 km
  • Broad Street - 8 min drive - 10.6 km
  • Greater Richmond Convention Center - 8 min drive - 13.0 km
  • Virginia Commonwealth University - 9 min drive - 14.1 km
  • Short Pump Town Center - 24 min drive - 38.9 km

Getting around

  • Richmond Main Street Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 6 min drive

Restaurants

  • ‪Wawa - ‬12 min walk
  • ‪Sheetz - ‬11 min walk
  • ‪Chick-fil-A - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Candlewood Suites Richmond Airport by IHG

Suburban hotel with a fitness center and a 24-hour front desk
Candlewood Suites Richmond Airport by IHG offers 103 accommodations with washers/dryers and DVD players. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 103 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a picnic area.
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Richmond Airport by IHG.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Library

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Richmond Airport
Candlewood Suites Hotel Richmond Airport
Candlewood Suites Richmond Airport
Candlewood Suites Richmond Airport Hotel Richmond
Candlewood Suites Richmond Airport Aparthotel
Candlewood Suites Richmond

Candlewood Suites Richmond Airport by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 166 out of 1000 reviews
Rating 4 - Poor. 98 out of 1000 reviews
Rating 2 - Terrible. 82 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Stayed 1 night in Sep 2025

10/10 Excellent

Starisha

Stayed 1 night in Sep 2025

10/10 Excellent

TIINA, Yorktown

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great option for a night. We had been traveling for 24 hours and needed some sleep. Flight delays brought to Richmond at midnight and we were not wanting to drive an hour home in the dark.
Stayed 1 night in Sep 2025

6/10 Okay

Jared

Liked: Staff & service
Stayed 1 night in Sep 2025

4/10 Poor

Janelle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Arthur, Richmond

Business traveller
Room wasn't ready per the checkin time. Black mold on the walls near shower/tub
Stayed 1 night in Sep 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again and would recommend to others
Stayed 2 nights in Sep 2025

10/10 Excellent

Wanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious room. Had kitchen but needed more utensils and pots. But for most part it was better than I expected.i would stay again and recommend.
Stayed 1 night in Sep 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Close to the airports
Stayed 1 night in Sep 2025

10/10 Excellent

wilivaldo

Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet.
Stayed 1 night in Sep 2025

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check-in went smoothly, and I found my room to be clean, comfortable, and quiet, which I appreciated. Unfortunately, the rest of my stay was far less positive. The TV in my room did not work, and when I called the front desk, I was met with little help. The staff member admitted he didn’t know what to do and suggested I “try what I can.” Later, I was told by another employee that the TV in my room (217) had not been working and that I should never have been checked into it in the first place. Yet, I was not offered a new room. Towel service was another disappointment. On multiple occasions, we requested fresh towels. The first time, we were told to bring our used towels down, only to be informed that no clean bath towels were available. My wife was literally in the shower waiting for me to return with towels, and all I was given were three hand towels with an apology. On another occasion, I was promised towels by morning, but by checkout time, they never arrived. Overall, I was left frustrated and uncomfortable with how the issues were handled. I don’t believe the staff meant to be unhelpful, but it was clear they weren’t equipped to resolve problems or provide basic guest needs. This made my stay far from enjoyable. I would appreciate a manager reaching out, as I expected much better service.
Stayed 2 nights in Sep 2025

8/10 Good

Keyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young men at the front desk were nice while checking in. Attentive and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffery

Stayed 1 night in Aug 2025

6/10 Okay

Kevin

Travelled with group
Disliked: Cleanliness, staff & service

Disappointing Stay

We have been coming to the hotel for at least 6 years during Labor Day weekend for a softball tournament at Dorey Park the hotel is convenient to the park and grocery stores. However each year seems to get worse. Only one working washing machine for guest and also for the workers. I learned this when I asked for clean towels we were told we would get them and never did. We used the patio and asked for it to be cleaned to only be told the exterior worker was off so we had to empty the over flowing trash clean the tables and sweep the floors Not certain we will stay at this location next year.
Stayed 3 nights in Aug 2025

6/10 Okay

Iris

Travelled with partner
It was comfortable but i found roaches. I went to the front desk to report it and asked what can be done. He said normally they would have us move to another room but it couldn’t be done because it was all booked. I was disappointed. I also forgot 4 shirts in the closet and called to inquire about them .. im waiting. Hopefully they’re still there
Stayed 3 nights in Aug 2025

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Devonte

Stayed 2 nights in Aug 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Courtney

Stayed 3 nights in Aug 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay here ever!!!!!!

Absolutely aweful! Didnt stay. Filled with mold!
Stayed 1 night in Aug 2025

6/10 Okay

EDWINA D

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Fred

Disliked: Property conditions & facilities
Phone did not work; no ice; iron missing.
Stayed 1 night in Aug 2025

6/10 Okay

JUNIOR

Liked: Staff & service
Stayed 3 nights in Jul 2025